Update for Windows XP (KB931836) repeatedly fails to install

Installation of Update for Windows XP (KB931836) failed to install
repeatedly. Can you help? Thanks.
--
DickKohn

Hi All,

Having the same problem as Dick Kohn
Auto Updates has been trying to install it for over two days.
Get error code 0x8007F0F4

Help would be appreciated

John J Flynn
"Dick Kohn" wrote:

> Installation of Update for Windows XP (KB931836) failed to install
> repeatedly. Can you help? Thanks.
> --
> DickKohn

Hello JJF1312,

0x8007f0f4 -2146963212 STATUS_PREREQUISITE_FAILED Setup cannot continue
because one or more pre-requisites required to install failed. For More
details check the Log File. Update.exe can throw this error when it starts to
download if the computer is running under battery power (there may be a fix
for this in the future).

http://www.microsoft.com/communities...d-2d78f4677268

Good luck
--

"JJF1312" wrote:

>
> Hi All,
>
> Having the same problem as Dick Kohn
> Auto Updates has been trying to install it for over two days.
> Get error code 0x8007F0F4
>
> Help would be appreciated
>
> John J Flynn
> "Dick Kohn" wrote:
>
> > Installation of Update for Windows XP (KB931836) failed to install
> > repeatedly. Can you help? Thanks.
> > --
> > DickKohn

Is 931836 being offered by Windows Update website and/or Automatic Updates
or are you trying to install it manually from a separate download?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dick Kohn wrote:
> Installation of Update for Windows XP (KB931836) failed to install
> repeatedly. Can you help? Thanks.

It's nothing to do with battery power (I'm plugged in with no battery).

My log just shows some cryptic error about GetRequiredFilesForSandboxState:

2007-08-14 16:17:01:618 896 d8c DnldMgr *********** DnldMgr: New download
job [UpdateId = {C0C55F70-7E7B-4613-B628-F318A4B614CD}.102] ***********
2007-08-14 16:17:01:618 896 d8c DnldMgr * Queueing update for download
handler request generation.
2007-08-14 16:17:01:618 896 d8c DnldMgr Generating download request for
update {C0C55F70-7E7B-4613-B628-F318A4B614CD}.102
2007-08-14 16:17:02:570 896 d8c Handler Windows Patch download for UpdateId
= {C0C55F70-7E7B-4613-B628-F318A4B614CD}: selected action is download express
(delta).
2007-08-14 16:17:14:067 896 d8c Handler Updateci:
WinSEUpdateHandler::_Inventory: Installer returned 0xf0f4 (61684)
2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4: Inventory
failed in CUHWindowsPatchHandler::GetNextRequiredFiles
2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4:
GetNextRequiredFiles failed in
CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4:
GetRequiredFilesForSandboxState failed in
CUHWindowsPatchHandler::GenerateDownloadRequest
2007-08-14 16:17:14:117 896 d8c DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0x8007f0f4.
2007-08-14 16:17:14:117 896 d8c DnldMgr Error 0x8007f0f4 occurred while
downloading update; notifying dependent calls.


"Engel" wrote:

> Hello JJF1312,
>
> 0x8007f0f4 -2146963212 STATUS_PREREQUISITE_FAILED Setup cannot continue
> because one or more pre-requisites required to install failed. For More
> details check the Log File. Update.exe can throw this error when it starts to
> download if the computer is running under battery power (there may be a fix
> for this in the future).
>
> http://www.microsoft.com/communities...d-2d78f4677268
>
> Good luck
> --
>
> "JJF1312" wrote:
>
> >
> > Hi All,
> >
> > Having the same problem as Dick Kohn
> > Auto Updates has been trying to install it for over two days.
> > Get error code 0x8007F0F4
> >
> > Help would be appreciated
> >
> > John J Flynn
> > "Dick Kohn" wrote:
> >
> > > Installation of Update for Windows XP (KB931836) failed to install
> > > repeatedly. Can you help? Thanks.
> > > --
> > > DickKohn

I'm getting the same problem. Doesn't work via Windows update (error
0x8007F0F4 ) or if I run it manually (tells me it's already been installed
when it hasn't).

This update replaced 928388. Now I'm not sure about the others but my
install had integrated the updates for Win XP up until and including January
2007. 928388 came out prior to that. I'm wondering if that is an issue.

