USB Drive Problems

Hello All...

I come to MS after trying to work with Gateway several times on this
issue but they tell me its a Vista issue and not their problem.
GREAT!!

Anyways...a couple months ago I purchased a Gateway MT3705 laptop
which came with Vista home premium. I used an external powered LaCie
USB hard drive on my desktop for backups and figured that would be a
good way to move some data around. However I learned that after a
couple minutes or even sometimes when I plugged in the drive to my
laptop I would get the message that this device can perform faster on
USB 2. Or if the drive was already plugged in and copying files the
drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
slowing down everything to a crawl and causing problems with a data
copy. So just to make sure it wasn't some weird HD error with vista I
ordered a brand new usb memory stick (1 GB) and experienced the exact
same problem! Now I am to the point where I NEED to start using some
external storage for backups and other stuff however when I plug in my
new WD passport drive I bought today I once again am experiencing the
same issue. All of these drives will work fine on my desktop running
XP Pro but the minute I try using them on my laptop they are flakey.

Does anyone have any suggestions other than trying to down grade this
laptop to XP? I have also tried different USB cables if they were
being used.

On Jun 26, 11:16 pm, DJ-Ryan <JeepThing...@gmail.com> wrote:
> Hello All...
>
> I come to MS after trying to work with Gateway several times on this
> issue but they tell me its a Vista issue and not their problem.
> GREAT!!
>
> Anyways...a couple months ago I purchased a Gateway MT3705 laptop
> which came with Vista home premium. I used an external powered LaCie
> USB hard drive on my desktop for backups and figured that would be a
> good way to move some data around. However I learned that after a
> couple minutes or even sometimes when I plugged in the drive to my
> laptop I would get the message that this device can perform faster on
> USB 2. Or if the drive was already plugged in and copying files the
> drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
> slowing down everything to a crawl and causing problems with a data
> copy. So just to make sure it wasn't some weird HD error with vista I
> ordered a brand new usb memory stick (1 GB) and experienced the exact
> same problem! Now I am to the point where I NEED to start using some
> external storage for backups and other stuff however when I plug in my
> new WD passport drive I bought today I once again am experiencing the
> same issue. All of these drives will work fine on my desktop running
> XP Pro but the minute I try using them on my laptop they are flakey.
>
> Does anyone have any suggestions other than trying to down grade this
> laptop to XP? I have also tried different USB cables if they were
> being used.

Sorry...I realize I should have posted this in the hardware forum.
Please respond there if you would like to give a response.

If I were you, I'd try updating the drivers for your laptop. I would start
with the motherboard chipset, (I only see ChipsetFAQ.exe - not sure if
that's just a help file or what), then I would perhaps try a BIOS update if
it's not up-to-date and you are comfortable doing BIOS updates (if you mess
up a BIOS update, it's sometimes a big deal). Maybe check your BIOS first as
well to ensure that USB2.0 is enabled.

Cheers


"DJ-Ryan" <> wrote in message
news: ps.com...
> Hello All...
>
> I come to MS after trying to work with Gateway several times on this
> issue but they tell me its a Vista issue and not their problem.
> GREAT!!
>
> Anyways...a couple months ago I purchased a Gateway MT3705 laptop
> which came with Vista home premium. I used an external powered LaCie
> USB hard drive on my desktop for backups and figured that would be a
> good way to move some data around. However I learned that after a
> couple minutes or even sometimes when I plugged in the drive to my
> laptop I would get the message that this device can perform faster on
> USB 2. Or if the drive was already plugged in and copying files the
> drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
> slowing down everything to a crawl and causing problems with a data
> copy. So just to make sure it wasn't some weird HD error with vista I
> ordered a brand new usb memory stick (1 GB) and experienced the exact
> same problem! Now I am to the point where I NEED to start using some
> external storage for backups and other stuff however when I plug in my
> new WD passport drive I bought today I once again am experiencing the
> same issue. All of these drives will work fine on my desktop running
> XP Pro but the minute I try using them on my laptop they are flakey.
>
> Does anyone have any suggestions other than trying to down grade this
> laptop to XP? I have also tried different USB cables if they were
> being used.
>

http://www.windowsvistamagazine.com/...-computer.html
try this first

http://www.bleepingcomputer.com/tuto...torial136.html
if no joy see disable

"DJ-Ryan" <> wrote in message
news: ps.com...
> Hello All...
>
> I come to MS after trying to work with Gateway several times on this
> issue but they tell me its a Vista issue and not their problem.
> GREAT!!
>
> Anyways...a couple months ago I purchased a Gateway MT3705 laptop
> which came with Vista home premium. I used an external powered LaCie
> USB hard drive on my desktop for backups and figured that would be a
> good way to move some data around. However I learned that after a
> couple minutes or even sometimes when I plugged in the drive to my
> laptop I would get the message that this device can perform faster on
> USB 2. Or if the drive was already plugged in and copying files the
> drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
> slowing down everything to a crawl and causing problems with a data
> copy. So just to make sure it wasn't some weird HD error with vista I
> ordered a brand new usb memory stick (1 GB) and experienced the exact
> same problem! Now I am to the point where I NEED to start using some
> external storage for backups and other stuff however when I plug in my
> new WD passport drive I bought today I once again am experiencing the
> same issue. All of these drives will work fine on my desktop running
> XP Pro but the minute I try using them on my laptop they are flakey.
>
> Does anyone have any suggestions other than trying to down grade this
> laptop to XP? I have also tried different USB cables if they were
> being used.
>

On Jun 26, 11:29 pm, "Duncan" <dun...@discussions.microsoft.com>
wrote:
> If I were you, I'd try updating the drivers for your laptop. I would start
> with the motherboard chipset, (I only see ChipsetFAQ.exe - not sure if
> that's just a help file or what), then I would perhaps try a BIOS update if
> it's not up-to-date and you are comfortable doing BIOS updates (if you mess
> up a BIOS update, it's sometimes a big deal). Maybe check your BIOS first as
> well to ensure that USB2.0 is enabled.
>
> Cheers
>
> "DJ-Ryan" <JeepThing...@gmail.com> wrote in message
>
> news: ps.com...
>
>
>
> > Hello All...
>
> > I come to MS after trying to work with Gateway several times on this
> > issue but they tell me its a Vista issue and not their problem.
> > GREAT!!
>
> > Anyways...a couple months ago I purchased a Gateway MT3705 laptop
> > which came with Vista home premium. I used an external powered LaCie
> > USB hard drive on my desktop for backups and figured that would be a
> > good way to move some data around. However I learned that after a
> > couple minutes or even sometimes when I plugged in the drive to my
> > laptop I would get the message that this device can perform faster on
> > USB 2. Or if the drive was already plugged in and copying files the
> > drive would disconnect as a USB 2 device and reconnect as USB 1.1 thus
> > slowing down everything to a crawl and causing problems with a data
> > copy. So just to make sure it wasn't some weird HD error with vista I
> > ordered a brand new usb memory stick (1 GB) and experienced the exact
> > same problem! Now I am to the point where I NEED to start using some
> > external storage for backups and other stuff however when I plug in my
> > new WD passport drive I bought today I once again am experiencing the
> > same issue. All of these drives will work fine on my desktop running
> > XP Pro but the minute I try using them on my laptop they are flakey.
>
> > Does anyone have any suggestions other than trying to down grade this
> > laptop to XP? I have also tried different USB cables if they were
> > being used.- Hide quoted text -
>
> - Show quoted text -

Duncan...

Thanks for the response. I have already tried any updates that Gateway
has on their site.

Ryan