USB not working after Direct X install

I brought a friends computer (Win ME) to my house to investigate problems he
was having (slow pc, getting kicked off of dial up etc...). He had never
installed any updates so I did that for him. After all the critical updates
were completed I downloaded the non critical updates. After I downloaded
Direct X and rebooted I lost the USB port and could not reconnect to the
internet with his pc (I don't have dialup, just cable modem). I was at a
loss so I took the pc back to him and was able to dial in at his house so
that is working fine. His printer/fax machine is set up to his USB port and
it doesn't work. Also he has lost all sounds. I've checked Device Manager
and all those devices have Yellow !'s next to them and I can't update the
drivers (yes, I've uninstalled them and reinstalled them) but I receive
message (with a code 2 error) that the correct drivers are already installed.


Does anybody have any suggestions?

"CPWRHighsticker",

Please "roll back" the driver on each one with a yellow mark. Here's how:
1. Right-click on My Computer
2. Click Properties
3. Click on the Device Manager tab
4. Find one of the USB drivers that is no longer working (highlighted
yellow)
5. Right-click on the device, and then click Remove
6. Confirm you wish to remove the device
7. Close the Device Manager window
8. Click Start
9. Click Settings
10. Click Control Panel
11. Double-click Add New Hardware
12. Click Next to start searching for plug and play devices
13. Follow the wizard, and point the wizard toward the Windows directory for
the drivers.
14. This should roll back the drivers and achieve the functionality you are
looking for.
15. This may take some testing on your part to go through this wizard a few
times, finding the older driver.

Post back and let us know how this goes.

Sincerely,

Pat Walters [MSFT]


"CPWRHighsticker" <> wrote in
message news:028BF0F7-6E37-4213-A46B-...
> I brought a friends computer (Win ME) to my house to investigate problems
he
> was having (slow pc, getting kicked off of dial up etc...). He had never
> installed any updates so I did that for him. After all the critical
updates
> were completed I downloaded the non critical updates. After I downloaded
> Direct X and rebooted I lost the USB port and could not reconnect to the
> internet with his pc (I don't have dialup, just cable modem). I was at a
> loss so I took the pc back to him and was able to dial in at his house so
> that is working fine. His printer/fax machine is set up to his USB port
and
> it doesn't work. Also he has lost all sounds. I've checked Device
Manager
> and all those devices have Yellow !'s next to them and I can't update the
> drivers (yes, I've uninstalled them and reinstalled them) but I receive
> message (with a code 2 error) that the correct drivers are already
installed.
>
>
> Does anybody have any suggestions?