Last tries by manual install and WU:
4.469: 2007/08/19 22:36:52.437 (local)
4.469: h:\d9077c184e84e5153c0b\update\update.exe (version 6.2.29.0)
4.469: Hotfix started with following command line:
4.500: TZVersion is Present
4.500: SOFTWARE\Microsoft\Windows NT\CUrrentVersion\Time Zones\TZVersion is
Greater or Equal To Specified Value
4.500: Condition Check for Line 1 of PreRequisite returned FALSE
4.515: KB931836 Setup encountered an error: Update cannot be installed as a
newer or same timezone update has already been installed on the system
4.515: Update cannot be installed as a newer or same timezone update has
already been installed on the system
7.765: Message displayed to the user: Update cannot be installed as a newer
or same timezone update has already been installed on the system
7.765: User Input: OK
7.765: Update.exe extended error code = 0xf0f4
7.765: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.672:
================================================== ==============================
0.672: 2007/08/19 22:39:18.218 (local)
0.672:
C:\WINDOWS\SoftwareDistribution\Download\f4fb788c4 280d9f4782d5489c0b2e0d9\update\update.exe (version 6.2.29.0)
0.672: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.672: Hotfix started with following command line: -q -z -er
/ParentInfo:2fa9d1311d7c324a9d0d6ab0f85f4699
0.687: TZVersion is Present
0.687: SOFTWARE\Microsoft\Windows NT\CUrrentVersion\Time Zones\TZVersion is
Greater or Equal To Specified Value
0.687: Condition Check for Line 1 of PreRequisite returned FALSE
0.687: KB931836 Setup encountered an error: Update cannot be installed as a
newer or same timezone update has already been installed on the system
0.687: Update cannot be installed as a newer or same timezone update has
already been installed on the system
0.687: Update.exe extended error code = 0xf0f4


"kball" wrote:

> It's nothing to do with battery power (I'm plugged in with no battery).
>
> My log just shows some cryptic error about GetRequiredFilesForSandboxState:
>
> 2007-08-14 16:17:01:618 896 d8c DnldMgr *********** DnldMgr: New download
> job [UpdateId = {C0C55F70-7E7B-4613-B628-F318A4B614CD}.102] ***********
> 2007-08-14 16:17:01:618 896 d8c DnldMgr * Queueing update for download
> handler request generation.
> 2007-08-14 16:17:01:618 896 d8c DnldMgr Generating download request for
> update {C0C55F70-7E7B-4613-B628-F318A4B614CD}.102
> 2007-08-14 16:17:02:570 896 d8c Handler Windows Patch download for UpdateId
> = {C0C55F70-7E7B-4613-B628-F318A4B614CD}: selected action is download express
> (delta).
> 2007-08-14 16:17:14:067 896 d8c Handler Updateci:
> WinSEUpdateHandler::_Inventory: Installer returned 0xf0f4 (61684)
> 2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4: Inventory
> failed in CUHWindowsPatchHandler::GetNextRequiredFiles
> 2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4:
> GetNextRequiredFiles failed in
> CUHWindowsPatchHandler::GetRequiredFilesForSandbox State
> 2007-08-14 16:17:14:117 896 d8c Handler FATAL: UH: 0x8007f0f4:
> GetRequiredFilesForSandboxState failed in
> CUHWindowsPatchHandler::GenerateDownloadRequest
> 2007-08-14 16:17:14:117 896 d8c DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0x8007f0f4.
> 2007-08-14 16:17:14:117 896 d8c DnldMgr Error 0x8007f0f4 occurred while
> downloading update; notifying dependent calls.
>
>
> "Engel" wrote:
>
> > Hello JJF1312,
> >
> > 0x8007f0f4 -2146963212 STATUS_PREREQUISITE_FAILED Setup cannot continue
> > because one or more pre-requisites required to install failed. For More
> > details check the Log File. Update.exe can throw this error when it starts to
> > download if the computer is running under battery power (there may be a fix
> > for this in the future).
> >
> > http://www.microsoft.com/communities...d-2d78f4677268
> >
> > Good luck
> > --
> >
> > "JJF1312" wrote:
> >
> > >
> > > Hi All,
> > >
> > > Having the same problem as Dick Kohn
> > > Auto Updates has been trying to install it for over two days.
> > > Get error code 0x8007F0F4
> > >
> > > Help would be appreciated
> > >
> > > John J Flynn
> > > "Dick Kohn" wrote:
> > >
> > > > Installation of Update for Windows XP (KB931836) failed to install
> > > > repeatedly. Can you help? Thanks.
> > > > --
> > > > DickKohn

"Gis Bun" <> schrieb:

> I'm getting the same problem. Doesn't work via Windows update (error
> 0x8007F0F4 ) or if I run it manually (tells me it's already been installed
> when it hasn't).
>
> This update replaced 928388.

