Updates in Office 2003 and outlook 2003 will not install

Running XP Home SP2
I have Automatic Updates set to download and install but it seems I still
find the yellow shield in the systray and have to click install.
Occasionally, I get a shield on the turn off button to install on turn off.
Never saw that until a week ago.

The big problem is two updates that have downloaded: KB920907 Outlook 2003
Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
install and the installation fails. The message is Updates were unable to be
installed sucessfully. Also have the icon on the turn off button. I turn the
machine off and get the warning not to unplug it as two updates are being
installed but they never get installed

Is there a way to delete the downloaded (but not installed) update then
download and install?

Thanks in advance

Harmon

I am having the same problem with the same updates on the same day!
I have put in a request for help.
Have any of your drive letter assignments changed recently? My failure
messege refers to a missing "Drive F:". A cdrom I no longer have.

"Harmon Koeltz" wrote:

> Running XP Home SP2
> I have Automatic Updates set to download and install but it seems I still
> find the yellow shield in the systray and have to click install.
> Occasionally, I get a shield on the turn off button to install on turn off.
> Never saw that until a week ago.
>
> The big problem is two updates that have downloaded: KB920907 Outlook 2003
> Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> install and the installation fails. The message is Updates were unable to be
> installed sucessfully. Also have the icon on the turn off button. I turn the
> machine off and get the warning not to unplug it as two updates are being
> installed but they never get installed
>
> Is there a way to delete the downloaded (but not installed) update then
> download and install?
>
> Thanks in advance
>
> Harmon
>
>
>
>

No drive changes for me. I'll keep plugging away. Maybe one of us will get
it fixed and can post back

Harmon
"yurmother" <> wrote in message
news:781F9BDB-6016-4C28-9B85-...
>I am having the same problem with the same updates on the same day!
> I have put in a request for help.
> Have any of your drive letter assignments changed recently? My failure
> messege refers to a missing "Drive F:". A cdrom I no longer have.
>
> "Harmon Koeltz" wrote:
>
>> Running XP Home SP2
>> I have Automatic Updates set to download and install but it seems I still
>> find the yellow shield in the systray and have to click install.
>> Occasionally, I get a shield on the turn off button to install on turn
>> off.
>> Never saw that until a week ago.
>>
>> The big problem is two updates that have downloaded: KB920907 Outlook
>> 2003
>> Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
>> install and the installation fails. The message is Updates were unable to
>> be
>> installed sucessfully. Also have the icon on the turn off button. I turn
>> the
>> machine off and get the warning not to unplug it as two updates are being
>> installed but they never get installed
>>
>> Is there a way to delete the downloaded (but not installed) update then
>> download and install?
>>
>> Thanks in advance
>>
>> Harmon
>>
>>
>>
>>

I'm having the same problem with the same updates. I too have requested help
and will post if matter is resolved.

Debbie

"Harmon Koeltz" wrote:

> Running XP Home SP2
> I have Automatic Updates set to download and install but it seems I still
> find the yellow shield in the systray and have to click install.
> Occasionally, I get a shield on the turn off button to install on turn off.
> Never saw that until a week ago.
>
> The big problem is two updates that have downloaded: KB920907 Outlook 2003
> Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> install and the installation fails. The message is Updates were unable to be
> installed sucessfully. Also have the icon on the turn off button. I turn the
> machine off and get the warning not to unplug it as two updates are being
> installed but they never get installed
>
> Is there a way to delete the downloaded (but not installed) update then
> download and install?
>
> Thanks in advance
>
> Harmon
>
>
>
>

http://forums.microsoft.com/msdn/sho...siteid=1#74164

"Harmon Koeltz" wrote:

> Running XP Home SP2
> I have Automatic Updates set to download and install but it seems I still
> find the yellow shield in the systray and have to click install.
> Occasionally, I get a shield on the turn off button to install on turn off.
> Never saw that until a week ago.
>
> The big problem is two updates that have downloaded: KB920907 Outlook 2003
> Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> install and the installation fails. The message is Updates were unable to be
> installed sucessfully. Also have the icon on the turn off button. I turn the
> machine off and get the warning not to unplug it as two updates are being
> installed but they never get installed
>
> Is there a way to delete the downloaded (but not installed) update then
> download and install?
>
> Thanks in advance
>
> Harmon
>
>
>
>

I have the same problem. Its very annoying that the automatic update keeps
failing and keeps trying to down load the same update.

