Updated Messenger not working With Web cam

I installed Microsoft LifeCam VX-3000 last summer and it worked beautifully
until I upgraded Windows messenger in January. Now I can't do a video call or
a voice call. It comes up with one of several messages.

It says "Messenger is not available right now. Please try again later.
(0x8ac70202)" When I try to answer a call.

It says "We couldn't start your camera device. Please check that your camera
is not currently in use by another program, and then try again." When I try
to make a call.

It says "Your computer does not have a sound card, or a sound card is not
selected." at other times.
I know I have sound because everything else I do has the sound working. When
I go to adjust audio and video setting it tells me "we are unable to run
audio and video setup"

How do I solve this problem? I have uninstalled and re installed the webcam
software.
Please help. I have parents who want to see their grandbabies.

Greetings,

Do you have McAfee SiteAdvisor installed by any chance? If so, this is a known issue.

See the following article for a workaround:
http://service.mcafee.com/faqdocument.aspx?id=TS100601

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"annewithany" <> wrote in message
news:46CF07C2-F552-4DF6-A81C-...
> I installed Microsoft LifeCam VX-3000 last summer and it worked beautifully
> until I upgraded Windows messenger in January. Now I can't do a video call or
> a voice call. It comes up with one of several messages.
>
> It says "Messenger is not available right now. Please try again later.
> (0x8ac70202)" When I try to answer a call.
>
> It says "We couldn't start your camera device. Please check that your camera
> is not currently in use by another program, and then try again." When I try
> to make a call.
>
> It says "Your computer does not have a sound card, or a sound card is not
> selected." at other times.
> I know I have sound because everything else I do has the sound working. When
> I go to adjust audio and video setting it tells me "we are unable to run
> audio and video setup"
>
> How do I solve this problem? I have uninstalled and re installed the webcam
> software.
> Please help. I have parents who want to see their grandbabies.
>

I'm sorry, I don't know what McAfee SiteAdviser is. I don't think I have it
because nothing comes up under programs for McAfee. Any other ideas? My
webcam works with gmail chat but I prefer Windows messenger.

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Do you have McAfee SiteAdvisor installed by any chance? If so, this is a known issue.
>
> See the following article for a workaround:
> http://service.mcafee.com/faqdocument.aspx?id=TS100601
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "annewithany" <> wrote in message
> news:46CF07C2-F552-4DF6-A81C-...
> > I installed Microsoft LifeCam VX-3000 last summer and it worked beautifully
> > until I upgraded Windows messenger in January. Now I can't do a video call or
> > a voice call. It comes up with one of several messages.
> >
> > It says "Messenger is not available right now. Please try again later.
> > (0x8ac70202)" When I try to answer a call.
> >
> > It says "We couldn't start your camera device. Please check that your camera
> > is not currently in use by another program, and then try again." When I try
> > to make a call.
> >
> > It says "Your computer does not have a sound card, or a sound card is not
> > selected." at other times.
> > I know I have sound because everything else I do has the sound working. When
> > I go to adjust audio and video setting it tells me "we are unable to run
> > audio and video setup"
> >
> > How do I solve this problem? I have uninstalled and re installed the webcam
> > software.
> > Please help. I have parents who want to see their grandbabies.
> >
>
>

Same problem here since I updated. All my friends on live messenger ar
now unable to video chat. Different OS with mine being the newes
(Vista Home Premium 64 bit). Had no problems chatting with anyon
anywhere until I upgraded my live messenger. Come on tech support..
you see there are millions with this problem. Send us a fix!!!!

--
missbeverlyann

by any chance are you running McAfee?

"missbeverlyann" <> wrote in message
news:...
>
> Same problem here since I updated. All my friends on live messenger are
> now unable to video chat. Different OS with mine being the newest
> (Vista Home Premium 64 bit). Had no problems chatting with anyone
> anywhere until I upgraded my live messenger. Come on tech support...
> you see there are millions with this problem. Send us a fix!!!!!
>
>
> --
> missbeverlyann

No, am not running McAfee am using Windows Live One Care...

--
missbeverlyann

H
Same problem here. No McAfee Software installed etc. Diffrent OS (Vist
Ultimate, Vista Home Prem, XP Prof). When we try to start a WebConf wit
LiveMessenger 2009 build 14.0.8064.206) diffrent errors are displayed
0x8100039d, 0x8ac70013
Also we have the Problem when we start a Remote session via Messenger
the given password will not be accepted :
Hope for fast help
greet
Coolski

--
coolskin

missbeverlyann;990960 Wrote:
> Same problem here since I updated. Had no problems chatting with anyon
> anywhere until I upgraded my live messenger. Come on tech support... yo
> see there are millions with this problem. Send us a fix!!!!

Same here and for everyone i know with a webcam using WLM 2009
Sometimes i can't see my camera when i'm sending, other times i can'
send sound. I don't have mcafee, and I use Vista premium. The only fix
have found is to unistall WL and my camera, then reinstall both. I
seems to screw up every time there is a windows update. Not sure o
that, but i can't seem to keep my camera running in this program fo
more then a day or two , and then have to reinstall everything again.
tried to reload an older version of WLM and was forced to do a manditor
upgrade. If your going to force us to upgrade then maybe you'd bette
fix it. This is a windows live 2009 quirk that you need to get fixed
Skype works fine always

--
Annio

hello there..
maybe this could help you guys :
'Fix Webcam Issue Error 0x8AC70013/0x8AC70202 of Windows Liv
Messenger
(http://www.blogsdna.com/2256/fix-web...-messenger.htm
thanks :

--
Noddsta

Noddsta;993044 Wrote:
> hello there..
> maybe this could help you guys :
> 'Fix Webcam Issue Error 0x8AC70013/0x8AC70202 of Windows Liv
> Messenger
> (http://www.blogsdna.com/2256/fix-web...-messenger.htm
> thanks :

::We don´t have any McAfee product installed!!!!:

But saftly i have run the McAfee Cleaning Tool but the errors are stil
there :

greet

--
coolskin