"Updates were not sucessfully installed"

This is the message i revieve after downloading the recommended security
updates.
Downloaded the Updates over and over again without installition. (Same
message)
WinXP Media Edition.. Dial-up.
Felt it was Norton internet Security that was interfering. E-mailed Symantec
support about the problem and got the reply that recommended turning ALL
prevention and protection to OFF. Also printed in the reply was a
"Disclaimer Note"
Yea..I dit it..Uncomfortable but i did it.
After another download of the updates the message was the same.
Could anyone suggest a better solution?
Thanks for your attention
tom reid

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History and click on the Failed
Icon in the Status Column. What does it say? What error code.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

"LiamJ" <> wrote in message
news:8078F093-5ACB-47C3-A376-...
> I've exactly the same problem, unfortunately I don't know what to do
> either
> but would appreciate some advice. Cheers, Liam.
>
> "tomasreid" wrote:
>
>> This is the message i revieve after downloading the recommended
>> security
>> updates.
>> Downloaded the Updates over and over again without installition.
>> (Same
>> message)
>> WinXP Media Edition.. Dial-up.
>> Felt it was Norton internet Security that was interfering. E-mailed
>> Symantec
>> support about the problem and got the reply that recommended
>> turning ALL
>> prevention and protection to OFF. Also printed in the reply was a
>> "Disclaimer Note"
>> Yea..I dit it..Uncomfortable but i did it.
>> After another download of the updates the message was the same.
>> Could anyone suggest a better solution?
>> Thanks for your attention
>> tom reid

Hello Gerry;
Followed instructions and when i got to History there was nothing.
Message in the right panel "Pick from a list of help and support pages that
you have read in the past" There was nothing to choose from.
Just checked "Belarc Advisor" and it noted there were 5 Security updates
missing.
Please note that i posted the program "Belarc Advisor" as a great reference
tool for just this type of problem. Was hoping the solution would come from
MS.
Thank you for your prompt response and attention.
tomreid

"Gerry Cornell" wrote:

> Select, Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History and click on the Failed
> Icon in the Status Column. What does it say? What error code.
>
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "LiamJ" <> wrote in message
> news:8078F093-5ACB-47C3-A376-...
> > I've exactly the same problem, unfortunately I don't know what to do
> > either
> > but would appreciate some advice. Cheers, Liam.
> >
> > "tomasreid" wrote:
> >
> >> This is the message i revieve after downloading the recommended
> >> security
> >> updates.
> >> Downloaded the Updates over and over again without installition.
> >> (Same
> >> message)
> >> WinXP Media Edition.. Dial-up.
> >> Felt it was Norton internet Security that was interfering. E-mailed
> >> Symantec
> >> support about the problem and got the reply that recommended
> >> turning ALL
> >> prevention and protection to OFF. Also printed in the reply was a
> >> "Disclaimer Note"
> >> Yea..I dit it..Uncomfortable but i did it.
> >> After another download of the updates the message was the same.
> >> Could anyone suggest a better solution?
> >> Thanks for your attention
> >> tom reid
>
>

Tom

Which updates are missing?

Have you been trying to create more fre disk space?

