How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527
2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to
http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Sonia1027 wrote:
> Hi,
> I have a HP laptop with legal copy of Windows Vista Ultima which was set
> to
> download Windows updates automatically which it has done without problem
> for
> the past year, but starting a couple of months ago has been unable to
> install the updates after startup. Get no error code, only message is that
> the "Updates were unable to install. Reverting changes" or something like
> that, then computer restarts again, and get the Windows updates available,
> which after I ignore for a few hours would automatically download and try
> to
> restart computer and when I allowed the computer to restart, it would try
> to
> install the updates, but same thing happens again, over and over, no
> matter
> how many times it tries to install the updates. After more than a month of
> this, I got tired of getting the Windows updates available message and
> updates downloading automatically and the computer restarting with failed
> installation of updates, so I turned off automatic updates. But I have
> tried
> to install the Windows updates manually, but the same thing happens.
> Windows
> updates download and when the computer is restarted, it shows updates
> being
> installed, but after a couple of minutes it says updates were unable to
> install, reverting changes and computer restarts again with no updates. I
> have tried installing updates with the antivirus and firewall and all
> other
> programs, except internet, turned off, but still doesn't work.
> Has anyone been able to install the new Windows updates for Vista? Has
> anyone have the same problem and been able to solve it?
> Thanks to anyone that can help.
> Sonia