updates fail to download

Hello,
When I go to update my software using the microsoft update center I am
flaged as having 21 updates I need to download. I go to download them and
they all keep coming up as:
downloading XXXXXXX (update 1 of 21)...failed!
downloading XXXXXXX (update 2 of 21)...failed!

I am running a validated OEM installed copy of windows XP SP2.
Any help is greatly appreciated

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

chris1256 wrote:
> Hello,
> When I go to update my software using the microsoft update center I am
> flaged as having 21 updates I need to download. I go to download them
> and
> they all keep coming up as:
> downloading XXXXXXX (update 1 of 21)...failed!
> downloading XXXXXXX (update 2 of 21)...failed!
>
> I am running a validated OEM installed copy of windows XP SP2.
> Any help is greatly appreciated

I did some searching and found the error code and reason. Here is an exerpt
from my log file.

2007-08-28 10:29:55:687 840 ac DnldMgr Generating download request for
update {54282854-5826-41FC-991B-B0B2DE25236B}.103
2007-08-28 10:29:55:687 840 ac DnldMgr Asking handler to generate
non-range requests.
2007-08-28 10:29:55:703 840 ac Handler Windows Patch download for UpdateId
= {54282854-5826-41FC-991B-B0B2DE25236B}: selected action is download
full-file.
2007-08-28 10:29:55:703 840 ac DnldMgr *********** DnldMgr: New download
job [UpdateId = {54282854-5826-41FC-991B-B0B2DE25236B}.103] ***********
2007-08-28 10:29:56:578 840 ac DnldMgr * BITS job initialized, JobId =
{EBF23872-2A85-4DF6-9DD8-68E3DBECCC86}
2007-08-28 10:29:56:671 840 ac DnldMgr * Downloading from
http://www.download.windowsupdate.co...0e4ab2322a.exe
to
C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe (full file).
2007-08-28 10:29:57:750 840 ac DnldMgr WARNING: BITS job
{EBF23872-2A85-4DF6-9DD8-68E3DBECCC86} failed, updateId =
{54282854-5826-41FC-991B-B0B2DE25236B}.103, hr = 0x80200011, BG_ERROR_CONTEXT
= 5
2007-08-28 10:29:57:750 840 ac DnldMgr Progress failure bytes total = 0,
bytes transferred = 0
2007-08-28 10:29:57:750 840 ac DnldMgr Failed job file: URL =
http://www.download.windowsupdate.co...0e4ab2322a.exe,
local path =
C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe
2007-08-28 10:29:58:250 840 ac DnldMgr WARNING: Download job failed
because of insufficient range support.
2007-08-28 10:29:58:250 840 ac DnldMgr Error 0x80200011 occurred while
downloading update; notifying dependent calls.
2007-08-28 10:29:58:265 840 ba0 Report REPORT EVENT:
{29CAD4FB-EF52-4D79-816A-F78688716479} 2007-08-28
10:29:54:187-0400 1 161 101 {EF09CBCB-4690-4A79-BBE5-AB51A270C3BC} 100 80200011 MicrosoftUpdate Failure Content Download Error: Download failed.
2007-08-28 10:29:58:281 2496 418 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-08-28 10:29:58:281 2496 418 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 21, unaccounted = 0)
2007-08-28 10:29:58:281 2496 418 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-08-28 10:29:58:281 2496 418 COMAPI ---------
2007-08-28 10:29:58:281 2496 418 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2007-08-28 10:29:58:281 2496 418 COMAPI -------------
2007-08-28 10:30:03:265 840 ba0 Report REPORT EVENT:
{B67B4D3D-0B07-4FDF-94C3-0A4044DB6428} 2007-08-28
10:29:58:265-0400 1 161 101 {BBD4E93A-59E6-4756-BF81-F8CEF5DBE734} 103 80200011 MicrosoftUpdate Failure Content Download Error: Download failed.

It looks like its something to do with the "insufficient range support" and
error code 0x80200011.

BITS Error Codes & WSUS Server Error codes
0x80200011
-2145386479
BG_E_MISSING_FILE_SIZE
The proxy doesn't support HTTP 1.1 correctly. Or the URL is a dynamic URL.
BITS supports only static URLs

Windows Update Error Codes
0x80200011
-2145386479 BG_E_MISSING_FILE_SIZE When BITS sends a HEAD request and
server/proxy doesn’t return Content-Length header in the response, BITS puts
the job in ERROR state with BG_E_MISSING_FILE_SIZE. BITS 1.5 puts the job in
ERROR state with BG_E_INVALID_SERVER_RESPONSE error. Apache 2.0 proxy server
is known to exhibit this behavior.
--

"chris1256" wrote:

