Update stops when connecting

When attempting to update, it stops at this screen. How do I get around this?

Checking for the latest version of the Windows Update software...

Depending on your connection speed, this might take a minute. During this
time, you may receive one or more security warnings. Review each security
warning to ensure that the content is signed by Microsoft, and then click
Install or Yes to install the software.

See my reply to Frank328, dated 06/04/05, subject line of
"Update hangs while checking if newer version is available".

If fails again, please post back with your version/edition of Windows + an extract for today from the windows update log file.
HTH
--
Maurice N
MVP Windows - Shell / User
-----


JJCaldwell wrote:
> When attempting to update, it stops at this screen. How do I get
> around this?
>
> Checking for the latest version of the Windows Update software...
>
> Depending on your connection speed, this might take a minute. During
> this time, you may receive one or more security warnings. Review each
> security warning to ensure that the content is signed by Microsoft,
> and then click Install or Yes to install the software.

Look for file WindowsUpdate.log in your C:\Windows folder ( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very bottom. Look at the set of lines for that last session-date.
Do you see lines with "Error" and some text with "fail".
Copy the set of lines for that last session-date & paste back into a reply in here.

1) You must make sure these Win XP services are enabled and running:

Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.

You need to have either a 3rd-party firewall or XP's firewall ON, and, have a good/current antivirus on. Don't go on the net without them!

2) Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cureall !

Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymisor.

1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)

+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https for all sites in this zone" to *clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Then re-try Windows Update.

If fail with same error again, try typing in directly into Internet Explorer address bar, the following:
https://v5.windowsupdate.microsoft.com (with HTTPS)

--
Maurice N
MVP Windows - Shell / User
-----


JJCaldwell wrote:
> When attempting to update, it stops at this screen. How do I get
> around this?
>
> Checking for the latest version of the Windows Update software...
>
> Depending on your connection speed, this might take a minute. During
> this time, you may receive one or more security warnings. Review each
> security warning to ensure that the content is signed by Microsoft,
> and then click Install or Yes to install the software.