Updates download OK but then, just gets stuck (no error msgs)

My friend has a problem with Windows Update. He has WinXP Home. He just go
over problems with some trojans and viruses which were recently cleaned up,
but I'm not sure this has to do with that. Windows Updates in the past have
worked.

What happens is that the download of the updates works fine - progress bar
tracks the download as it comes over till the download is complete. Then it
says that it is completing the installation and be patient but NOTHING
happens. The lower progress bar never even starts up. Eventually you have to
close the download/install dialog. The Browser itself is usually hung at
this point.

I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
seems to make no difference which updates we're updating - the results are
the same. Here's the Windows Update log showing the lines that pertain to
the last try we made (we never get any explicit error alerts or logs - just
gets 'stuck'):

2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
Download started
2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
destination root folder is: C:\WUTemp
2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
http://download.windowsupdate.com/ms...c482760a68.exe
2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\Wind owsMedia9-KB837272-ENU.exe
2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
details: Download finished
2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
Install started
2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
Install completed startup


any help greatly appreciated,
-dg

> See iuhist.xml for details

Open the iuhist.xml file located in Program Files\Windows Update\V4
folder.( You may have to enable " Show hidden files and folders "
from Folder Options, View in the Control Panel ). The latest entries
are at the top of the page. Look for an entry such as this :

<installStatus value="FAILED" needsReboot="0"
errorCode="-1073741819" />

It will be at the end of the first entry. NOTE: this is an example
and may not be the exact error code in his .xml file.

Please post back with the error code or the entire entry for the
failed installation.


MowGreen [MVP]
*-343-* Never Forgotten


dan glenn wrote:

> My friend has a problem with Windows Update. He has WinXP Home. He just go
> over problems with some trojans and viruses which were recently cleaned up,
> but I'm not sure this has to do with that. Windows Updates in the past have
> worked.
>
> What happens is that the download of the updates works fine - progress bar
> tracks the download as it comes over till the download is complete. Then it
> says that it is completing the installation and be patient but NOTHING
> happens. The lower progress bar never even starts up. Eventually you have to
> close the download/install dialog. The Browser itself is usually hung at
> this point.
>
> I've reinstalled the IE Browser (ver 6 sp1) and that made no difference. It
> seems to make no difference which updates we're updating - the results are
> the same. Here's the Windows Update log showing the lines that pertain to
> the last try we made (we never get any explicit error alerts or logs - just
> gets 'stuck'):
>
> 2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying software
> update catalog from https://v4.windowsupdate.microsoft.com/getmanifest.asp
> 2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
> Download started
> 2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
> destination root folder is: C:\WUTemp
> 2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
> http://download.windowsupdate.com/ms...c482760a68.exe
> 2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
> C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\Wind owsMedia9-KB837272-ENU.exe
> 2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml for
> details: Download finished
> 2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
> Install started
> 2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
> Install completed startup
>
>
> any help greatly appreciated,
> -dg
>
>

Thanks, MowGreen. I've emailed my friend and he will get back to me within a
day. I'll post what he found then.
-dg

"MowGreen [MVP]" <> wrote in message
news:%...
> > See iuhist.xml for details
>
> Open the iuhist.xml file located in Program Files\Windows Update\V4
> folder.( You may have to enable " Show hidden files and folders "
> from Folder Options, View in the Control Panel ). The latest entries
> are at the top of the page. Look for an entry such as this :
>
> <installStatus value="FAILED" needsReboot="0"
> errorCode="-1073741819" />
>
> It will be at the end of the first entry. NOTE: this is an example
> and may not be the exact error code in his .xml file.
>
> Please post back with the error code or the entire entry for the
> failed installation.
>
>
> MowGreen [MVP]
> *-343-* Never Forgotten
>
>
> dan glenn wrote:
>
> > My friend has a problem with Windows Update. He has WinXP Home. He just
go
> > over problems with some trojans and viruses which were recently cleaned
up,
> > but I'm not sure this has to do with that. Windows Updates in the past
have
> > worked.
> >
> > What happens is that the download of the updates works fine - progress
bar
> > tracks the download as it comes over till the download is complete. Then
it
> > says that it is completing the installation and be patient but NOTHING
> > happens. The lower progress bar never even starts up. Eventually you
have to
> > close the download/install dialog. The Browser itself is usually hung at
> > this point.
> >
> > I've reinstalled the IE Browser (ver 6 sp1) and that made no difference.
It
> > seems to make no difference which updates we're updating - the results
are
> > the same. Here's the Windows Update log showing the lines that pertain
to
> > the last try we made (we never get any explicit error alerts or logs -
just
> > gets 'stuck'):
> >
> > 2004-05-26 18:52:31 01:52:31 Success IUENGINE Querying
software
> > update catalog from
https://v4.windowsupdate.microsoft.com/getmanifest.asp
> > 2004-05-26 18:52:32 01:52:32 Success IUENGINE Asynchronous
> > Download started
> > 2004-05-26 18:52:32 01:52:32 Success IUENGINE Download
> > destination root folder is: C:\WUTemp
> > 2004-05-26 18:53:25 01:53:25 Success IUENGINE Downloaded file
> >
http://download.windowsupdate.com/ms...c482760a68.exe
> > 2004-05-26 18:53:25 01:53:25 Success IUENGINE Local path
> >
C:\WUTemp\com_microsoft.837272_WMP9_Hotfix_NT\Wind owsMedia9-KB837272-ENU.exe
> > 2004-05-26 18:53:25 01:53:25 Success IUENGINE See iuhist.xml
for
> > details: Download finished
> > 2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
> > Install started
> > 2004-05-26 18:53:25 01:53:25 Success IUENGINE Asynchronous
> > Install completed startup
> >
> >
> > any help greatly appreciated,
> > -dg