update thinks I'm not connected

Hi. Thanks for the help.
Whenever I go to the help and support center on my start menu and choose
"keep your computer up to date," windows says I am not connected to the
internet,even tho I am. (I got here after all...) When I try the repair
option and windows tries to renew the ip , it gives me a message saying it
can't do it and to see my internet provider. Doesn't make sense as this is
the ONLY time I cannot connect to the net...

I suspect that you have a firewall in the way somewhere - check the
settings.

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"jenniferesme" <> wrote in message
news:70724013-7951-4448-A739-...
> Hi. Thanks for the help.
> Whenever I go to the help and support center on my start menu and choose
> "keep your computer up to date," windows says I am not connected to the
> internet,even tho I am. (I got here after all...) When I try the
> repair
> option and windows tries to renew the ip , it gives me a message saying it
> can't do it and to see my internet provider. Doesn't make sense as this
> is
> the ONLY time I cannot connect to the net...

I have Zone alarm, but nothing I see in it shows any windows program is being
blocked. Would the program have a name I don't recognize?

"Noel Paton" wrote:

> I suspect that you have a firewall in the way somewhere - check the
> settings.
>
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "jenniferesme" <> wrote in message
> news:70724013-7951-4448-A739-...
> > Hi. Thanks for the help.
> > Whenever I go to the help and support center on my start menu and choose
> > "keep your computer up to date," windows says I am not connected to the
> > internet,even tho I am. (I got here after all...) When I try the
> > repair
> > option and windows tries to renew the ip , it gives me a message saying it
> > can't do it and to see my internet provider. Doesn't make sense as this
> > is
> > the ONLY time I cannot connect to the net...
>
>
>

quite possibly - first activate the Windows Firewall (I assume you're on
XP??), then disable ZA, and see what happens.
which version of ZA are you using?

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"jenniferesme" <> wrote in message
news:9CD74838-BCB3-4CD7-8365-...
>I have Zone alarm, but nothing I see in it shows any windows program is
>being
> blocked. Would the program have a name I don't recognize?
>
> "Noel Paton" wrote:
>
>> I suspect that you have a firewall in the way somewhere - check the
>> settings.
>>
>> --
>> Noel Paton (MS-MVP 2002-2005, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.btinternet.com/~winnoel/millsrpch.htm
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>>
>> "jenniferesme" <> wrote in message
>> news:70724013-7951-4448-A739-...
>> > Hi. Thanks for the help.
>> > Whenever I go to the help and support center on my start menu and
>> > choose
>> > "keep your computer up to date," windows says I am not connected to the
>> > internet,even tho I am. (I got here after all...) When I try the
>> > repair
>> > option and windows tries to renew the ip , it gives me a message saying
>> > it
>> > can't do it and to see my internet provider. Doesn't make sense as
>> > this
>> > is
>> > the ONLY time I cannot connect to the net...
>>
>>
>>

hi noel. I tried that. It didn't work. I am using ZoneAlarm
version:5.5.062.000. You know, it isn't that big a deal I guess, it's just
bugging me. I have not recently updated any drivers or anything either! The
only thing I did 3 weeks ago was try to connect to another internet
connection (at someone else's house). I was not uscessful. I then brought
my computer home and re-connected. Ever since then, this "bug." Or whatever
ya call it.
J
"Noel Paton" wrote:

> quite possibly - first activate the Windows Firewall (I assume you're on
> XP??), then disable ZA, and see what happens.
> which version of ZA are you using?
>
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "jenniferesme" <> wrote in message
> news:9CD74838-BCB3-4CD7-8365-...
> >I have Zone alarm, but nothing I see in it shows any windows program is
> >being
> > blocked. Would the program have a name I don't recognize?
> >
> > "Noel Paton" wrote:
> >
> >> I suspect that you have a firewall in the way somewhere - check the
> >> settings.
> >>
> >> --
> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >>
> >> Nil Carborundum Illegitemi
> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> http://tinyurl.com/6oztj
> >>
> >> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> >>
> >> "jenniferesme" <> wrote in message
> >> news:70724013-7951-4448-A739-...
> >> > Hi. Thanks for the help.
> >> > Whenever I go to the help and support center on my start menu and
> >> > choose
> >> > "keep your computer up to date," windows says I am not connected to the
> >> > internet,even tho I am. (I got here after all...) When I try the
> >> > repair
> >> > option and windows tries to renew the ip , it gives me a message saying
> >> > it
> >> > can't do it and to see my internet provider. Doesn't make sense as
> >> > this
> >> > is
> >> > the ONLY time I cannot connect to the net...
> >>
> >>
> >>
>
>
>

