Updates & Hotfixes & no Internet connection

OK. A lot of things got messed on my computer

Almost every Hotfix and Security update for XP SP2 was gone (not listed in
Add/Remove Programs) and Automatic Updates just would not work

So I searched for help and did the following:

I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost

That got Automatic Updates working again and it wanted me to install Windows
Installer 3.1. My msi.dll file at the time was version 3.0 something. I
attempted to install 3.1 several times, but it always failed, even when I
downloaded and used the executable file. I was unable to uncheck the checkbox
for 3.1 in the Update list because it was grayed out.

So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
attempted to install Windows Installer 3.1. I believe it failed to install
once again and I never received the restart computer prompt. It is currently
listed as being installed in Add/Remove Programs, eventhough the System log
in Event Viewer says that that specific attempt failed

However, it seemed to work as other updates began to download. It froze at
93% so I restarted my computer and then all of the updates were downloaded
and ready to be installed. (My settings download the updates, but let me
choose when to install them) There were 91 total updates!

I decided to install all 91. After about an hour or so they were done and I
was prompted to restart. Once I did, I was unable to connect to the Internet.
My
cable modem was fine and I was successfully able to use the tracert command
with the DOS prompt, but I could not get any sites to load or check my e-mail
with OE. The only problem I saw in the System log in Event Viewer was a DHCP
warning

I did a System Restore to the point before the 91 updates were installed and
my connection was back.

I guess the updates will download again once I restart, but I don't want to
install them. My best bet is probably installing them one at a time or maybe
just a few. I don't want to install everything just to lose my connection
again. This is why I download but don't install. Some of these updates caused
me problems in the past. Just have to figure out which ones may cause me to
lose my connection or cause a DHCP error

Do you have ZA?

http://download.zonealarm.com/bin/fr...cessIssue.html

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm
Anti-Spyware, and ZoneAlarm Security Suite

Download and install the latest versions which solve the loss of internet access problem
here (English only):

· ZoneAlarm Internet Security Suite

· ZoneAlarm Pro

· ZoneAlarm Antivirus

· ZoneAlarm Anti-Spyware

· ZoneAlarm Basic Firewall

Then ignore the title - Updates are not installed successfully from Windows Update, from
Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation
http://support.microsoft.com/kb/943144


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Patrick" <> wrote in message
news:9D9E9B45-E51A-4BD8-BED5-...
| OK. A lot of things got messed on my computer
|
| Almost every Hotfix and Security update for XP SP2 was gone (not listed in
| Add/Remove Programs) and Automatic Updates just would not work
|
| So I searched for help and did the following:
|
| I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
| HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost
|
| That got Automatic Updates working again and it wanted me to install Windows
| Installer 3.1. My msi.dll file at the time was version 3.0 something. I
| attempted to install 3.1 several times, but it always failed, even when I
| downloaded and used the executable file. I was unable to uncheck the checkbox
| for 3.1 in the Update list because it was grayed out.
|
| So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
| msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
| attempted to install Windows Installer 3.1. I believe it failed to install
| once again and I never received the restart computer prompt. It is currently
| listed as being installed in Add/Remove Programs, eventhough the System log
| in Event Viewer says that that specific attempt failed
|
| However, it seemed to work as other updates began to download. It froze at
| 93% so I restarted my computer and then all of the updates were downloaded
| and ready to be installed. (My settings download the updates, but let me
| choose when to install them) There were 91 total updates!
|
| I decided to install all 91. After about an hour or so they were done and I
| was prompted to restart. Once I did, I was unable to connect to the Internet.
| My
| cable modem was fine and I was successfully able to use the tracert command
| with the DOS prompt, but I could not get any sites to load or check my e-mail
| with OE. The only problem I saw in the System log in Event Viewer was a DHCP
| warning
|
| I did a System Restore to the point before the 91 updates were installed and
| my connection was back.
|
| I guess the updates will download again once I restart, but I don't want to
| install them. My best bet is probably installing them one at a time or maybe
| just a few. I don't want to install everything just to lose my connection
| again. This is why I download but don't install. Some of these updates caused
| me problems in the past. Just have to figure out which ones may cause me to
| lose my connection or cause a DHCP error

Thank-you, thank-you, thank-you - having a sinus infection and trying to
workout why the hell I couldn't connect to the net was really screwing with
my head.

