Updates can't install Windows Installer 3.1

Hello,

I've just installed IE7 on my machine. When XP now automatically updates
itself, it attempts to install the Windows Installer 3.1, which fails with
the message:
"Updates were unable to be successfully installed
The following updates were not installed
Microsoft Windows Installer 3.1".

I've looked in the WindowsUpdate.log:
2006-12-30 16:09:43 1220 5a4 AU AU setting pending client directive to
'Install Approval'
2006-12-30 16:09:48 1220 5a4 Report REPORT EVENT:
{E98450B9-B836-4DFC-987B-83D30C58B295} 2006-12-30 16:09:43+0100 1 189 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. To install the updates, an administrator should log on to
this computer and Windows will prompt with further instructions: -
Microsoft Windows Installer 3.1
2006-12-30 16:09:52 1220 1ac AU AU found 1 sessions to launch client into
2006-12-30 16:09:52 1220 1ac AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-12-30 16:09:52 2384 954 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-12-30 16:09:52 2384 954 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-12-30 16:09:52 2384 954 AUClnt Launched Client UI process
2006-12-30 16:09:52 2384 954 AUClnt AU client got new directive = 'Install
Approval', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
2006-12-30 16:09:52 2384 954 AUClnt AU client creating default WU/WSUS UI
plugin
2006-12-30 16:09:52 1220 8c0 AU AU setting client response for sessionId 0x0
to 'Pending'
2006-12-30 16:10:23 1220 1f0 AU AU setting client response for sessionId 0x0
to 'Active'
2006-12-30 16:10:26 1220 650 AU AU received install approval from client for
1 updates
2006-12-30 16:10:26 1220 650 AU #############
2006-12-30 16:10:26 1220 650 AU ## START ## AU: Install updates
2006-12-30 16:10:26 1220 650 AU #########
2006-12-30 16:10:26 1220 650 AU # Initiating manual install
2006-12-30 16:10:26 1220 650 AU # Approved updates = 1
2006-12-30 16:10:26 1220 650 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {09C7C2AD-A1C6-425F-9E29-C505F914AD6C}]
2006-12-30 16:10:26 1220 658 Agent *************
2006-12-30 16:10:26 1220 658 Agent ** START ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-12-30 16:10:26 1220 658 Agent *********
2006-12-30 16:10:26 1220 658 Agent * Updates to install = 1
2006-12-30 16:10:26 1220 658 Agent * Title = <NULL>
2006-12-30 16:10:26 1220 658 Agent * UpdateId =
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2006-12-30 16:10:26 1220 658 Agent * Bundles 1 updates:
2006-12-30 16:10:26 1220 658 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2006-12-30 16:10:27 1220 658 EEHndlr FATAL: MSI DLL version is 3.0. Version
3.1 is required.
2006-12-30 16:10:27 1220 658 Agent WARNING: Failed to evaluate Installable
rule, updateId = {81C45F05-5B72-433E-BDB8-18E511CBF465}.102, error =
0x80241001
2006-12-30 16:10:27 1220 658 EEHndlr FATAL: MSI DLL version is 3.0. Version
3.1 is required.
2006-12-30 16:10:27 1220 658 Agent WARNING: Failed to evaluate Installed
rule, updateId = {8C3FCC84-7410-4A95-8B89-A166A0190486}.104, error =
0x80241001
2006-12-30 16:10:28 1220 658 EEHndlr FATAL: MSI DLL version is 3.0. Version
3.1 is required.
2006-12-30 16:10:28 1220 658 Agent WARNING: Failed to evaluate Installable
