Updater wont tell me updates are available

Hi Guys!

My 1st visit to this group, I hope some guru can assist me!
I am running XP SP3 . I am not 100% sure when my problem started
but I think it was after the SP3 update. I have automatic updates set to
'notify and
let me download'. The problem is that windowsupdate *seems* to work fine,
when used manually, it scans for a few secs and then *always* reports that
"no high priority updates are available for my computer"
however belarc advisor tells methat 21 updates are missing. I tried
uninstalling
microsoft update and using windows update - no difference.
Also uninstalled ie7 - no joy. Incidentally my lappy which I updated to
SP3 at about the same time shouts with the little yellow shield most
Tuesdays.
These are the missing updates-

mike.f wrote:
> Hi Guys!
>
> My 1st visit to this group, I hope some guru can assist me!
> I am running XP SP3 . I am not 100% sure when my problem started
> but I think it was after the SP3 update. I have automatic updates
> set to 'notify and
> let me download'. The problem is that windowsupdate *seems* to work
> fine, when used manually, it scans for a few secs and then *always*
> reports that "no high priority updates are available for my
> computer" however belarc advisor tells methat 21 updates are missing. I
> tried
> uninstalling
> microsoft update and using windows update - no difference.
> Also uninstalled ie7 - no joy. Incidentally my lappy which I
> updated to SP3 at about the same time shouts with the little yellow
> shield most Tuesdays.
>
> If any one has any ideas I would be most grateful!

First - stop listening to a third party application when it comes to what
updates your computer needs. Belarc - albeit a fantastic product - is not
perfect and should not be relied upon for anything with 100% certainty.
Especially not a list of updates.

Second - make sure you have the latest version of Belarc - the program, not
just definitions. Uninstall it and reboot. Then go to belarc.com and
download/install the latest version.

Lastly - run through the following to manually repair and update your
computer once - then see if things get better...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

If it seemed to have failed, do this:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I can tell my the headers of your post (Microsoft Outlook Express
6.00.2900.5508) that the machine is NOT fully patched and Automatic Updates
is NOT working!

Did you recently have occasion to reinstall WinXP? If so, why and how did
you do it?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7 and/or WinXP SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

mike.f wrote:
> My 1st visit to this group, I hope some guru can assist me!
> I am running XP SP3 . I am not 100% sure when my problem started
> but I think it was after the SP3 update. I have automatic updates set to
> 'notify and
> let me download'. The problem is that windowsupdate *seems* to work fine,
> when used manually, it scans for a few secs and then *always* reports that
> "no high priority updates are available for my computer"
> however belarc advisor tells methat 21 updates are missing. I tried
> uninstalling
> microsoft update and using windows update - no difference.
> Also uninstalled ie7 - no joy. Incidentally my lappy which I updated to
> SP3 at about the same time shouts with the little yellow shield most
> Tuesdays.
> These are the missing updates-
>
> .
> Q928365 - Critical (details...)
> Q938127 - Critical (details...)
> Q938464 - Critical (details...)
> Q946648 - Important (details...)
> Q950762 - Important (details...)
> Q950974 - Important (details...)
> Q951066 - Important (details...)
> Q951376 - Critical (details...)
> Q951698 - Critical (details...)
> Q951748 - Important (details...)
> Q952069 - Important (details...)
> Q952954 - Critical (details...)
> Q954459 - Important (details...)
> Q954600 - Important (details...)
> Q955069 - Critical (details...)
> Q956802 - Critical (details...)
> Q956841 - Important (details...)
> Q957097 - Important (details...)
> Q958644 - Critical (details...)
> Q958687 - Critical (details...)
> Q961260 - Critical (detai
>
>
>
>
> If any one has any ideas I would be most grateful!
> Regards Mike.