"ANT Giant" wrote:

> http://forums.microsoft.com/msdn/sho...siteid=1#74164
>
> "Harmon Koeltz" wrote:
>
> > Running XP Home SP2
> > I have Automatic Updates set to download and install but it seems I still
> > find the yellow shield in the systray and have to click install.
> > Occasionally, I get a shield on the turn off button to install on turn off.
> > Never saw that until a week ago.
> >
> > The big problem is two updates that have downloaded: KB920907 Outlook 2003
> > Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> > install and the installation fails. The message is Updates were unable to be
> > installed sucessfully. Also have the icon on the turn off button. I turn the
> > machine off and get the warning not to unplug it as two updates are being
> > installed but they never get installed
> >
> > Is there a way to delete the downloaded (but not installed) update then
> > download and install?
> >
> > Thanks in advance
> >
> > Harmon
> >
> >
> >
> >

Success! On the advice of Microsoft Tech support, I downloaded the updates
manually to my hard drive and installed 1566 first. It required (asked for)
my Office 2003 CD to either add or replace a file (my apologies .....I should
have written down the name of the file that was a problem.)

Once 1566 installed, the other two updates installed without problem.

Here are the Update sites:

Security Update for Office 2003 (KB921566)

http://www.microsoft.com/downloads/d...DisplayLang=en

Update for InfoPath 2003 (KB920103)

http://www.microsoft.com/downloads/d...DisplayLang=en

Update for Outlook 2003 Junk Email Filter (KB920907)

http://www.microsoft.com/downloads/d...DisplayLang=en

Q.E.D.

"Harmon Koeltz" wrote:

> Running XP Home SP2
> I have Automatic Updates set to download and install but it seems I still
> find the yellow shield in the systray and have to click install.
> Occasionally, I get a shield on the turn off button to install on turn off.
> Never saw that until a week ago.
>
> The big problem is two updates that have downloaded: KB920907 Outlook 2003
> Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> install and the installation fails. The message is Updates were unable to be
> installed sucessfully. Also have the icon on the turn off button. I turn the
> machine off and get the warning not to unplug it as two updates are being
> installed but they never get installed
>
> Is there a way to delete the downloaded (but not installed) update then
> download and install?
>
> Thanks in advance
>
> Harmon
>
>
>
>

"howdoyoufixit" wrote:

> I have the same problem. Its very annoying that the automatic update keeps
> failing and keeps trying to down load the same update.
>
> "ANT Giant" wrote:
>
> > http://forums.microsoft.com/msdn/sho...siteid=1#74164
> >
> > "Harmon Koeltz" wrote:
> >
> > > Running XP Home SP2
> > > I have Automatic Updates set to download and install but it seems I still
> > > find the yellow shield in the systray and have to click install.
> > > Occasionally, I get a shield on the turn off button to install on turn off.
> > > Never saw that until a week ago.
> > >
> > > The big problem is two updates that have downloaded: KB920907 Outlook 2003
> > > Junk Mail Filter and KB921566 Security Update for Office 2003. I click to
> > > install and the installation fails. The message is Updates were unable to be
> > > installed sucessfully. Also have the icon on the turn off button. I turn the
> > > machine off and get the warning not to unplug it as two updates are being
> > > installed but they never get installed
> > >
> > > Is there a way to delete the downloaded (but not installed) update then
> > > download and install?
> > >
> > > Thanks in advance
> > >
> > > Harmon
> > >
> > >
> > >
> > >

I eventually solved my problem using a suggestion from the email microsoft
update service center.
"At the same time, I suggest we refer to the following article for more
information:
you cannot install an Office 2003 service pack
http://support.microsoft.com/?id=884298"
and using regedit to add paths "\D:" to professional office and frontpage
source using the instructions contained in that document.

By the way, I first tried installing office again but it didnt fix the
problem in the registry.