See:
http://support.microsoft.com/kb/311562/en-us
Run the XP Upgrade Advisor and see what software it is that is causing the
conflict.
http://www.microsoft.com/windowsxp/h...g/default.mspx
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows
"James" <> wrote in message
news:5CD651AE-A623-493C-BC12-...
> The installation stopped & a message appeared:
> process1_initialization_failed
>
> technical info: ***stop: Ox0000006B
> (0xC000003A,0x00000002,0x00000000,0x00000000)
>
> Does anyone know what this means