Update stopped working after installing XP service pack 2

After installing XP service pack 2 and the latest update software, I cannot
download any additional updates. The Windows Update feature identifies four
critical updates and when I click install the download does not occur.
Apparently the system attempts to contact c.microsoft.com and a short
transaction occurs (590 bytes out and 426 bytes in). Any help in getting
this problem corrected would be appreciated.

frank wrote:

> After installing XP service pack 2 and the latest update software, I cannot
> download any additional updates. The Windows Update feature identifies four
> critical updates and when I click install the download does not occur.
> Apparently the system attempts to contact c.microsoft.com and a short
> transaction occurs (590 bytes out and 426 bytes in). Any help in getting
> this problem corrected would be appreciated.
Hi

From Start/Run run this exact command:

notepad %windir%\windowsupdate.log


See if you can find any clues and/or error massages/numbers there and
post e.g. the last 30 lines of that log here.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thank you!

I was not aware of the log. It showed an error 8024402c was occurring. I
searched the newsgroup and found reference to a helpful link:

http://v5.windowsupdate.microsoft.co...cleid=26&ln=en

With this info I was able to find that my proxy settings had been lost, so I
reset these and all is fine now.

BTW when following the instruction in the Microsoft article, I had to insert
a step betwee steps 3 and 4 in the proxy section to import the Internet
Explorer settings using the proxycfg -u feature.

I've documented all this in the hopes that it is helpful to others.

Thanks a lot.

"Torgeir Bakken (MVP)" wrote:

> frank wrote:
>
> > After installing XP service pack 2 and the latest update software, I cannot
> > download any additional updates. The Windows Update feature identifies four
> > critical updates and when I click install the download does not occur.
> > Apparently the system attempts to contact c.microsoft.com and a short
> > transaction occurs (590 bytes out and 426 bytes in). Any help in getting
> > this problem corrected would be appreciated.
> Hi
>
> From Start/Run run this exact command:
>
> notepad %windir%\windowsupdate.log
>
>
> See if you can find any clues and/or error massages/numbers there and
> post e.g. the last 30 lines of that log here.
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>