Ah - that may give a clue..... check out your Network settings, and make
sure that you don't have odd proxy settings active

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"jenniferesme" <> wrote in message
news:BD352869-4B89-4EA7-AE6A-...
> hi noel. I tried that. It didn't work. I am using ZoneAlarm
> version:5.5.062.000. You know, it isn't that big a deal I guess, it's
> just
> bugging me. I have not recently updated any drivers or anything either!
> The
> only thing I did 3 weeks ago was try to connect to another internet
> connection (at someone else's house). I was not uscessful. I then
> brought
> my computer home and re-connected. Ever since then, this "bug." Or
> whatever
> ya call it.
> J
> "Noel Paton" wrote:
>
>> quite possibly - first activate the Windows Firewall (I assume you're on
>> XP??), then disable ZA, and see what happens.
>> which version of ZA are you using?
>>
>> --
>> Noel Paton (MS-MVP 2002-2005, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.btinternet.com/~winnoel/millsrpch.htm
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>>
>> "jenniferesme" <> wrote in message
>> news:9CD74838-BCB3-4CD7-8365-...
>> >I have Zone alarm, but nothing I see in it shows any windows program is
>> >being
>> > blocked. Would the program have a name I don't recognize?
>> >
>> > "Noel Paton" wrote:
>> >
>> >> I suspect that you have a firewall in the way somewhere - check the
>> >> settings.
>> >>
>> >> --
>> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >>
>> >> Nil Carborundum Illegitemi
>> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> http://tinyurl.com/6oztj
>> >>
>> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
>> >> NG's
>> >>
>> >> "jenniferesme" <> wrote in
>> >> message
>> >> news:70724013-7951-4448-A739-...
>> >> > Hi. Thanks for the help.
>> >> > Whenever I go to the help and support center on my start menu and
>> >> > choose
>> >> > "keep your computer up to date," windows says I am not connected to
>> >> > the
>> >> > internet,even tho I am. (I got here after all...) When I try
>> >> > the
>> >> > repair
>> >> > option and windows tries to renew the ip , it gives me a message
>> >> > saying
>> >> > it
>> >> > can't do it and to see my internet provider. Doesn't make sense as
>> >> > this
>> >> > is
>> >> > the ONLY time I cannot connect to the net...
>> >>
>> >>
>> >>
>>
>>
>>

Hi I was on vacation. Thanks for your help, but don't know how to check for
"odd proxy settings." Also, I don't know if this is significant, but you
know when you go to Start and then Help and Support and then it updates
itself ( near the "Did you know" sentence)? Mine says last update in
September! This is getting troublesome as I am trying to set up WiFi and
can't open help links to MSN to check and see what sort of stuff I need.
Thanks,
Jen

"Noel Paton" wrote:

> Ah - that may give a clue..... check out your Network settings, and make
> sure that you don't have odd proxy settings active
>
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "jenniferesme" <> wrote in message
> news:BD352869-4B89-4EA7-AE6A-...
> > hi noel. I tried that. It didn't work. I am using ZoneAlarm
> > version:5.5.062.000. You know, it isn't that big a deal I guess, it's
> > just
> > bugging me. I have not recently updated any drivers or anything either!
> > The
> > only thing I did 3 weeks ago was try to connect to another internet
> > connection (at someone else's house). I was not uscessful. I then
> > brought
> > my computer home and re-connected. Ever since then, this "bug." Or
> > whatever
> > ya call it.
> > J
> > "Noel Paton" wrote:
> >
> >> quite possibly - first activate the Windows Firewall (I assume you're on
> >> XP??), then disable ZA, and see what happens.
> >> which version of ZA are you using?
> >>
> >> --
> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >>
> >> Nil Carborundum Illegitemi
> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> http://tinyurl.com/6oztj
> >>
> >> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> >>
> >> "jenniferesme" <> wrote in message
> >> news:9CD74838-BCB3-4CD7-8365-...
> >> >I have Zone alarm, but nothing I see in it shows any windows program is
> >> >being
> >> > blocked. Would the program have a name I don't recognize?
> >> >
> >> > "Noel Paton" wrote:
> >> >
> >> >> I suspect that you have a firewall in the way somewhere - check the
> >> >> settings.
> >> >>
> >> >> --
> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >> >>
> >> >> Nil Carborundum Illegitemi
> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> >> http://tinyurl.com/6oztj
> >> >>
> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
> >> >> NG's
> >> >>
> >> >> "jenniferesme" <> wrote in
> >> >> message
> >> >> news:70724013-7951-4448-A739-...
> >> >> > Hi. Thanks for the help.
> >> >> > Whenever I go to the help and support center on my start menu and
> >> >> > choose
> >> >> > "keep your computer up to date," windows says I am not connected to
> >> >> > the
> >> >> > internet,even tho I am. (I got here after all...) When I try
> >> >> > the
> >> >> > repair
> >> >> > option and windows tries to renew the ip , it gives me a message
> >> >> > saying
> >> >> > it
> >> >> > can't do it and to see my internet provider. Doesn't make sense as
> >> >> > this
> >> >> > is
> >> >> > the ONLY time I cannot connect to the net...
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