rule, updateId = {4A7CC0C1-CA9E-4A29-9E0F-D54EB640C4B6}.102, error =
0x80241001
2006-12-30 16:10:31 1220 650 AU AU setting client response for sessionId 0x0
to 'Active'
2006-12-30 16:10:32 1220 658 Handler Attempting to create remote handler
process as HP\Paul in session 0
2006-12-30 16:10:32 1220 658 DnldMgr Preparing update for install, updateId
= {F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2006-12-30 16:10:32 3732 eb4 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-12-30 16:10:32 3732 eb4 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-12-30 16:10:32 3732 eb4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-12-30 16:10:32 3732 eb4 Handler :::::::::::::
2006-12-30 16:10:32 3732 eb4 Handler :: START :: Handler: Windows Patch
Install
2006-12-30 16:10:32 3732 eb4 Handler :::::::::
2006-12-30 16:10:32 3732 eb4 Handler : Updates to install = 1
2006-12-30 16:10:32 3732 eb4 Handler : Installing update
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2006-12-30 16:10:32 3732 eb8 Handler Installing with parameters=/norestart
/quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\a d9c4c2a779933f83b51a49a2c88838d.
2006-12-30 16:11:08 3732 eb8 Handler Install completed with 0x80070005.
2006-12-30 16:11:08 3732 eb4 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed
2006-12-30 16:11:08 3732 eb4 Handler : WARNING: Install completed: result
type = 0x0, installer error = True, error = 0x80070005, disabled until
reboot = Yes, reboot required = No
2006-12-30 16:11:08 3732 eb4 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed
2006-12-30 16:11:08 3732 eb4 Handler :::::::::
2006-12-30 16:11:08 3732 eb4 Handler :: END :: Handler: Windows Patch
Install
2006-12-30 16:11:08 3732 eb4 Handler :::::::::::::
2006-12-30 16:11:08 1220 5a4 AU >>## RESUMED ## AU: Installing update
[UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}]
2006-12-30 16:11:08 1220 5a4 AU # WARNING: Install failed, error =
0x80070005
2006-12-30 16:11:08 1220 658 Agent *********
2006-12-30 16:11:08 1220 658 Agent ** END ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-12-30 16:11:08 1220 658 Agent *************
2006-12-30 16:11:08 1220 5a4 AU # Install call complete for all calls,
reboot required = Yes
2006-12-30 16:11:08 1220 5a4 AU #########
2006-12-30 16:11:08 1220 5a4 AU ## END ## AU: Installing updates [CallId
= {09C7C2AD-A1C6-425F-9E29-C505F914AD6C}]
2006-12-30 16:11:08 1220 5a4 AU #############
2006-12-30 16:11:13 1220 658 Report REPORT EVENT:
{084C6437-B5B6-4995-85AC-23C482E8D7C5} 2006-12-30 16:11:08+0100 1 182 101
{B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103 80070005 AutomaticUpdates Failure
Content Install Installation Failure: Windows failed to install the
following update with error 0x80070005: Microsoft Windows Installer 3.1.
2006-12-30 16:11:13 1220 658 Report REPORT EVENT:
{B008B2D6-8626-4FFE-AEE5-EA48B75832C0} 2006-12-30 16:11:08+0100 1 193 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Restart Required: To complete the installation of the following
updates, the computer must be restarted. Until this computer has been
restarted, Windows cannot search for or download new updates: - Microsoft
Windows Installer 3.1