"PA Bear [MS MVP]" <> wrote in message
news:...
>I can tell my the headers of your post (Microsoft Outlook Express
>6.00.2900.5508) that the machine is NOT fully patched and Automatic Updates
>is NOT working!
>
> Did you recently have occasion to reinstall WinXP? If so, why and how did
> you do it?
Not recently, I guess about a year
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE7 and/or WinXP
> SP3?

I use AVG8, Superantispyware and have just installed and run malwarebytes
(all free) as suggested by Shehan Stanley.
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
Yes Norton was here but the norton removal tool appeared to clear the
remnants
after uninstallation!
I am currently just about to work my way thro the rest of Shenans list!

A note for Shenan, Microsoft customer support couldn't see anything in the
update log a couple of weeks back

Thanks for both's kind attention.
Regards Mike.


> ~Robear Dyer (PA Bear)
>>
> mike.f wrote:
>> My 1st visit to this group, I hope some guru can assist me!
Snip
>>
>>
>>
>> If any one has any ideas I would be most grateful!
>> Regards Mike.
>

"Shenan Stanley" <> wrote in message
news:%...
> mike.f wrote:
>> Hi Guys!
>>
>> My 1st visit to this group, I hope some guru can assist me!
>> I am running XP SP3 . I am not 100% sure when my problem started
>> but I think it was after the SP3 update. I have automatic updates
>> set to 'notify and
>> let me download'. The problem is that windowsupdate *seems* to work
>> fine, when used manually, it scans for a few secs and then *always*
>> reports that "no high priority updates are available for my
>> computer" however belarc advisor tells methat 21 updates are missing. I
>> tried
>> uninstalling
>> microsoft update and using windows update - no difference.
>> Also uninstalled ie7 - no joy. Incidentally my lappy which I
>> updated to SP3 at about the same time shouts with the little yellow
>> shield most Tuesdays.
>>
>> If any one has any ideas I would be most grateful!
>
> First - stop listening to a third party application when it comes to what
> updates your computer needs. Belarc - albeit a fantastic product - is not
> perfect and should not be relied upon for anything with 100% certainty.
> Especially not a list of updates.
>
> Second - make sure you have the latest version of Belarc - the program,
> not just definitions. Uninstall it and reboot. Then go to belarc.com and
> download/install the latest version.
>
> Lastly - run through the following to manually repair and update your
> computer once - then see if things get better...
>
> Download, install, run, update and perform a full scan (separately) with
> the
> following two applications (freeware versions are the ones to use for
> this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to the
> root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click
> on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer:
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet Explorer
> and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM
> scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one. I would completely avoid the Optional
> Hardware updates.
>
> Come back - let us know if that worked.
> ... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any error
> code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
Hi Shenan,
Thanks for your kind attention!
I have gone thro your instructions, I do use superanti regularily last scan
tonight foun a couple of tracking cookies only. Used Malwarebytes and found
adware.mywebsearch (reg key.) and adware.netpumper a file in system restore.
The final result was a no joy tho! windows update only found two (hardware)
updates
Once again thanks for your attention--if you're still willing to scratch
your head I will be
a happy bunny lol!
Best regards Mike.

mike.f wrote:
> My 1st visit to this group, I hope some guru can assist me!
> I am running XP SP3 . I am not 100% sure when my problem started
> but I think it was after the SP3 update. I have automatic updates
> set to 'notify and
> let me download'. The problem is that windowsupdate *seems* to work
> fine, when used manually, it scans for a few secs and then *always*
> reports that "no high priority updates are available for my
> computer" however belarc advisor tells methat 21 updates are missing. I
> tried
> uninstalling
> microsoft update and using windows update - no difference.
> Also uninstalled ie7 - no joy. Incidentally my lappy which I
> updated to SP3 at about the same time shouts with the little yellow
> shield most Tuesdays.
>
> If any one has any ideas I would be most grateful!

