Update window "cannot display the page"

Have: Dell 4600 XP SP-2
When I try to run Windows Update, I get the following:
Error number: 0x8DDD0004
“The website has encountered a problem and cannot display the page you are
trying to view.�
I have tried getting help from Microsoft, here is what they instructed:
(They have not yet responded to my reply stating that these steps did not
work.)

Step 1: Remove the temporary folder for Windows Update.
===============
This behavior may occur if the temporary folder for Windows Update has
been corrupted. We can refer to the following steps to remove this
Folder. Please be assured the folder will be created again when we visit
the Windows Update site again.

Note: before we perform the following steps, please ensure we use an
account with administrator privilege to log on to the system.

Please click Start, click Run, type in "cmd" (without quotations) and
press Enter. Please run the following commands in the opened window to
remove the folder.

1. Type in "net stop WuAuServ" (without quotations) and press Enter.
You will receive a message stating the Automatic Updates service was
stopped successfully.
2. Type in "RD /s %windir%\softwaredistribution" (without quotations)
and press Enter. Please press Y when you are prompted to remove the
folder.
3. Type in "net start WuAuServ" (without quotations) and press Enter to
restart the Automatic Updates service.

After that, please try to access the Windows Update site again. If the
issue persists, let us refer to the next suggestion.

Step 2: Re-register system files.
====================
This issue can also occur if the system files that will be used by the
Windows Update have not been registered. Since there are many system
files need to be checked, I suggest we use the following method to
re-register these files:

1. Click Start, Run, type: notepad C:\register.bat and press Enter.
Choose Yes when you are prompted.
2. Copy the following commands and then paste them into the opened
Notepad window.

net stop wuauserv
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 msxml.dll /s
regsvr32 msxml2.dll /s
regsvr32 msxml3.dll /s
regsvr32 urlmon.dll /s
net start wuauserv
regsvr32 softpub.dll /s
regsvr32 initpki.dll /s
regsvr32 mssip32.dll /s
regsvr32 wintrust.dll /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 jscript.dll /s

3. After you paste the above commands, please close the Notepad window.
Choose Yes when you are prompted to save the file.
4. Click Start, Run, type: C:\register.bat and press Enter to run the
commands we have pasted.

Well here are my notes - hope you find something useful

0x8DDD0004 - means - ErrorControlFailed

When accessing the Update site, you receive the 0x8ddd0004 error
http://update.microsoft.com/windowsu...=en&IsMu=False

or

1. Make sure you are logged in as an Administrator (if you are not the Administrator, then log in as
an Administrator and try Windows Update again).

2. Make sure your firewall is not blocking the Update site and check any pop up stopper programs.

3. Now check in IE tools\manage add-ons (Win XP SP2 only) making sure that WuWebControlClass is
enabled. (Select "Add-ons that have been used by Internet Explorer" in the "Show:" drop down list)

4. You may also wish to check c:\windows\Downloaded Program Files to see if anything is corrupted
there.

5. Make sure you accepted the Microsoft Trust Certificate

6. Check security settings, make sure they are not set too high

7. Delete cookies and temp files

8. Re-register these files, by clicking Start, Run and typing:-

REGSVR32 wuapi.dll
REGSVR32 wuaueng.dll
REGSVR32 atl.dll
REGSVR32 wucltui.dll
REGSVR32 wups.dll

You should receive a successful message after each one.
Try Windows Update Again.

If that hasn’t helped you may need to re-register some more files:-

net stop cryptsvc
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
net start cryptsvc

You should receive a successful message after each one.

If necessary:-

Re-install Windows Update files
http://download.windowsupdate.com/v6...gent20-x86.exe

Note If you have an x64-based computer, visit the following Microsoft Web site:
http://download.windowsupdate.com/v6...gent20-x64.exe

Click Save in the File Download-Security Warning dialog box, and then select the location where you
want to save the file.
Double-click the file that you saved

NB - A note from Torgeir Bakken [MVP]

Note that if it says "Install is not needed since Windows Update Agent is already installed.", run
the exe with the command line switch /wuforce, like this:
WindowsUpdateAgent20-x86.exe /wuforce



--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527




"product53" <> wrote in message
newsC5FB25B-6FDB-431B-9A7E-...
> Have: Dell 4600 XP SP-2
> When I try to run Windows Update, I get the following:
> Error number: 0x8DDD0004
> “The website has encountered a problem and cannot display the page you are
> trying to view.�
> I have tried getting help from Microsoft, here is what they instructed:
> (They have not yet responded to my reply stating that these steps did not
> work.)
>
> Step 1: Remove the temporary folder for Windows Update.
> ===============
> This behavior may occur if the temporary folder for Windows Update has
> been corrupted. We can refer to the following steps to remove this
> Folder. Please be assured the folder will be created again when we visit
> the Windows Update site again.
>
> Note: before we perform the following steps, please ensure we use an
> account with administrator privilege to log on to the system.
>
> Please click Start, click Run, type in "cmd" (without quotations) and
> press Enter. Please run the following commands in the opened window to
> remove the folder.
>
> 1. Type in "net stop WuAuServ" (without quotations) and press Enter.
> You will receive a message stating the Automatic Updates service was
> stopped successfully.
> 2. Type in "RD /s %windir%\softwaredistribution" (without quotations)
> and press Enter. Please press Y when you are prompted to remove the
> folder.
> 3. Type in "net start WuAuServ" (without quotations) and press Enter to
> restart the Automatic Updates service.
>
> After that, please try to access the Windows Update site again. If the
> issue persists, let us refer to the next suggestion.
>
> Step 2: Re-register system files.
> ====================
> This issue can also occur if the system files that will be used by the
> Windows Update have not been registered. Since there are many system
> files need to be checked, I suggest we use the following method to
> re-register these files:
>
> 1. Click Start, Run, type: notepad C:\register.bat and press Enter.
> Choose Yes when you are prompted.
> 2. Copy the following commands and then paste them into the opened
> Notepad window.
>
> net stop wuauserv
> regsvr32 wuapi.dll /s
> regsvr32 wups.dll /s
> regsvr32 wuaueng.dll /s
> regsvr32 wucltui.dll /s
> regsvr32 wuweb.dll /s
> regsvr32 msxml.dll /s
> regsvr32 msxml2.dll /s
> regsvr32 msxml3.dll /s
> regsvr32 urlmon.dll /s
> net start wuauserv
> regsvr32 softpub.dll /s
> regsvr32 initpki.dll /s
> regsvr32 mssip32.dll /s
> regsvr32 wintrust.dll /s
> regsvr32 dssenh.dll /s
> regsvr32 rsaenh.dll /s
> regsvr32 gpkcsp.dll /s
> regsvr32 sccbase.dll /s
> regsvr32 slbcsp.dll /s
> regsvr32 cryptdlg.dll /s
> regsvr32 jscript.dll /s
>
> 3. After you paste the above commands, please close the Notepad window.
> Choose Yes when you are prompted to save the file.
> 4. Click Start, Run, type: C:\register.bat and press Enter to run the
> commands we have pasted.
>