There is also a KB893808v2.log file, with some errors in it:
24.890: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\msisip.dll was
no-delay replaced; reboot is required.
24.890: IsRebootRequiredForFileQueue:
c:\windows\system32\dllcache\msisip.dll was no-delay replaced; reboot is
required.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\msimsg.dll was
no-delay replaced; reboot is required.
24.890: IsRebootRequiredForFileQueue:
c:\windows\system32\dllcache\msimsg.dll was no-delay replaced; reboot is
required.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\msihnd.dll was
no-delay replaced; reboot is required.
24.890: IsRebootRequiredForFileQueue:
c:\windows\system32\dllcache\msihnd.dll was no-delay replaced; reboot is
required.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\msiexec.exe was
no-delay replaced; reboot is required.
24.890: IsRebootRequiredForFileQueue:
c:\windows\system32\dllcache\msiexec.exe was no-delay replaced; reboot is
required.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\msi.dll was
no-delay replaced; reboot is required.
24.890: IsRebootRequiredForFileQueue: c:\windows\system32\dllcache\msi.dll
was no-delay replaced; reboot is required.
24.890: DoInstallation: A reboot is required to complete the installation of
one or more files.
24.890: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed with
error 0x2
24.890: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed with
error 0x2
24.890: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to
do.
24.906: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart =
0
0.234:
================================================== ==============================
0.250: 2006/12/30 15:37:06.671 (local)
0.250:
C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update.exe
(version 6.1.22.4)
0.265: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.296: Hotfix started with following command line: /norestart /quiet -er
/ParentInfo:1a0cbc1495385b48b961bbcfc21ec128
1.921: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
1.921: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
1.921: DoInstallation: CleanPFR failed: 0x2
1.953: SetProductTypes: InfProductBuildType=BuildType.IC
1.968: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.000: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\ad9c4c2a7 79933f83b51a49a2c88838d\update\update_wxp.inf
failed
2.000: CreateUninstall = 1,Directory =
C:\WINDOWS\$MSI31Uninstall_KB893803v2$
2.000: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
2.000: BuildCabinetManifest: update.url absent
2.000: Starting AnalyzeComponents
2.000: AnalyzePhaseZero used 0 ticks
2.000: No c:\windows\INF\updtblk.inf file.
2.000: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.000: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
8.921: Third Party Provider = Intel for
PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_D3\3&115 83659&0&F0
9.140: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2580&SUBSYS_00000000&REV_0E\3&115 83659&0&00
9.312: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2581&SUBSYS_00000000&REV_0E\3&115 83659&0&08
9.625: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2640&SUBSYS_00000000&REV_03\3&115 83659&0&F8
9.984: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2651&SUBSYS_2A0A103C&REV_03\3&115 83659&0&FA
10.359: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2658&SUBSYS_2A0A103C&REV_03\3&115 83659&0&E8
10.515: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2659&SUBSYS_2A0A103C&REV_03\3&115 83659&0&E9
10.671: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265A&SUBSYS_2A0A103C&REV_03\3&115 83659&0&EA
10.812: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265B&SUBSYS_2A0A103C&REV_03\3&115 83659&0&EB
11.031: Third Party Provider = Intel for
PCI\VEN_8086&DEV_265C&SUBSYS_2A0A103C&REV_03\3&115 83659&0&EF
11.265: Third Party Provider = Intel for
PCI\VEN_8086&DEV_2660&SUBSYS_00000000&REV_03\3&115 83659&0&E0
11.531: Third Party Provider = Intel for
PCI\VEN_8086&DEV_266A&SUBSYS_2A0A103C&REV_03\3&115 83659&0&FB
11.718: Third Party Provider = Intel for
PCI\VEN_8086&DEV_266F&SUBSYS_2A0A103C&REV_03\3&115 83659&0&F9
11.937: SetupVerifyInfFile failed with error 0x490 for oem28.inf of device
ROOT\ACRONISDEVICES\0001
15.453: SetupVerifyInfFile failed with error 0x490 for
c:\windows\inf\artec48.inf of device USB\VID_05D8&PID_4003\5&17AF0DAD&0&1
15.625: SetupVerifyInfFile failed with error 0x490 for
c:\windows\inf\artec48.inf of device USB\VID_05D8&PID_4003\5&2124D27&0&2
16.140: OEM file scan used 14140 ticks