The 'Did you know?' is simply (AFAIK) a collection of tips - which should
change on every access to the page - so is not really relevant to this,
unless you're saying that it's the same every time you reboot, and/or access
the page. (having said that, I've just accessed it three times on this box
and got the same ' When you are connected to the Internet, ......' message -
although I haven't rebooted)


.....interesting - I was a bit slow in responding to the prompt from my
firewall to allow an outgoing connection for HELPCTR.EXE, and just received
the 'you need to be connected' message myself! - clicking on the Connect Now
button got me where I was supposed to go (<aside> Quiet, Figgs!!</aside>) -
and no further hassle.

Check that ZoneAlarm isn't blocking HELPCTR.EXE at all - (TCP or UDP out,
c:\Windows\PCHEALTH\HLPCTR\Binaries\HELPCTR.EXE)



--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"jenniferesme" <> wrote in message
news:80647928-447C-4C19-8BA8-...
> Hi I was on vacation. Thanks for your help, but don't know how to check
> for
> "odd proxy settings." Also, I don't know if this is significant, but you
> know when you go to Start and then Help and Support and then it updates
> itself ( near the "Did you know" sentence)? Mine says last update in
> September! This is getting troublesome as I am trying to set up WiFi and
> can't open help links to MSN to check and see what sort of stuff I need.
> Thanks,
> Jen
>
> "Noel Paton" wrote:
>
>> Ah - that may give a clue..... check out your Network settings, and make
>> sure that you don't have odd proxy settings active
>>
>> --
>> Noel Paton (MS-MVP 2002-2005, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.btinternet.com/~winnoel/millsrpch.htm
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>>
>> "jenniferesme" <> wrote in message
>> news:BD352869-4B89-4EA7-AE6A-...
>> > hi noel. I tried that. It didn't work. I am using ZoneAlarm
>> > version:5.5.062.000. You know, it isn't that big a deal I guess, it's
>> > just
>> > bugging me. I have not recently updated any drivers or anything
>> > either!
>> > The
>> > only thing I did 3 weeks ago was try to connect to another internet
>> > connection (at someone else's house). I was not uscessful. I then
>> > brought
>> > my computer home and re-connected. Ever since then, this "bug." Or
>> > whatever
>> > ya call it.
>> > J
>> > "Noel Paton" wrote:
>> >
>> >> quite possibly - first activate the Windows Firewall (I assume you're
>> >> on
>> >> XP??), then disable ZA, and see what happens.
>> >> which version of ZA are you using?
>> >>
>> >> --
>> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >>
>> >> Nil Carborundum Illegitemi
>> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> http://tinyurl.com/6oztj
>> >>
>> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
>> >> NG's
>> >>
>> >> "jenniferesme" <> wrote in
>> >> message
>> >> news:9CD74838-BCB3-4CD7-8365-...
>> >> >I have Zone alarm, but nothing I see in it shows any windows program
>> >> >is
>> >> >being
>> >> > blocked. Would the program have a name I don't recognize?
>> >> >
>> >> > "Noel Paton" wrote:
>> >> >
>> >> >> I suspect that you have a firewall in the way somewhere - check the
>> >> >> settings.
>> >> >>
>> >> >> --
>> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >> >>
>> >> >> Nil Carborundum Illegitemi
>> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> >> http://tinyurl.com/6oztj
>> >> >>
>> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages
>> >> >> to
>> >> >> NG's
>> >> >>
>> >> >> "jenniferesme" <> wrote in
>> >> >> message
>> >> >> news:70724013-7951-4448-A739-...
>> >> >> > Hi. Thanks for the help.
>> >> >> > Whenever I go to the help and support center on my start menu and
>> >> >> > choose
>> >> >> > "keep your computer up to date," windows says I am not connected
>> >> >> > to
>> >> >> > the
>> >> >> > internet,even tho I am. (I got here after all...) When I try
>> >> >> > the
>> >> >> > repair
>> >> >> > option and windows tries to renew the ip , it gives me a message
>> >> >> > saying
>> >> >> > it
>> >> >> > can't do it and to see my internet provider. Doesn't make sense
>> >> >> > as
>> >> >> > this
>> >> >> > is
>> >> >> > the ONLY time I cannot connect to the net...
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>