Shenan Stanley wrote:
> First - stop listening to a third party application when it comes
> to what updates your computer needs. Belarc - albeit a fantastic
> product - is not perfect and should not be relied upon for anything
> with 100% certainty. Especially not a list of updates.
>
> Second - make sure you have the latest version of Belarc - the
> program, not just definitions. Uninstall it and reboot. Then go
> to belarc.com and download/install the latest version.
>
> Lastly - run through the following to manually repair and update
> your computer once - then see if things get better...
>
> Download, install, run, update and perform a full scan (separately)
> with the following two applications (freeware versions are the ones
> to use for this):
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and
> removing whatever they both find completely, you may uninstall
> these products, if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here
> (x86): http://go.microsoft.com/fwlink/?LinkID=91237
> ... and save it to the root of your C:\ drive. After saving it to
> the root of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
> click on NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer:
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as an user with administrative rights and open Internet
> Explorer and visit http://windowsupdate.microsoft.com/ and select
> to do a CUSTOM scan... (Every time you are about to click on
> something while at these web pages - first press and hold down the
> CTRL key while you click on it. You can release the CTRL key after
> clicking each time.)
> Once the scan is done, select just _ONE_ of the high priority
> updates (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than
> 3-5 at a time.
>
> The Optional Software updates are generally safe - although I
> recommend against the "Windows Search" one. I would completely
> avoid the Optional Hardware updates.
>
> Come back - let us know if that worked.
> ... Really - come back and let everyone know if that worked.
>
> If it seemed to have failed, do this:
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate any
> error code(s) or explanation as to why the page cannot be displayed.
>
> You can copy/paste the last 50 or so lines here...
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/kb/902093

mike.f wrote:
> Thanks for your kind attention!
> I have gone thro your instructions, I do use superanti regularily
> last scan tonight foun a couple of tracking cookies only. Used
> Malwarebytes and found adware.mywebsearch (reg key.) and
> adware.netpumper a file in system restore. The final result was a
> no joy tho! windows update only found two (hardware) updates
> Once again thanks for your attention--if you're still willing to
> scratch your head I will be
> a happy bunny lol!

So you did install the latest Windows Update agent and the latest Windows
installer?

What about the last part - posting the last 50 lines of the log file after
going to the given web page and doing a custom scan for updates?

I think the big thing now is finding out now is what you actually have.

Start button --> RUN --> type in:
WINVER
--> Click OK.

From the picture at the top - give the exact name of your operating system.

Then go down inside the Window and copy down (post here) the entire line
that starts with the word "Version".

I have a guess at what is going on - but this will confirm it or not.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