Can anyone help? I hope I have attached enough information....

Many thanks,
Paul

Suggestions: manually download the latest WI and install it.

Windows Installer 3.1 Redistributable (v2)
http://www.microsoft.com/downloads/d...DisplayLang=en

If successful, reboot and try WU again.

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Paul Moore" <> wrote in message
newscwlh.264490$...
| Hello,
|
| I've just installed IE7 on my machine. When XP now automatically updates
| itself, it attempts to install the Windows Installer 3.1, which fails with
| the message:
| "Updates were unable to be successfully installed
| The following updates were not installed
| Microsoft Windows Installer 3.1".
|
|

Thanks TaurArian for the reply.
I just tried it, and I get a popup window, with "KB89380v2 Setup Error" in
the title bar, and with the message
"Access is denied".

When I click on the "OK" button, the following message is displayed
"KB893803v2 installation did not complete.
Select OK to undo the changes that have been made"

Can you help?
Paul

"TaurArian [MS-MVP]" <> wrote in message
news:...
> Suggestions: manually download the latest WI and install it.
>
> Windows Installer 3.1 Redistributable (v2)
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> If successful, reboot and try WU again.
>

Are you logged in as Administrator?

Try installing with your Anti Virus and Anti Spyware software programs turned off.


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Paul Moore" <> wrote in message
news:QxDlh.265120$...
| Thanks TaurArian for the reply.
| I just tried it, and I get a popup window, with "KB89380v2 Setup Error" in
| the title bar, and with the message
| "Access is denied".
|
| When I click on the "OK" button, the following message is displayed
| "KB893803v2 installation did not complete.
| Select OK to undo the changes that have been made"
|
| Can you help?
| Paul
|
| "TaurArian [MS-MVP]" <> wrote in message
| news:...
| > Suggestions: manually download the latest WI and install it.
| >
| > Windows Installer 3.1 Redistributable (v2)
| >
http://www.microsoft.com/downloads/d...DisplayLang=en
| >
| > If successful, reboot and try WU again.
| >
|
|

Yes, I am the administrator on the machine.
I switched off my GriSoft anti-virus. I don't have any separate anti-spyware
software installed.
Still the same, I can't install the new installer.

Thanks again,
Paul

"TaurArian [MS-MVP]" <> wrote in message
news:...
> Are you logged in as Administrator?
>
> Try installing with your Anti Virus and Anti Spyware software programs
> turned off.
>
>
> --
>
> ==================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ==================================
> http://www.dts-l.org/goodpost.htm
> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> Get Safe online: http://www.getsafeonline.org/
> (Links to web pages and MSKB Articles are posted for the purposes of
> keeping the
> information current)
>
>
> "Paul Moore" <> wrote in message
> news:QxDlh.265120$...
> | Thanks TaurArian for the reply.
> | I just tried it, and I get a popup window, with "KB89380v2 Setup Error"
> in
> | the title bar, and with the message
> | "Access is denied".
> |
> | When I click on the "OK" button, the following message is displayed
> | "KB893803v2 installation did not complete.
> | Select OK to undo the changes that have been made"
> |
> | Can you help?
> | Paul
> |
> | "TaurArian [MS-MVP]" <> wrote in message
> | news:...
> | > Suggestions: manually download the latest WI and install it.
> | >
> | > Windows Installer 3.1 Redistributable (v2)
> | >
> http://www.microsoft.com/downloads/d...DisplayLang=en
> | >
> | > If successful, reboot and try WU again.
> | >
> |
> |
>
>

Hi there,

You can try this worked for me:

At the command prompt, type the following commands, pressing ENTER after
each line:



net stop cryptsvc

ren %systemroot%\System32\Catroot2 oldcatroot2

net start cryptsvc

exit





NB: Make sure the filenames are *both* entered as *catroot2, not catroot;
ie, don't forget the "2" at the end of catroot.



At the command prompt:



cd \windows\system32

ren msi.dll msi.old

ren msihnd.dll msihnd.old

ren msiexec.exe msiexec.old

exit



Restart the computer.

On the desktop, double-click WindowsInstaller-KB893803-x86.exe.

Follow the prompts to complete the installation.

Restart the computer.

