Updates Severely Damaged PC

I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
installed via Automatic Updates the latest IE 7 security update and three
other KB??? updates (I am on my work computer). After rebooting from the
updates I have the following problems:
Cannot copy and paste anything in any capacity
Active windows do not show in taskbar
Inactive windows do not show in taskbar
System restore will not even open
Antivirus software (Trend-Micro) will not load
No on-line virus scan will function
Web pages do not display properly
Cannot download bank info into Quicken
Windows Update page is blank
Lost sound card entirely
Cannot rearrange quicklaunch icons
Cannot rearrange desktop icons
Windows Installer no longer functions at all

At first, IE 7 would not even open but reinstalling it solved that problem.

HTM wrote:
> I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded
> and installed via Automatic Updates the latest IE 7 security update
> and three other KB??? updates (I am on my work computer). After
> rebooting from the updates I have the following problems:
> Cannot copy and paste anything in any capacity
> Active windows do not show in taskbar
> Inactive windows do not show in taskbar
> System restore will not even open
> Antivirus software (Trend-Micro) will not load
> No on-line virus scan will function
> Web pages do not display properly
> Cannot download bank info into Quicken
> Windows Update page is blank
> Lost sound card entirely
> Cannot rearrange quicklaunch icons
> Cannot rearrange desktop icons
> Windows Installer no longer functions at all
>
> At first, IE 7 would not even open but reinstalling it solved that
> problem.

Reboot into safe mode and restore your computer to an earlier date AFTER
uininstalling yesterdays updates from Add or Remove Programs control
panel...

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I tried uninstalling them. They will not uninstall. I tried doing a system
resore but when I opened System Restore it said it was shut off for all
drives. I did not turn it off at any point in the past. After rebooting
again, System Restore would not even open.

"Shenan Stanley" wrote:

> HTM wrote:
> > I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded
> > and installed via Automatic Updates the latest IE 7 security update
> > and three other KB??? updates (I am on my work computer). After
> > rebooting from the updates I have the following problems:
> > Cannot copy and paste anything in any capacity
> > Active windows do not show in taskbar
> > Inactive windows do not show in taskbar
> > System restore will not even open
> > Antivirus software (Trend-Micro) will not load
> > No on-line virus scan will function
> > Web pages do not display properly
> > Cannot download bank info into Quicken
> > Windows Update page is blank
> > Lost sound card entirely
> > Cannot rearrange quicklaunch icons
> > Cannot rearrange desktop icons
> > Windows Installer no longer functions at all
> >
> > At first, IE 7 would not even open but reinstalling it solved that
> > problem.
>
> Reboot into safe mode and restore your computer to an earlier date AFTER
> uininstalling yesterdays updates from Add or Remove Programs control
> panel...
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

HTM wrote:
> I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded
> and installed via Automatic Updates the latest IE 7 security update
> and three other KB??? updates (I am on my work computer). After
> rebooting from the updates I have the following problems:
> Cannot copy and paste anything in any capacity
> Active windows do not show in taskbar
> Inactive windows do not show in taskbar
> System restore will not even open
> Antivirus software (Trend-Micro) will not load
> No on-line virus scan will function
> Web pages do not display properly
> Cannot download bank info into Quicken
> Windows Update page is blank
> Lost sound card entirely
> Cannot rearrange quicklaunch icons
> Cannot rearrange desktop icons
> Windows Installer no longer functions at all
>
> At first, IE 7 would not even open but reinstalling it solved that
> problem.

Shenan Stanley wrote:
> Reboot into safe mode and restore your computer to an earlier date
> AFTER uininstalling yesterdays updates from Add or Remove Programs
> control panel...

HTM wrote:
> I tried uninstalling them. They will not uninstall. I tried doing
> a system resore but when I opened System Restore it said it was
> shut off for all drives. I did not turn it off at any point in the
> past. After rebooting again, System Restore would not even open.

"In safe mode"?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see http://support.microsoft.com/security > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx

Submit an online request to obtain a Microsoft hotfix:
http://support.microsoft.com/kb/935195

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

HTM wrote:
> I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
> installed via Automatic Updates the latest IE 7 security update and three
> other KB??? updates (I am on my work computer). After rebooting from the
> updates I have the following problems:
> Cannot copy and paste anything in any capacity
> Active windows do not show in taskbar
> Inactive windows do not show in taskbar
> System restore will not even open
> Antivirus software (Trend-Micro) will not load
> No on-line virus scan will function
> Web pages do not display properly
> Cannot download bank info into Quicken
> Windows Update page is blank
> Lost sound card entirely
> Cannot rearrange quicklaunch icons
> Cannot rearrange desktop icons
> Windows Installer no longer functions at all
>
> At first, IE 7 would not even open but reinstalling it solved that
> problem.