> OK. A lot of things got messed on my computer

Background, please?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Patrick wrote:
> OK. A lot of things got messed on my computer
>
> Almost every Hotfix and Security update for XP SP2 was gone (not listed in
> Add/Remove Programs) and Automatic Updates just would not work
>
> So I searched for help and did the following:
>
> I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
> HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost
>
> That got Automatic Updates working again and it wanted me to install
> Windows
> Installer 3.1. My msi.dll file at the time was version 3.0 something. I
> attempted to install 3.1 several times, but it always failed, even when I
> downloaded and used the executable file. I was unable to uncheck the
> checkbox for 3.1 in the Update list because it was grayed out.
>
> So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
> msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
> attempted to install Windows Installer 3.1. I believe it failed to install
> once again and I never received the restart computer prompt. It is
> currently
> listed as being installed in Add/Remove Programs, eventhough the System
> log
> in Event Viewer says that that specific attempt failed
>
> However, it seemed to work as other updates began to download. It froze at
> 93% so I restarted my computer and then all of the updates were downloaded
> and ready to be installed. (My settings download the updates, but let me
> choose when to install them) There were 91 total updates!
>
> I decided to install all 91. After about an hour or so they were done and
> I
> was prompted to restart. Once I did, I was unable to connect to the
> Internet. My
> cable modem was fine and I was successfully able to use the tracert
> command
> with the DOS prompt, but I could not get any sites to load or check my
> e-mail with OE. The only problem I saw in the System log in Event Viewer
> was a DHCP warning
>
> I did a System Restore to the point before the 91 updates were installed
> and
> my connection was back.
>
> I guess the updates will download again once I restart, but I don't want
> to
> install them. My best bet is probably installing them one at a time or
> maybe
> just a few. I don't want to install everything just to lose my connection
> again. This is why I download but don't install. Some of these updates
> caused me problems in the past. Just have to figure out which ones may
> cause me to lose my connection or cause a DHCP error

Yes, I have ZoneAlarm. So when I only installed the other 90 updates, my
connection still worked! KB951748 was the problem.

Thank you!!!

Now I need the Updates icon to reappear in the System Tray so I can hide
that update and so that I won't keep getting the reminder to install when I
go to turn off my computer. Ideas?

"TaurArian" wrote:

> Do you have ZA?
>
> http://download.zonealarm.com/bin/fr...cessIssue.html
>
> Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm
> Anti-Spyware, and ZoneAlarm Security Suite
>
> Download and install the latest versions which solve the loss of internet access problem
> here (English only):
>
> · ZoneAlarm Internet Security Suite
>
> · ZoneAlarm Pro
>
> · ZoneAlarm Antivirus
>
> · ZoneAlarm Anti-Spyware
>
> · ZoneAlarm Basic Firewall
>
> Then ignore the title - Updates are not installed successfully from Windows Update, from
> Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation
> http://support.microsoft.com/kb/943144
>
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "Patrick" <> wrote in message
> news:9D9E9B45-E51A-4BD8-BED5-...
> | OK. A lot of things got messed on my computer
> |
> | Almost every Hotfix and Security update for XP SP2 was gone (not listed in
> | Add/Remove Programs) and Automatic Updates just would not work
> |
> | So I searched for help and did the following:
> |
> | I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
> | HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost
> |
> | That got Automatic Updates working again and it wanted me to install Windows
> | Installer 3.1. My msi.dll file at the time was version 3.0 something. I
> | attempted to install 3.1 several times, but it always failed, even when I
> | downloaded and used the executable file. I was unable to uncheck the checkbox
> | for 3.1 in the Update list because it was grayed out.
> |
> | So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
> | msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
> | attempted to install Windows Installer 3.1. I believe it failed to install
> | once again and I never received the restart computer prompt. It is currently
> | listed as being installed in Add/Remove Programs, eventhough the System log
> | in Event Viewer says that that specific attempt failed
> |
> | However, it seemed to work as other updates began to download. It froze at
> | 93% so I restarted my computer and then all of the updates were downloaded
> | and ready to be installed. (My settings download the updates, but let me
> | choose when to install them) There were 91 total updates!
> |
> | I decided to install all 91. After about an hour or so they were done and I
> | was prompted to restart. Once I did, I was unable to connect to the Internet.
> | My
> | cable modem was fine and I was successfully able to use the tracert command
> | with the DOS prompt, but I could not get any sites to load or check my e-mail
> | with OE. The only problem I saw in the System log in Event Viewer was a DHCP
> | warning
> |
> | I did a System Restore to the point before the 91 updates were installed and
> | my connection was back.
> |
> | I guess the updates will download again once I restart, but I don't want to
> | install them. My best bet is probably installing them one at a time or maybe
> | just a few. I don't want to install everything just to lose my connection
> | again. This is why I download but don't install. Some of these updates caused
> | me problems in the past. Just have to figure out which ones may cause me to
> | lose my connection or cause a DHCP error
>
>
>

You WANT KB951748 installed! See
http://blog.washingtonpost.com/secur...et_tues_1.html