Double-click the desktop installer file and see if that solves your problem



Best Regards,

Michel Denie


"Paul Moore" <> wrote in message
newsQ%lh.267068$...
> Yes, I am the administrator on the machine.
> I switched off my GriSoft anti-virus. I don't have any separate
> anti-spyware software installed.
> Still the same, I can't install the new installer.
>
> Thanks again,
> Paul
>
> "TaurArian [MS-MVP]" <> wrote in message
> news:...
>> Are you logged in as Administrator?
>>
>> Try installing with your Anti Virus and Anti Spyware software programs
>> turned off.
>>
>>
>> --
>>
>> ==================================
>> TaurArian [MS-MVP] 2005-2007 - Australia
>> ==================================
>> http://www.dts-l.org/goodpost.htm
>> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>> Get Safe online: http://www.getsafeonline.org/
>> (Links to web pages and MSKB Articles are posted for the purposes of
>> keeping the
>> information current)
>>
>>
>> "Paul Moore" <> wrote in message
>> news:QxDlh.265120$...
>> | Thanks TaurArian for the reply.
>> | I just tried it, and I get a popup window, with "KB89380v2 Setup Error"
>> in
>> | the title bar, and with the message
>> | "Access is denied".
>> |
>> | When I click on the "OK" button, the following message is displayed
>> | "KB893803v2 installation did not complete.
>> | Select OK to undo the changes that have been made"
>> |
>> | Can you help?
>> | Paul
>> |
>> | "TaurArian [MS-MVP]" <> wrote in message
>> | news:...
>> | > Suggestions: manually download the latest WI and install it.
>> | >
>> | > Windows Installer 3.1 Redistributable (v2)
>> | >
>> http://www.microsoft.com/downloads/d...DisplayLang=en
>> | >
>> | > If successful, reboot and try WU again.
>> | >
>> |
>> |
>>
>>
>
>

Thanks for the reply, realcestmoi.

Tried that, still get messages
"Access denied"
"KB89380v2 installation did not complete. Select OK to undo changes"

THanks Paul
"realcestmoi" <> wrote in message
news:...
> Hi there,
>
> You can try this worked for me:
>
> At the command prompt, type the following commands, pressing ENTER after
> each line:
>
>
>
> net stop cryptsvc
>
> ren %systemroot%\System32\Catroot2 oldcatroot2
>
> net start cryptsvc
>
> exit
>
>
>
>
>
> NB: Make sure the filenames are *both* entered as *catroot2, not catroot;
> ie, don't forget the "2" at the end of catroot.
>
>
>
> At the command prompt:
>
>
>
> cd \windows\system32
>
> ren msi.dll msi.old
>
> ren msihnd.dll msihnd.old
>
> ren msiexec.exe msiexec.old
>
> exit
>
>
>
> Restart the computer.
>
> On the desktop, double-click WindowsInstaller-KB893803-x86.exe.
>
> Follow the prompts to complete the installation.
>
> Restart the computer.
>
> Double-click the desktop installer file and see if that solves your
> problem
>
>
>
> Best Regards,
>
> Michel Denie
>
>
> "Paul Moore" <> wrote in message
> newsQ%lh.267068$...
>> Yes, I am the administrator on the machine.
>> I switched off my GriSoft anti-virus. I don't have any separate
>> anti-spyware software installed.
>> Still the same, I can't install the new installer.
>>
>> Thanks again,
>> Paul
>>
>> "TaurArian [MS-MVP]" <> wrote in message
>> news:...
>>> Are you logged in as Administrator?
>>>
>>> Try installing with your Anti Virus and Anti Spyware software programs
>>> turned off.
>>>
>>>
>>> --
>>>
>>> ==================================
>>> TaurArian [MS-MVP] 2005-2007 - Australia
>>> ==================================
>>> http://www.dts-l.org/goodpost.htm
>>> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>>> Get Safe online: http://www.getsafeonline.org/
>>> (Links to web pages and MSKB Articles are posted for the purposes of
>>> keeping the
>>> information current)
>>>
>>>
>>> "Paul Moore" <> wrote in message
>>> news:QxDlh.265120$...
>>> | Thanks TaurArian for the reply.
>>> | I just tried it, and I get a popup window, with "KB89380v2 Setup
>>> Error" in
>>> | the title bar, and with the message
>>> | "Access is denied".
>>> |
>>> | When I click on the "OK" button, the following message is displayed
>>> | "KB893803v2 installation did not complete.
>>> | Select OK to undo the changes that have been made"
>>> |
>>> | Can you help?
>>> | Paul
>>> |
>>> | "TaurArian [MS-MVP]" <> wrote in message
>>> | news:...
>>> | > Suggestions: manually download the latest WI and install it.
>>> | >
>>> | > Windows Installer 3.1 Redistributable (v2)
>>> | >
>>> http://www.microsoft.com/downloads/d...DisplayLang=en
>>> | >
>>> | > If successful, reboot and try WU again.
>>> | >
>>> |
>>> |
>>>
>>>
>>
>>
>
>