Yes. But you've installed KB933360 manually (or with an 3rd party "Update
Pack" etc.) which isn't offered yet via WU/MU/AU nor detected by the WU/
MU/AU mechanism as beeing installed - *although* the relating MSKB article
states, that KB933360 replaces/supersedes KB931836 (which replaced KB928338
and KB929120).

Check the file version of tzchange.exe on your system (to be found in the
\Windows\System32 folder). It's 5.1.2600.3180 with KB933360 installed.
True? Fine. You may want to uninstall KB933360 via "Software" in Control
Panel then or disable KB931836 as beeing offered via WU/MU/AU until MS
upgrades the detection mechanism. Your choice.

Bye,
Freudi

Can't uninstall it individually, it gives some error about trying to
uninstall in the wrong order (and no way to resolve it).

Also, this wasn't a manual install, mine was installed by Windows Update
back in February.

So I can't uninstall, or install the update over the top of it. It's new
just last week that it wants to install this update over the old one... since
February it hasn't tried this.

"Ottmar Freudenberger" wrote:

> "Gis Bun" <> schrieb:
>
> > I'm getting the same problem. Doesn't work via Windows update (error
> > 0x8007F0F4 ) or if I run it manually (tells me it's already been installed
> > when it hasn't).
> >
> > This update replaced 928388.
>
> Yes. But you've installed KB933360 manually (or with an 3rd party "Update
> Pack" etc.) which isn't offered yet via WU/MU/AU nor detected by the WU/
> MU/AU mechanism as beeing installed - *although* the relating MSKB article
> states, that KB933360 replaces/supersedes KB931836 (which replaced KB928338
> and KB929120).
>
> Check the file version of tzchange.exe on your system (to be found in the
> \Windows\System32 folder). It's 5.1.2600.3180 with KB933360 installed.
> True? Fine. You may want to uninstall KB933360 via "Software" in Control
> Panel then or disable KB931836 as beeing offered via WU/MU/AU until MS
> upgrades the detection mechanism. Your choice.
>
> Bye,
> Freudi
>

"kball" <> schrieb:

>> Yes. But you've installed KB933360 manually (or with an 3rd party "Update
>> Pack" etc.) which isn't offered yet via WU/MU/AU nor detected by the WU/
>> MU/AU mechanism as beeing installed - *although* the relating MSKB article
>> states, that KB933360 replaces/supersedes KB931836 (which replaced KB928338
>> and KB929120).
>>
>> Check the file version of tzchange.exe on your system (to be found in the
>> \Windows\System32 folder). It's 5.1.2600.3180 with KB933360 installed.
>> True? Fine. You may want to uninstall KB933360 via "Software" in Control
>> Panel then or disable KB931836 as beeing offered via WU/MU/AU until MS
>> upgrades the detection mechanism. Your choice.

> Can't uninstall it individually, it gives some error about trying to
> uninstall in the wrong order (and no way to resolve it).

Which update were you trying to uninstall exactly?
Which is the extact wording of the error message you've received?

> Also, this wasn't a manual install, mine was installed by Windows Update
> back in February.

Then you're not talking abour KB933360 while I am.
Once again: Waht's the version number of the "tzchange.exe" file
to be found in the \Windows\System32 folder?

Bye,
Freudi

"Ottmar Freudenberger" wrote:

> "kball" <> schrieb:
>
> >> Yes. But you've installed KB933360 manually (or with an 3rd party "Update
> >> Pack" etc.) which isn't offered yet via WU/MU/AU nor detected by the WU/
> >> MU/AU mechanism as beeing installed - *although* the relating MSKB article
> >> states, that KB933360 replaces/supersedes KB931836 (which replaced KB928338
> >> and KB929120).
> >>
> >> Check the file version of tzchange.exe on your system (to be found in the
> >> \Windows\System32 folder). It's 5.1.2600.3180 with KB933360 installed.
> >> True? Fine. You may want to uninstall KB933360 via "Software" in Control
> >> Panel then or disable KB931836 as beeing offered via WU/MU/AU until MS
> >> upgrades the detection mechanism. Your choice.
>
> > Can't uninstall it individually, it gives some error about trying to
> > uninstall in the wrong order (and no way to resolve it).
>
> Which update were you trying to uninstall exactly?
> Which is the extact wording of the error message you've received?
>
> > Also, this wasn't a manual install, mine was installed by Windows Update
> > back in February.
>
> Then you're not talking abour KB933360 while I am.
> Once again: Waht's the version number of the "tzchange.exe" file
> to be found in the \Windows\System32 folder?

I'm able to remove mine - even though it says various apps & updates may
break - they usually don't.

Mine is 5.1.2600.3180 (xpsp_sp2_gdr.070718-1245)

KB931836 installed fine.

Gis