Are two log files present on your hard disk? Namely

Windowsupdate.log
and
ReportingEvents.log

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



tomasreid wrote:
> Hello Gerry;
> Followed instructions and when i got to History there was nothing.
> Message in the right panel "Pick from a list of help and support
> pages that you have read in the past" There was nothing to choose
> from.
> Just checked "Belarc Advisor" and it noted there were 5 Security
> updates missing.
> Please note that i posted the program "Belarc Advisor" as a great
> reference tool for just this type of problem. Was hoping the
> solution would come from MS.
> Thank you for your prompt response and attention.
> tomreid
>
> "Gerry Cornell" wrote:
>
>> Select, Start, Help and Support, Keep your Windows up- to-date with
>> Windows Update, Review your Update History and click on the Failed
>> Icon in the Status Column. What does it say? What error code.
>>
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>> "LiamJ" <> wrote in message
>> news:8078F093-5ACB-47C3-A376-...
>>> I've exactly the same problem, unfortunately I don't know what to
>>> do
>>> either
>>> but would appreciate some advice. Cheers, Liam.
>>>
>>> "tomasreid" wrote:
>>>
>>>> This is the message i revieve after downloading the recommended
>>>> security
>>>> updates.
>>>> Downloaded the Updates over and over again without installition.
>>>> (Same
>>>> message)
>>>> WinXP Media Edition.. Dial-up.
>>>> Felt it was Norton internet Security that was interfering.
>>>> E-mailed
>>>> Symantec
>>>> support about the problem and got the reply that recommended
>>>> turning ALL
>>>> prevention and protection to OFF. Also printed in the reply was
>>>> a
>>>> "Disclaimer Note"
>>>> Yea..I dit it..Uncomfortable but i did it.
>>>> After another download of the updates the message was the same.
>>>> Could anyone suggest a better solution?
>>>> Thanks for your attention
>>>> tom reid

Gerry; Again , Thank you.
No..Not for HD space But for "Critical Security Updates" that show when
updates are located from the MS site.
During the download it was about 7-8mb with dial up it takes a while and
careful not to work on computer until complete. The 5 updated had the
numbers that i failed to note as to what they were. (Will go back to make a
note.) It is after the downloads complete that the message "Updates were not
sucessfully installed"
The Update.log was emty of any reference. This puzzles me.
Will go back to look at Event.log.
Ran "Belarc Advisor" online update an it reports 5 missing updates.
Have you tried "Belarc Advisor"?
tom reid



"Gerry Cornell" wrote:

> Tom
>
> Which updates are missing?
>
> Have you been trying to create more fre disk space?
>
> Are two log files present on your hard disk? Namely
>
> Windowsupdate.log
> and
> ReportingEvents.log
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
>
> tomasreid wrote:
> > Hello Gerry;
> > Followed instructions and when i got to History there was nothing.
> > Message in the right panel "Pick from a list of help and support
> > pages that you have read in the past" There was nothing to choose
> > from.
> > Just checked "Belarc Advisor" and it noted there were 5 Security
> > updates missing.
> > Please note that i posted the program "Belarc Advisor" as a great
> > reference tool for just this type of problem. Was hoping the
> > solution would come from MS.
> > Thank you for your prompt response and attention.
> > tomreid
> >
> > "Gerry Cornell" wrote:
> >
> >> Select, Start, Help and Support, Keep your Windows up- to-date with
> >> Windows Update, Review your Update History and click on the Failed
> >> Icon in the Status Column. What does it say? What error code.
> >>
> >>
> >> --
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >>
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >> "LiamJ" <> wrote in message
> >> news:8078F093-5ACB-47C3-A376-...
> >>> I've exactly the same problem, unfortunately I don't know what to
> >>> do
> >>> either
> >>> but would appreciate some advice. Cheers, Liam.
> >>>
> >>> "tomasreid" wrote:
> >>>
> >>>> This is the message i revieve after downloading the recommended
> >>>> security
> >>>> updates.
> >>>> Downloaded the Updates over and over again without installition.
> >>>> (Same
> >>>> message)
> >>>> WinXP Media Edition.. Dial-up.
> >>>> Felt it was Norton internet Security that was interfering.
> >>>> E-mailed
> >>>> Symantec
> >>>> support about the problem and got the reply that recommended
> >>>> turning ALL
> >>>> prevention and protection to OFF. Also printed in the reply was
> >>>> a
> >>>> "Disclaimer Note"
> >>>> Yea..I dit it..Uncomfortable but i did it.
> >>>> After another download of the updates the message was the same.
> >>>> Could anyone suggest a better solution?
> >>>> Thanks for your attention
> >>>> tom reid
>
>

Hi Gerry, Thanks for taking an interest. I'm afraid I had to run away from it
all for a while so I apologise for taking so long to reply but I'm now
feeling brave enough to face it all again. My problem in detail is:

I've been using automatic updates and up until several months ago it was
working fine. Actually, it was after I did an untinstall and reinstall of
Media player to iron out another bug that the problem started occuring.
Initially, I didn't pay much attention when i read "Updates were unable to be
sucessfully installed" but the list of updates kept getting longer as time
went by which is why I started looking on this forum for a solution.