"Shenan Stanley" <> wrote in message
news:...
> mike.f wrote:
>> My 1st visit to this group, I hope some guru can assist me!
>> I am running XP SP3 . I am not 100% sure when my problem started
>> but I think it was after the SP3 update. I have automatic updates
>> set to 'notify and
>> let me download'. The problem is that windowsupdate *seems* to work
>> fine, when used manually, it scans for a few secs and then *always*
>> reports that "no high priority updates are available for my
>> computer" however belarc advisor tells methat 21 updates are missing. I
>> tried
>> uninstalling
>> microsoft update and using windows update - no difference.
>> Also uninstalled ie7 - no joy. Incidentally my lappy which I
>> updated to SP3 at about the same time shouts with the little yellow
>> shield most Tuesdays.
>>
>> If any one has any ideas I would be most grateful!
>
> Shenan Stanley wrote:
>> First - stop listening to a third party application when it comes
>> to what updates your computer needs. Belarc - albeit a fantastic
>> product - is not perfect and should not be relied upon for anything
>> with 100% certainty. Especially not a list of updates.
>>
>> Second - make sure you have the latest version of Belarc - the
>> program, not just definitions. Uninstall it and reboot. Then go
>> to belarc.com and download/install the latest version.
>>
>> Lastly - run through the following to manually repair and update
>> your computer once - then see if things get better...
>>
>> Download, install, run, update and perform a full scan (separately)
>> with the following two applications (freeware versions are the ones
>> to use for this):
>> SuperAntiSpyware
>> http://www.superantispyware.com/
>>
>> MalwareBytes
>> http://www.malwarebytes.com/
>>
>> After performing a full scan with one and then the other and
>> removing whatever they both find completely, you may uninstall
>> these products, if you wish.
>>
>> Reboot.
>>
>> Start button --> RUN and type in:
>> %SystemRoot%\system32\net stop wuauserv
>> --> Click OK.
>>
>> Start button --> RUN and type in:
>> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
>> --> Click OK.
>>
>> Start button --> RUN and type in:
>> %SystemRoot%\system32\net start wuauserv
>> --> Click OK.
>>
>> Download the latest version of the Windows Update agent from here
>> (x86): http://go.microsoft.com/fwlink/?LinkID=91237
>> ... and save it to the root of your C:\ drive. After saving it to
>> the root of the C:\ drive, do the following:
>>
>> Close all Internet Explorer windows and other applications.
>>
>> Start button --> RUN and type in:
>> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
>> --> Click OK.
>>
>> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and
>> click on NEXT --> When it finishes installing, click on "Finish"...
>>
>> Reboot.
>>
>> Download/Install the latest Windows Installer:
>> http://www.microsoft.com/downloadS/d...displaylang=en
>>
>> Reboot.
>>
>> Log on as an user with administrative rights and open Internet
>> Explorer and visit http://windowsupdate.microsoft.com/ and select
>> to do a CUSTOM scan... (Every time you are about to click on
>> something while at these web pages - first press and hold down the
>> CTRL key while you click on it. You can release the CTRL key after
>> clicking each time.)
>> Once the scan is done, select just _ONE_ of the high priority
>> updates (deselect any others) and install it.
>>
>> Reboot again.
>>
>> If it did work - try the web page again - selecting no more than
>> 3-5 at a time.
>>
>> The Optional Software updates are generally safe - although I
>> recommend against the "Windows Search" one. I would completely
>> avoid the Optional Hardware updates.
>>
>> Come back - let us know if that worked.
>> ... Really - come back and let everyone know if that worked.
>>
>> If it seemed to have failed, do this:
>>
>> Click Start, and then click Run.
>> In the Open box, type: %windir%\windowsupdate.log
>> and then click OK.
>>
>> Scroll down towards the bottom for the latest entries to locate any
>> error code(s) or explanation as to why the page cannot be displayed.
>>
>> You can copy/paste the last 50 or so lines here...
>>
>> How to read the Windowsupdate.log file:
>> http://support.microsoft.com/kb/902093
>
> mike.f wrote:
>> Thanks for your kind attention!
>> I have gone thro your instructions, I do use superanti regularily
>> last scan tonight foun a couple of tracking cookies only. Used
>> Malwarebytes and found adware.mywebsearch (reg key.) and
>> adware.netpumper a file in system restore. The final result was a
>> no joy tho! windows update only found two (hardware) updates
>> Once again thanks for your attention--if you're still willing to
>> scratch your head I will be
>> a happy bunny lol!
>
> So you did install the latest Windows Update agent and the latest Windows
> installer?

Yes I did all went smoothly
>
> What about the last part - posting the last 50 lines of the log file after
> going to the given web page and doing a custom scan for updates?
DUH! forgot ctrl v my bad