Hiya. I almost give up on the problem. I went through zone alarm looking for
anything like that and it didn't work, however your sentence is a little
cryptic to me, quote: "TCP or UDP out,
c:\Windows\PCHEALTH\HLPCTR\Binaries\HELPCTR.EXE", so I may not have done what
you meant to do. On another topic, do you know why my friend's computer
running ME would be so slooow to boot up? Does ME prefetch?
Thanks, Jen
PS who is Figgs?


"Noel Paton" wrote:

> The 'Did you know?' is simply (AFAIK) a collection of tips - which should
> change on every access to the page - so is not really relevant to this,
> unless you're saying that it's the same every time you reboot, and/or access
> the page. (having said that, I've just accessed it three times on this box
> and got the same ' When you are connected to the Internet, ......' message -
> although I haven't rebooted)
>
>
> .....interesting - I was a bit slow in responding to the prompt from my
> firewall to allow an outgoing connection for HELPCTR.EXE, and just received
> the 'you need to be connected' message myself! - clicking on the Connect Now
> button got me where I was supposed to go (<aside> Quiet, Figgs!!</aside>) -
> and no further hassle.
>
> Check that ZoneAlarm isn't blocking HELPCTR.EXE at all - (TCP or UDP out,
> c:\Windows\PCHEALTH\HLPCTR\Binaries\HELPCTR.EXE)
>
>
>
> --
> Noel Paton (MS-MVP 2002-2005, Windows)
>
> Nil Carborundum Illegitemi
> http://www.btinternet.com/~winnoel/millsrpch.htm
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>
> "jenniferesme" <> wrote in message
> news:80647928-447C-4C19-8BA8-...
> > Hi I was on vacation. Thanks for your help, but don't know how to check
> > for
> > "odd proxy settings." Also, I don't know if this is significant, but you
> > know when you go to Start and then Help and Support and then it updates
> > itself ( near the "Did you know" sentence)? Mine says last update in
> > September! This is getting troublesome as I am trying to set up WiFi and
> > can't open help links to MSN to check and see what sort of stuff I need.
> > Thanks,
> > Jen
> >
> > "Noel Paton" wrote:
> >
> >> Ah - that may give a clue..... check out your Network settings, and make
> >> sure that you don't have odd proxy settings active
> >>
> >> --
> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >>
> >> Nil Carborundum Illegitemi
> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> http://tinyurl.com/6oztj
> >>
> >> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> >>
> >> "jenniferesme" <> wrote in message
> >> news:BD352869-4B89-4EA7-AE6A-...
> >> > hi noel. I tried that. It didn't work. I am using ZoneAlarm
> >> > version:5.5.062.000. You know, it isn't that big a deal I guess, it's
> >> > just
> >> > bugging me. I have not recently updated any drivers or anything
> >> > either!
> >> > The
> >> > only thing I did 3 weeks ago was try to connect to another internet
> >> > connection (at someone else's house). I was not uscessful. I then
> >> > brought
> >> > my computer home and re-connected. Ever since then, this "bug." Or
> >> > whatever
> >> > ya call it.
> >> > J
> >> > "Noel Paton" wrote:
> >> >
> >> >> quite possibly - first activate the Windows Firewall (I assume you're
> >> >> on
> >> >> XP??), then disable ZA, and see what happens.
> >> >> which version of ZA are you using?
> >> >>
> >> >> --
> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >> >>
> >> >> Nil Carborundum Illegitemi
> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> >> http://tinyurl.com/6oztj
> >> >>
> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
> >> >> NG's
> >> >>
> >> >> "jenniferesme" <> wrote in
> >> >> message
> >> >> news:9CD74838-BCB3-4CD7-8365-...
> >> >> >I have Zone alarm, but nothing I see in it shows any windows program
> >> >> >is
> >> >> >being
> >> >> > blocked. Would the program have a name I don't recognize?
> >> >> >
> >> >> > "Noel Paton" wrote:
> >> >> >
> >> >> >> I suspect that you have a firewall in the way somewhere - check the
> >> >> >> settings.
> >> >> >>
> >> >> >> --
> >> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
> >> >> >>
> >> >> >> Nil Carborundum Illegitemi
> >> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
> >> >> >> http://tinyurl.com/6oztj
> >> >> >>
> >> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages
> >> >> >> to
> >> >> >> NG's
> >> >> >>
> >> >> >> "jenniferesme" <> wrote in
> >> >> >> message
> >> >> >> news:70724013-7951-4448-A739-...
> >> >> >> > Hi. Thanks for the help.
> >> >> >> > Whenever I go to the help and support center on my start menu and
> >> >> >> > choose
> >> >> >> > "keep your computer up to date," windows says I am not connected
> >> >> >> > to
> >> >> >> > the
> >> >> >> > internet,even tho I am. (I got here after all...) When I try
> >> >> >> > the
> >> >> >> > repair
> >> >> >> > option and windows tries to renew the ip , it gives me a message
> >> >> >> > saying
> >> >> >> > it
> >> >> >> > can't do it and to see my internet provider. Doesn't make sense
> >> >> >> > as
> >> >> >> > this
> >> >> >> > is
> >> >> >> > the ONLY time I cannot connect to the net...
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