Before you install it, upgrade ZA. See the links here:
http://download.zonealarm.com/bin/fr...cessIssue.html
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Patrick wrote:
> Yes, I have ZoneAlarm. So when I only installed the other 90 updates, my
> connection still worked! KB951748 was the problem.
>
> Thank you!!!
>
> Now I need the Updates icon to reappear in the System Tray so I can hide
> that update and so that I won't keep getting the reminder to install when
> I
> go to turn off my computer. Ideas?
>
> "TaurArian" wrote:
>
>> Do you have ZA?
>>
>> http://download.zonealarm.com/bin/fr...cessIssue.html
>>
>> Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus,
>> ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
>>
>> Download and install the latest versions which solve the loss of internet
>> access problem here (English only):
>>
>> · ZoneAlarm Internet Security Suite
>>
>> · ZoneAlarm Pro
>>
>> · ZoneAlarm Antivirus
>>
>> · ZoneAlarm Anti-Spyware
>>
>> · ZoneAlarm Basic Firewall
>>
>> Then ignore the title - Updates are not installed successfully from
>> Windows Update, from Microsoft Update, or by using Automatic Updates
>> after
>> you repair a Windows XP installation
>> http://support.microsoft.com/kb/943144
>>
>>
>> --
>>
>> TaurArian [MVP] 2005-2009 - Update Services
>> http://taurarian.mvps.org
>> ======================================
>> How to ask a question: http://support.microsoft.com/kb/555375
>> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>>
>>
>> "Patrick" <> wrote in message
>> news:9D9E9B45-E51A-4BD8-BED5-...
>>> OK. A lot of things got messed on my computer
>>>
>>> Almost every Hotfix and Security update for XP SP2 was gone (not listed
>>> in
>>> Add/Remove Programs) and Automatic Updates just would not work
>>>
>>> So I searched for help and did the following:
>>>
>>> I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
>>> HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost
>>>
>>> That got Automatic Updates working again and it wanted me to install
>>> Windows Installer 3.1. My msi.dll file at the time was version 3.0
>>> something. I attempted to install 3.1 several times, but it always
>>> failed, even when I downloaded and used the executable file. I was
>>> unable
>>> to uncheck the checkbox for 3.1 in the Update list because it was grayed
>>> out.
>>>
>>> So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
>>> msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
>>> attempted to install Windows Installer 3.1. I believe it failed to
>>> install
>>> once again and I never received the restart computer prompt. It is
>>> currently listed as being installed in Add/Remove Programs, eventhough
>>> the System log in Event Viewer says that that specific attempt failed
>>>
>>> However, it seemed to work as other updates began to download. It froze
>>> at
>>> 93% so I restarted my computer and then all of the updates were
>>> downloaded
>>> and ready to be installed. (My settings download the updates, but let me
>>> choose when to install them) There were 91 total updates!
>>>
>>> I decided to install all 91. After about an hour or so they were done
>>> and
>>> I was prompted to restart. Once I did, I was unable to connect to the
>>> Internet. My
>>> cable modem was fine and I was successfully able to use the tracert
>>> command with the DOS prompt, but I could not get any sites to load or
>>> check my e-mail with OE. The only problem I saw in the System log in
>>> Event Viewer was a DHCP warning
>>>
>>> I did a System Restore to the point before the 91 updates were installed
>>> and my connection was back.
>>>
>>> I guess the updates will download again once I restart, but I don't want
>>> to install them. My best bet is probably installing them one at a time
>>> or
>>> maybe just a few. I don't want to install everything just to lose my
>>> connection again. This is why I download but don't install. Some of
>>> these
>>> updates caused me problems in the past. Just have to figure out which
>>> ones may cause me to lose my connection or cause a DHCP error

"Patrick" wrote:

> OK. A lot of things got messed on my computer
>
> Almost every Hotfix and Security update for XP SP2 was gone (not listed in
> Add/Remove Programs) and Automatic Updates just would not work
>
> So I searched for help and did the following:
>
> I added BITS and WUAUSERV to the netsvcs key in the Regsitry under
> HKEY_Local_Machine\Software\Microsoft\WindowsNT\Cu rrentVersion\SvcHost
>
> That got Automatic Updates working again and it wanted me to install Windows
> Installer 3.1. My msi.dll file at the time was version 3.0 something. I
> attempted to install 3.1 several times, but it always failed, even when I
> downloaded and used the executable file. I was unable to uncheck the checkbox
> for 3.1 in the Update list because it was grayed out.
>
> So in my Windows\System32 folder I renamed Msi.dll msi.old, Msiexec.exe
> msiexec.old and Msihnd.dll msihnd.old, restarted my computer and then
> attempted to install Windows Installer 3.1. I believe it failed to install
> once again and I never received the restart computer prompt. It is currently
> listed as being installed in Add/Remove Programs, eventhough the System log
> in Event Viewer says that that specific attempt failed
>
> However, it seemed to work as other updates began to download. It froze at
> 93% so I restarted my computer and then all of the updates were downloaded
> and ready to be installed. (My settings download the updates, but let me
> choose when to install them) There were 91 total updates!
>
> I decided to install all 91. After about an hour or so they were done and I
> was prompted to restart. Once I did, I was unable to connect to the Internet.
> My
> cable modem was fine and I was successfully able to use the tracert command
> with the DOS prompt, but I could not get any sites to load or check my e-mail
> with OE. The only problem I saw in the System log in Event Viewer was a DHCP
> warning
>
> I did a System Restore to the point before the 91 updates were installed and
> my connection was back.
>
> I guess the updates will download again once I restart, but I don't want to
> install them. My best bet is probably installing them one at a time or maybe
> just a few. I don't want to install everything just to lose my connection
> again. This is why I download but don't install. Some of these updates caused
> me problems in the past. Just have to figure out which ones may cause me to
> lose my connection or cause a DHCP error