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user acct password problems with remote log in

 
 
Jeff
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      02-15-2008
Hi - thanks for any help.
I am using vista small business on my work computer. When i try to use
logmein free, a remote access software, everything works fine until i am
asked by my work computer to log in by selecting my user name and giving my
password. i provide my usual user name and password, and the computer tells
me it is incorrect. I am DEFINITELY using the correct password (its not
number lock or caps, etc.) i have verified with logmein tech support that i
should be using my regular user name and password.
i also had the same problem when trying to change the password on this user
acct from the computer (i.e. not remotely logging in, but sitting in front of
it). when i am prompted to provide the current password, it tells me its
incorrect - but it is definitely the same password i use to log in normally.
any suggestions? this is stopping me from using the remote software.
thanks,
Jeff
 
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P. Di Stolfo
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      02-20-2008
Hello,

are you sure it's a version compatible with Windows Vista?
--
Greetings,
P. Di Stolfo

"Jeff" <> wrote in message
news:533FDC5B-6B4C-4317-A5E6-...
> Hi - thanks for any help.
> I am using vista small business on my work computer. When i try to use
> logmein free, a remote access software, everything works fine until i am
> asked by my work computer to log in by selecting my user name and giving
> my
> password. i provide my usual user name and password, and the computer
> tells
> me it is incorrect. I am DEFINITELY using the correct password (its not
> number lock or caps, etc.) i have verified with logmein tech support that
> i
> should be using my regular user name and password.
> i also had the same problem when trying to change the password on this
> user
> acct from the computer (i.e. not remotely logging in, but sitting in front
> of
> it). when i am prompted to provide the current password, it tells me its
> incorrect - but it is definitely the same password i use to log in
> normally.
> any suggestions? this is stopping me from using the remote software.
> thanks,
> Jeff


 
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