Figgs is an old 'sparring partner' in the Win ME groups

I've given you a response in your new thread (didn't realise it was you!)

I'm not familiar with the ZoneAlarm interface - but there should be an
option to view your blocked outgoing ports/connections - and it should
display the programs which are either blocked or allowed (depending on the
way ZA is built)
Look there for the HELPCTR entry, and see what it's allowed to do - and then
make sure that it's allowed to go out to the Internet.

HTH
--

Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"jenniferesme" <> wrote in message
news:70FD1DD8-2E98-42DF-9CCE-...
> Hiya. I almost give up on the problem. I went through zone alarm looking
> for
> anything like that and it didn't work, however your sentence is a little
> cryptic to me, quote: "TCP or UDP out,
> c:\Windows\PCHEALTH\HLPCTR\Binaries\HELPCTR.EXE", so I may not have done
> what
> you meant to do. On another topic, do you know why my friend's computer
> running ME would be so slooow to boot up? Does ME prefetch?
> Thanks, Jen
> PS who is Figgs?
>
>
> "Noel Paton" wrote:
>
>> The 'Did you know?' is simply (AFAIK) a collection of tips - which should
>> change on every access to the page - so is not really relevant to this,
>> unless you're saying that it's the same every time you reboot, and/or
>> access
>> the page. (having said that, I've just accessed it three times on this
>> box
>> and got the same ' When you are connected to the Internet, ......'
>> message -
>> although I haven't rebooted)
>>
>>
>> .....interesting - I was a bit slow in responding to the prompt from my
>> firewall to allow an outgoing connection for HELPCTR.EXE, and just
>> received
>> the 'you need to be connected' message myself! - clicking on the Connect
>> Now
>> button got me where I was supposed to go (<aside> Quiet,
>> Figgs!!</aside>) -
>> and no further hassle.
>>
>> Check that ZoneAlarm isn't blocking HELPCTR.EXE at all - (TCP or UDP out,
>> c:\Windows\PCHEALTH\HLPCTR\Binaries\HELPCTR.EXE)
>>
>>
>>
>> --
>> Noel Paton (MS-MVP 2002-2005, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.btinternet.com/~winnoel/millsrpch.htm
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>>
>> "jenniferesme" <> wrote in message
>> news:80647928-447C-4C19-8BA8-...
>> > Hi I was on vacation. Thanks for your help, but don't know how to
>> > check
>> > for
>> > "odd proxy settings." Also, I don't know if this is significant, but
>> > you
>> > know when you go to Start and then Help and Support and then it
>> > updates
>> > itself ( near the "Did you know" sentence)? Mine says last update in
>> > September! This is getting troublesome as I am trying to set up WiFi
>> > and
>> > can't open help links to MSN to check and see what sort of stuff I
>> > need.
>> > Thanks,
>> > Jen
>> >
>> > "Noel Paton" wrote:
>> >
>> >> Ah - that may give a clue..... check out your Network settings, and
>> >> make
>> >> sure that you don't have odd proxy settings active
>> >>
>> >> --
>> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >>
>> >> Nil Carborundum Illegitemi
>> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> http://tinyurl.com/6oztj
>> >>
>> >> Please read http://dts-l.org/goodpost.htm on how to post messages to
>> >> NG's
>> >>
>> >> "jenniferesme" <> wrote in
>> >> message
>> >> news:BD352869-4B89-4EA7-AE6A-...
>> >> > hi noel. I tried that. It didn't work. I am using ZoneAlarm
>> >> > version:5.5.062.000. You know, it isn't that big a deal I guess,
>> >> > it's
>> >> > just
>> >> > bugging me. I have not recently updated any drivers or anything
>> >> > either!
>> >> > The
>> >> > only thing I did 3 weeks ago was try to connect to another internet
>> >> > connection (at someone else's house). I was not uscessful. I then
>> >> > brought
>> >> > my computer home and re-connected. Ever since then, this "bug." Or
>> >> > whatever
>> >> > ya call it.
>> >> > J
>> >> > "Noel Paton" wrote:
>> >> >
>> >> >> quite possibly - first activate the Windows Firewall (I assume
>> >> >> you're
>> >> >> on
>> >> >> XP??), then disable ZA, and see what happens.
>> >> >> which version of ZA are you using?
>> >> >>
>> >> >> --
>> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >> >>
>> >> >> Nil Carborundum Illegitemi
>> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> >> http://tinyurl.com/6oztj
>> >> >>
>> >> >> Please read http://dts-l.org/goodpost.htm on how to post messages
>> >> >> to
>> >> >> NG's
>> >> >>
>> >> >> "jenniferesme" <> wrote in
>> >> >> message
>> >> >> news:9CD74838-BCB3-4CD7-8365-...
>> >> >> >I have Zone alarm, but nothing I see in it shows any windows
>> >> >> >program
>> >> >> >is
>> >> >> >being
>> >> >> > blocked. Would the program have a name I don't recognize?
>> >> >> >
>> >> >> > "Noel Paton" wrote:
>> >> >> >
>> >> >> >> I suspect that you have a firewall in the way somewhere - check
>> >> >> >> the
>> >> >> >> settings.
>> >> >> >>
>> >> >> >> --
>> >> >> >> Noel Paton (MS-MVP 2002-2005, Windows)
>> >> >> >>
>> >> >> >> Nil Carborundum Illegitemi
>> >> >> >> http://www.btinternet.com/~winnoel/millsrpch.htm
>> >> >> >> http://tinyurl.com/6oztj
>> >> >> >>
>> >> >> >> Please read http://dts-l.org/goodpost.htm on how to post
>> >> >> >> messages
>> >> >> >> to
>> >> >> >> NG's
>> >> >> >>
>> >> >> >> "jenniferesme" <> wrote in
>> >> >> >> message
>> >> >> >> news:70724013-7951-4448-A739-...
>> >> >> >> > Hi. Thanks for the help.
>> >> >> >> > Whenever I go to the help and support center on my start menu
>> >> >> >> > and
>> >> >> >> > choose
>> >> >> >> > "keep your computer up to date," windows says I am not
>> >> >> >> > connected
>> >> >> >> > to
>> >> >> >> > the
>> >> >> >> > internet,even tho I am. (I got here after all...) When I
>> >> >> >> > try
>> >> >> >> > the
>> >> >> >> > repair
>> >> >> >> > option and windows tries to renew the ip , it gives me a
>> >> >> >> > message
>> >> >> >> > saying
>> >> >> >> > it
>> >> >> >> > can't do it and to see my internet provider. Doesn't make
>> >> >> >> > sense
>> >> >> >> > as
>> >> >> >> > this
>> >> >> >> > is
>> >> >> >> > the ONLY time I cannot connect to the net...
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>