> I did some searching and found the error code and reason. Here is an exerpt
> from my log file.
>
> 2007-08-28 10:29:55:687 840 ac DnldMgr Generating download request for
> update {54282854-5826-41FC-991B-B0B2DE25236B}.103
> 2007-08-28 10:29:55:687 840 ac DnldMgr Asking handler to generate
> non-range requests.
> 2007-08-28 10:29:55:703 840 ac Handler Windows Patch download for UpdateId
> = {54282854-5826-41FC-991B-B0B2DE25236B}: selected action is download
> full-file.
> 2007-08-28 10:29:55:703 840 ac DnldMgr *********** DnldMgr: New download
> job [UpdateId = {54282854-5826-41FC-991B-B0B2DE25236B}.103] ***********
> 2007-08-28 10:29:56:578 840 ac DnldMgr * BITS job initialized, JobId =
> {EBF23872-2A85-4DF6-9DD8-68E3DBECCC86}
> 2007-08-28 10:29:56:671 840 ac DnldMgr * Downloading from
> http://www.download.windowsupdate.co...0e4ab2322a.exe
> to
> C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe (full file).
> 2007-08-28 10:29:57:750 840 ac DnldMgr WARNING: BITS job
> {EBF23872-2A85-4DF6-9DD8-68E3DBECCC86} failed, updateId =
> {54282854-5826-41FC-991B-B0B2DE25236B}.103, hr = 0x80200011, BG_ERROR_CONTEXT
> = 5
> 2007-08-28 10:29:57:750 840 ac DnldMgr Progress failure bytes total = 0,
> bytes transferred = 0
> 2007-08-28 10:29:57:750 840 ac DnldMgr Failed job file: URL =
> http://www.download.windowsupdate.co...0e4ab2322a.exe,
> local path =
> C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe
> 2007-08-28 10:29:58:250 840 ac DnldMgr WARNING: Download job failed
> because of insufficient range support.
> 2007-08-28 10:29:58:250 840 ac DnldMgr Error 0x80200011 occurred while
> downloading update; notifying dependent calls.
> 2007-08-28 10:29:58:265 840 ba0 Report REPORT EVENT:
> {29CAD4FB-EF52-4D79-816A-F78688716479} 2007-08-28
> 10:29:54:187-0400 1 161 101 {EF09CBCB-4690-4A79-BBE5-AB51A270C3BC} 100 80200011 MicrosoftUpdate Failure Content Download Error: Download failed.
> 2007-08-28 10:29:58:281 2496 418 COMAPI >>-- RESUMED -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2007-08-28 10:29:58:281 2496 418 COMAPI - Download call complete
> (succeeded = 0, succeeded with errors = 0, failed = 21, unaccounted = 0)
> 2007-08-28 10:29:58:281 2496 418 COMAPI - WARNING: Exit code = 0x00000000;
> Call error code = 0x80240022
> 2007-08-28 10:29:58:281 2496 418 COMAPI ---------
> 2007-08-28 10:29:58:281 2496 418 COMAPI -- END -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2007-08-28 10:29:58:281 2496 418 COMAPI -------------
> 2007-08-28 10:30:03:265 840 ba0 Report REPORT EVENT:
> {B67B4D3D-0B07-4FDF-94C3-0A4044DB6428} 2007-08-28
> 10:29:58:265-0400 1 161 101 {BBD4E93A-59E6-4756-BF81-F8CEF5DBE734} 103 80200011 MicrosoftUpdate Failure Content Download Error: Download failed.
>
> It looks like its something to do with the "insufficient range support" and
> error code 0x80200011.

Review this recent thread:
http://groups.google.com/group/micro...77d80b9032c779

I'd recommend that you start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


chris1256 wrote:
> I did some searching and found the error code and reason. Here is an
> exerpt
> from my log file.
>
> 2007-08-28 10:29:55:687 840 ac DnldMgr Generating download request for
> update {54282854-5826-41FC-991B-B0B2DE25236B}.103
> 2007-08-28 10:29:55:687 840 ac DnldMgr Asking handler to generate
> non-range requests.
> 2007-08-28 10:29:55:703 840 ac Handler Windows Patch download for UpdateId
> = {54282854-5826-41FC-991B-B0B2DE25236B}: selected action is download
> full-file.
> 2007-08-28 10:29:55:703 840 ac DnldMgr *********** DnldMgr: New download
> job [UpdateId = {54282854-5826-41FC-991B-B0B2DE25236B}.103] ***********
> 2007-08-28 10:29:56:578 840 ac DnldMgr * BITS job initialized, JobId =
> {EBF23872-2A85-4DF6-9DD8-68E3DBECCC86}
> 2007-08-28 10:29:56:671 840 ac DnldMgr * Downloading from
> http://www.download.windowsupdate.co...0e4ab2322a.exe
> to
> C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe
> (full file). 2007-08-28 10:29:57:750 840 ac DnldMgr WARNING: BITS job
> {EBF23872-2A85-4DF6-9DD8-68E3DBECCC86} failed, updateId =
> {54282854-5826-41FC-991B-B0B2DE25236B}.103, hr = 0x80200011,
> BG_ERROR_CONTEXT = 5
> 2007-08-28 10:29:57:750 840 ac DnldMgr Progress failure bytes total = 0,
> bytes transferred = 0
> 2007-08-28 10:29:57:750 840 ac DnldMgr Failed job file: URL =
> http://www.download.windowsupdate.co...0e4ab2322a.exe,
> local path =
> C:\WINDOWS\SoftwareDistribution\Download\dc6733dab 87a46fa9320681df7d8d3c5\IE7-WindowsXP-KB938127-x86-ENU.exe
> 2007-08-28 10:29:58:250 840 ac DnldMgr WARNING: Download job failed
> because of insufficient range support.
> 2007-08-28 10:29:58:250 840 ac DnldMgr Error 0x80200011 occurred while
> downloading update; notifying dependent calls.
<snip>
> It looks like its something to do with the "insufficient range support"
> and
> error code 0x80200011.