Hi thanks for getting back to me - for some reason I didn't get an email
saying you had replied - that's why I took so long to get back to this. The
problem is still there - these two updates just won't install...oh and I
thought it would make sense to post the same problem in the same thread so
others wouldn't have to go looking for your response to my solution
also...sorry about that.
I have Windows 7 Professional Version 6.1 (Build 7600) 64-bit. I am also
running MS Office Ultimate 2007 and the information on MS Outlook is version
"(12.0.6514.5000) SP2 MSO (12.0.6514.1000)".
I did have Trend Micro 2009 - but I completely uninstalled it before loading
MS Security Essentials. However, the subscription to Trend Micro only just
ran out last month (April 2010-I got an email from them saying so). My MS
Security Essentials is completely up to date and was originally loaded on
10/3/2010, I have version 1.0.1961.0 currently installed.
I have checked my PC for any traces of the old AV and none exist. I have
paid a PC person to do that also - and he can't fix it either - appreciate
any help you can render please as this is now getting really frustrating.
Thanks JT
"PA Bear [MS MVP]" wrote:
> [And the other shoe drops...]
>
> Since you hijacked someone else's thread, I must ask you to state your full
> Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit
> SP2; Win7; Win7 64-bit).
>
> When (approx. date) did you install Microsoft Security Essentials (MSE) and
> was the computer fully-patched at Windows Update at the time?
>
> What anti-virus application was installed before you installed MSE, was your
> subscription still current, and did you uninstall it before you installed
> MSE?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> Related discussions include
> http://www.google.com/search?hl=en&s...l=&oq=&gs_rfai
>
>
> Joseph Trimboli wrote:
> > By the way, I am running Microsoft Security Essentials as the Anti-virus
> > program and I disabled it when trying to install both these updates
> > manually
> > - but it still doesn't work.
> >
> > "Joseph Trimboli" wrote:
> >
> >> I have my Office 2007 CD in the drive, have downloaded full versions of
> >> both the updates, quit all active applications before attempting to
> >> install these updates - but they still don't install.
> >>
> >> No error message number is created - I have an ASUS M60J laptop running
> >> Windows 7 Professional - what else can we try please?
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Tip: Insert your Office 2007 CD into the appropriate drive bay before
> >>> the
> >>> next installation attempt.
> >>>
> >>> Tip: If no joy, see if you can download the "fullfile" version of the
> >>> update(s) via http://www.microsoft.com/downloads/ or
> >>> http://catalog.update.microsoft.com/ and then install it/them manually.
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>
> >>>
> >>> Edward W. Thompson wrote:
> >>>> I am running Windows 7 and find the two recent updates at the subject
> >>>> will not load. I have tried loading the updates both in 'normal' and
> >>>> 'safe' mode
> >>>> and have run the MS Update 'Fix It' (re registers the various dlls
> >>>> required)
> >>>> all without success. Has anyone else had the same problem and has a
> >>>> solution?
> >>>>
> >>>> Incidentally, when loading the updates they fail with a message to the
> >>>> effect the updates are not working, no error code. I have looked at
> >>>> the
> >>>> Windows error code log but there is no code there either.
> >>>
> >>> .
>
> .
>
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