They will not uninstall in safe mode either. In order to get my computer to
boot in safe mode I had to manually change the boot.ini file. There is no
boot.ini tab in msconfig.

Disk Back-up does not work either, not even in safe mode and neither does
sys restore even in safe mode.



"Shenan Stanley" wrote:

> HTM wrote:
> > I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded
> > and installed via Automatic Updates the latest IE 7 security update
> > and three other KB??? updates (I am on my work computer). After
> > rebooting from the updates I have the following problems:
> > Cannot copy and paste anything in any capacity
> > Active windows do not show in taskbar
> > Inactive windows do not show in taskbar
> > System restore will not even open
> > Antivirus software (Trend-Micro) will not load
> > No on-line virus scan will function
> > Web pages do not display properly
> > Cannot download bank info into Quicken
> > Windows Update page is blank
> > Lost sound card entirely
> > Cannot rearrange quicklaunch icons
> > Cannot rearrange desktop icons
> > Windows Installer no longer functions at all
> >
> > At first, IE 7 would not even open but reinstalling it solved that
> > problem.
>
> Shenan Stanley wrote:
> > Reboot into safe mode and restore your computer to an earlier date
> > AFTER uininstalling yesterdays updates from Add or Remove Programs
> > control panel...
>
> HTM wrote:
> > I tried uninstalling them. They will not uninstall. I tried doing
> > a system resore but when I opened System Restore it said it was
> > shut off for all drives. I did not turn it off at any point in the
> > past. After rebooting again, System Restore would not even open.
>
> "In safe mode"?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Thanks PA I will give them a call this weekend. Otherwise, it is reformat
the hard drive.



"PA Bear" wrote:

> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see http://support.microsoft.com/security > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
> Submit an online request to obtain a Microsoft hotfix:
> http://support.microsoft.com/kb/935195
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> HTM wrote:
> > I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
> > installed via Automatic Updates the latest IE 7 security update and three
> > other KB??? updates (I am on my work computer). After rebooting from the
> > updates I have the following problems:
> > Cannot copy and paste anything in any capacity
> > Active windows do not show in taskbar
> > Inactive windows do not show in taskbar
> > System restore will not even open
> > Antivirus software (Trend-Micro) will not load
> > No on-line virus scan will function
> > Web pages do not display properly
> > Cannot download bank info into Quicken
> > Windows Update page is blank
> > Lost sound card entirely
> > Cannot rearrange quicklaunch icons
> > Cannot rearrange desktop icons
> > Windows Installer no longer functions at all
> >
> > At first, IE 7 would not even open but reinstalling it solved that
> > problem.
>
>

I ended up reformatting my hard drive.


"Jerry" wrote:

> It also happened to me. I just don't understand why no one from MS can
> suggest a solution? Google yourself is much better than ask support from MS.
>
> J
>
> "HTM" wrote:
>
> > I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
> > installed via Automatic Updates the latest IE 7 security update and three
> > other KB??? updates (I am on my work computer). After rebooting from the
> > updates I have the following problems:
> > Cannot copy and paste anything in any capacity
> > Active windows do not show in taskbar
> > Inactive windows do not show in taskbar
> > System restore will not even open
> > Antivirus software (Trend-Micro) will not load
> > No on-line virus scan will function
> > Web pages do not display properly
> > Cannot download bank info into Quicken
> > Windows Update page is blank
> > Lost sound card entirely
> > Cannot rearrange quicklaunch icons
> > Cannot rearrange desktop icons
> > Windows Installer no longer functions at all
> >
> > At first, IE 7 would not even open but reinstalling it solved that problem.
> >

It also happened to me. I just don't understand why no one from MS can
suggest a solution? Google yourself is much better than ask support from MS.

J

"HTM" wrote:

> I am running Windows XP Pro SP2 and IE 7. Yesterday I downloaded and
> installed via Automatic Updates the latest IE 7 security update and three
> other KB??? updates (I am on my work computer). After rebooting from the
> updates I have the following problems:
> Cannot copy and paste anything in any capacity
> Active windows do not show in taskbar
> Inactive windows do not show in taskbar
> System restore will not even open
> Antivirus software (Trend-Micro) will not load
> No on-line virus scan will function
> Web pages do not display properly
> Cannot download bank info into Quicken
> Windows Update page is blank
> Lost sound card entirely
> Cannot rearrange quicklaunch icons
> Cannot rearrange desktop icons
> Windows Installer no longer functions at all
>
> At first, IE 7 would not even open but reinstalling it solved that problem.
>

Jerry wrote:
> It also happened to me. I just don't understand why no one from MS
> can suggest a solution? Google yourself is much better than ask
> support from MS.

You contacted Microsoft and they had no suggestions?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html