Update site doesn't display properly in IE

I visited the Update site today and clicked "Custom" -- the site reported
that there were no high-priority updates to download, but in the left-hand
pane, it said that there were 7 "Software, Optional" updates.

I clicked on "Software, Optional" to try to get those updates, and instead
of being able to view or select those 7 updates, I found that the Update home
page reloaded into the frame on the right.

I know it's hard to visualize what that means, so I posted a screenshot:

http://www.pbase.com/mweitz/image/53295258

If I click "Custom" in the interior frame, IE freezes up and I have to use
Task Manager to shut it down.

Any thoughts/explanations/solutions would be welcome.

"Mitch" <> wrote in message
news:A78596C3-DB00-4009-B3C4-...
>I visited the Update site today and clicked "Custom" -- the site reported
> that there were no high-priority updates to download, but in the left-hand
> pane, it said that there were 7 "Software, Optional" updates.
>
> I clicked on "Software, Optional" to try to get those updates, and instead
> of being able to view or select those 7 updates, I found that the Update home
> page reloaded into the frame on the right.
>
> I know it's hard to visualize what that means, so I posted a screenshot:
>
> http://www.pbase.com/mweitz/image/53295258
>
> If I click "Custom" in the interior frame, IE freezes up and I have to use
> Task Manager to shut it down.
>
> Any thoughts/explanations/solutions would be welcome.


Something is interfering, probably on the link.
Describe your environment. If you are using a third-party firewall
try using only the XP firewall; if you are blocking Cookies, don't.
Etc.

If you have access to another identical system which is working properly
taking a packet trace on each and comparing the traces would most likely
lead to some insight about the cause of the symptom.


Good luck

Robert Aldwinckle
---

I've been dealing with the Windows Update official support people on this;
they ran me through a lot of suggestions like yours, and unfortunately the
problem persists.

They have no more ideas except to suggest that I pursue a solution through
the Windows XP support team - which will cost me $35.00.

Thanks for taking the time to respond.

"Robert Aldwinckle" wrote:

> "Mitch" <> wrote in message
> news:A78596C3-DB00-4009-B3C4-...
> >I visited the Update site today and clicked "Custom" -- the site reported
> > that there were no high-priority updates to download, but in the left-hand
> > pane, it said that there were 7 "Software, Optional" updates.
> >
> > I clicked on "Software, Optional" to try to get those updates, and instead
> > of being able to view or select those 7 updates, I found that the Update home
> > page reloaded into the frame on the right.
> >
> > I know it's hard to visualize what that means, so I posted a screenshot:
> >
> > http://www.pbase.com/mweitz/image/53295258
> >
> > If I click "Custom" in the interior frame, IE freezes up and I have to use
> > Task Manager to shut it down.
> >
> > Any thoughts/explanations/solutions would be welcome.
>
>
> Something is interfering, probably on the link.
> Describe your environment. If you are using a third-party firewall
> try using only the XP firewall; if you are blocking Cookies, don't.
> Etc.
>
> If you have access to another identical system which is working properly
> taking a packet trace on each and comparing the traces would most likely
> lead to some insight about the cause of the symptom.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>