2009-02-15 22:13:11:296 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:453 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:468 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:468 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:484 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:500 904 f80 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-02-15 22:13:11:500 904 f80 Setup * IsUpdateRequired = No
2009-02-15 22:13:11:906 904 f80 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-02-15 22:13:11:906 904 f80 Misc Microsoft signed: Yes
2009-02-15 22:13:11:937 904 f80 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-02-15 22:13:11:953 904 f80 Misc Microsoft signed: Yes
2009-02-15 22:13:11:953 904 f80 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-02-15 22:13:11:953 904 f80 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2009-02-15 22:13:17:265 904 f80 Agent * Found 0 updates and 13 categories
in search; evaluated appl. rules of 154 out of 215 deployed entities
2009-02-15 22:13:17:265 904 f80 Agent *********
2009-02-15 22:13:17:265 904 f80 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-02-15 22:13:17:265 904 f80 Agent *************
2009-02-15 22:13:17:265 904 578 AU >>## RESUMED ## AU: Search for updates
[CallId = {52A913B2-D480-4AC1-8511-D5C5A2F513FF}]
2009-02-15 22:13:17:265 904 578 AU # 0 updates detected
2009-02-15 22:13:17:265 904 578 AU #########
2009-02-15 22:13:17:265 904 578 AU ## END ## AU: Search for updates
[CallId = {52A913B2-D480-4AC1-8511-D5C5A2F513FF}]
2009-02-15 22:13:17:265 904 578 AU #############
2009-02-15 22:13:17:296 904 578 AU AU setting next detection timeout to
2009-02-16 19:02:59
2009-02-15 22:13:18:468 904 6f4 AU AU found 0 updates for install at
shutdown
2009-02-15 22:13:18:484 1468 5e8 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2009-02-15 22:13:18:484 1468 5e8 Misc = Process: C:\WINDOWS\Explorer.EXE
2009-02-15 22:13:18:484 1468 5e8 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-02-15 22:13:18:484 1468 5e8 Shutdwn Install at shutdown: no updates to
install
2009-02-15 22:13:22:265 904 f80 Report REPORT EVENT:
{538B4082-0C1B-45C2-B727-86465248B934} 2009-02-15 22:13:17:265-0000 1 147
101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Software Synchronization Windows Update Client successfully detected 0
updates.
2009-02-15 22:13:50:375 904 7d0 AU ########### AU: Uninitializing
Automatic Updates ###########
2009-02-15 22:13:54:875 904 7d0 Service *********
2009-02-15 22:13:54:875 904 7d0 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2009-02-15 22:13:54:875 904 7d0 Service *************
2009-02-15 22:15:54:921 904 d4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2009-02-15 22:15:55:046 904 d4 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2009-02-15 22:15:55:046 904 d4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-02-15 22:15:54:875 904 d4 Service *************
2009-02-15 22:15:55:046 904 d4 Service ** START ** Service: Service
startup
2009-02-15 22:15:55:046 904 d4 Service *********
2009-02-15 22:15:57:375 904 d4 Agent * WU client version 7.2.6001.788
2009-02-15 22:15:57:375 904 d4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2009-02-15 22:15:58:046 904 d4 Agent * Access type: No proxy
2009-02-15 22:15:58:046 904 d4 Agent * Network state: Connected
2009-02-15 22:16:47:500 904 d4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-02-15 22:16:48:015 904 d4 Agent *********** Agent: Initializing
global settings cache ***********
2009-02-15 22:16:48:031 904 d4 Agent * WSUS server: <NULL>
2009-02-15 22:16:48:031 904 d4 Agent * WSUS status server: <NULL>
2009-02-15 22:16:48:062 904 d4 Agent * Target group: (Unassigned
Computers)
2009-02-15 22:16:48:062 904 d4 Agent * Windows Update access disabled:
No
2009-02-15 22:17:05:593 904 d4 DnldMgr Download manager restoring 0
downloads
2009-02-15 22:17:06:265 904 d4 AU ########### AU: Initializing Automatic
Updates ###########
2009-02-15 22:17:06:640 904 d4 AU # Approval type: Pre-download notify
(User preference)
2009-02-15 22:17:07:046 904 d4 AU AU finished delayed initialization
2009-02-15 22:17:25:421 904 d4 Report *********** Report: Initializing
static reporting data ***********
2009-02-15 22:17:25:531 904 d4 Report * OS Version = 5.1.2600.3.0.66304
2009-02-15 22:17:34:171 904 d4 Report * Computer Brand = HP Pavilion 04
2009-02-15 22:17:34:171 904 d4 Report * Computer Model = P8594A-ABU
412
2009-02-15 22:17:34:265 904 d4 Report * Bios Revision = 6367301
2009-02-15 22:17:34:265 904 d4 Report * Bios Name = Award Medallion BIOS
v6.00PG
2009-02-15 22:17:34:296 904 d4 Report * Bios Release Date =
2002-07-03T00:00:00
2009-02-15 22:17:34:312 904 d4 Report * Locale ID = 2057
>
> I think the big thing now is finding out now is what you actually have.
>
> Start button --> RUN --> type in:
> WINVER
> --> Click OK.
>
> From the picture at the top - give the exact name of your operating
> system.