Since that time I discovered I could actually get most of them installed by
selecting them individually, all bar two. Those two are:
Security Update for Windows Media Player Plug-in (KB911564), and
Security Update for Windows Media Player 10 for Windows XP (KB917734)
Unfortunately, there is no error message attached to them. Windows Update
tells me that there downloaded to my computer but won't install from there.
When I try from the website it initially shows (2) updates next to the failed
icon but when I Review my Update History it has no failed icons showing
instead the cancelled icon next to those updates. It did appear that the
KB911564 update was blocking the others originally though. Cause it showed up
cancelled dozens of times when there was no sign of the others, that's what
gave me the idea to deselect to try and circumnavigate it. Now I'm down to
two.
I'm certainly not purposefully cancelling them myself and everytime I try to
install I get the same "Updates were unable to be sucessfully installed"
message. I've tried many times in many ways, individually and together,
manual download and a later install but always the same result.

Is there any hope for me yet? I'm all out of ideas.

P.S. I also gave this a shot be to no avail.
"QOUTE"
RESOLUTION
To resolve this problem, remove the download directory, and then visit the
update locations again. To do this, follow these steps:1. Stop the Automatic
Updates service. To do this, follow these steps:a. Click Start, click Run,
type services.msc, and then click OK.
b. Right-click the Automatic Updates service, and then click Stop.
c. Minimize the Services snap-in.

2. Rename the SoftwareDistribution directory. To do this, follow these
steps: a. Click Start, click Run, type cmd, and then click OK.
b. Type cd %windir%, and then press ENTER.
c. Type ren SoftwareDistribution SDTemp, and then press ENTER
d. Type exit, and then press ENTER .

Note When you remove the %windir%\softwaredistribution folder, the history
list is erased from the "Review your Updates" section of the Windows Update
Web site. This action will not affect the currently installed updates on your
computer. Subsequent updates will appear in the history list.
3. Start the Automatic Updates service. To do this, follow these steps:a.
Maximize the Services snap-in.
b. Right-click the Automatic Updates service, and then click Start.
c. Close the Services snap-in window.

4. Visit the Windows Update Web site, the Microsoft Update Web site, or the
WSUS server again, and then download an update.
5. If you still receive the same errors, verify that you have correctly
performed steps 1 through 3.
"Unqoute"

Sorry about the mini novel there, just trying to cover all my bases.
Cheers and regards,
Liam



"Gerry Cornell" wrote:

> Select, Start, Help and Support, Keep your Windows up- to-date with
> Windows Update, Review your Update History and click on the Failed
> Icon in the Status Column. What does it say? What error code.
>
>
> --
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
>
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> "LiamJ" <> wrote in message
> news:8078F093-5ACB-47C3-A376-...
> > I've exactly the same problem, unfortunately I don't know what to do
> > either
> > but would appreciate some advice. Cheers, Liam.
> >
> > "tomasreid" wrote:
> >
> >> This is the message i revieve after downloading the recommended
> >> security
> >> updates.
> >> Downloaded the Updates over and over again without installition.
> >> (Same
> >> message)
> >> WinXP Media Edition.. Dial-up.
> >> Felt it was Norton internet Security that was interfering. E-mailed
> >> Symantec
> >> support about the problem and got the reply that recommended
> >> turning ALL
> >> prevention and protection to OFF. Also printed in the reply was a
> >> "Disclaimer Note"
> >> Yea..I dit it..Uncomfortable but i did it.
> >> After another download of the updates the message was the same.
> >> Could anyone suggest a better solution?
> >> Thanks for your attention
> >> tom reid
>
>