Windows Xp home edition.


>
> Then go down inside the Window and copy down (post here) the entire line
> that starts with the word "Version".


Version 5.1 (Build 2600.xpsp.080320-1628 : Service Pack 3)


>
> I have a guess at what is going on - but this will confirm it or not.


Hope thats what you need, sorry I missed the log extract last reply!
Thanks again, Regards Mike

>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>

Mike, Shenan and other MVPs do not work for Microsoft.
http://mvp.support.microsoft.com/

K


"mike.f" wrote:

> >
>>> A note for Shenan, Microsoft customer support couldn't see anything in the
> update log a couple of weeks back
>

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup and if you avoid inline replies.
Thank you.

I've read all of your posts so far.

I've got a sneaking suspicion that "updater" has NOT been working since you
reinstalled WinXP "about a year" ago and that you downloaded/installed SP3
and IE7 manually.

Why did you reinstall WinXP "about a year" ago? Did you do a Repair Install
or did you format & do a clean install?

Is AVG updating automatically?

Open Control Panel | Security Center: What status is reported here for
firewall, anti-virus, and Automatic Update, Mike?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

mike.f wrote:
>> I can tell my the headers of your post (Microsoft Outlook Express
>> 6.00.2900.5508) that the machine is NOT fully patched and Automatic
>> Updates
>> is NOT working!
>>
>> Did you recently have occasion to reinstall WinXP? If so, why and how
>> did
>> you do it?
> Not recently, I guess about a year
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE7 and/or
>> WinXP
>> SP3?
>
> I use AVG8, Superantispyware and have just installed and run malwarebytes
> (all free) as suggested by Shehan Stanley.
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
> Yes Norton was here but the norton removal tool appeared to clear the
> remnants
> after uninstallation!
> I am currently just about to work my way thro the rest of Shenans list!
>
> A note for Shenan, Microsoft customer support couldn't see anything in the
> update log a couple of weeks back
>
> Thanks for both's kind attention.
> Regards Mike.
>
>
>> ~Robear Dyer (PA Bear)
>>>
>> mike.f wrote:
>>> My 1st visit to this group, I hope some guru can assist me!
> Snip
>>>
>>>
>>>
>>> If any one has any ideas I would be most grateful!
>>> Regards Mike.

<snipped>

mike.f wrote:
<snip>
>> Then go down inside the Window and copy down (post here) the
>> entire line that starts with the word "Version".
>
> Version 5.1 (Build 2600.xpsp.080320-1628 : Service Pack 3)

Uninstall whatever SP3 you have (Windows XP SP3 RC2 Refresh I think...)
installed and install the full release...
(Control Panell --> Add or Remove Programs --> Chekc the "Show Updates"
checkbox and find the old SP3 and remove it.)

Full install file:
(Ignore warnings about "just one computer"... This is fine.)
http://www.microsoft.com/DownLoads/d...displaylang=en

ISO image (make a CD...):
http://www.microsoft.com/DownLoads/d...displaylang=en

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/def...3&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Suggestions:

1) Download the full SP3 installation file and/or burn the ISO download to
CD.
2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you are about to
install SP3.

I think - if you follow the above - your problems should disappear soon.
(And don't install betas anymore. heh)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html