"Goosey",
I am sorry you have run into this issue. I will try to
help, but we need more information.
First, did Windows Update work for you in the past, or has
it ever worked?
Second, what operating system are you using:
--Windows XP?
--Windows 2000?
--Windows Millenium Edition (ME)?
--Windows 98?
Third, if it is Windows 2000 or Windows XP, then which
service pack?
-- Service Pack 1, 2, 3, or 4?
Fourth, which update did you install? Did you install a
bunch of them together? Depending on your configuration,
assuming you were using Windows XP SP2, there were 8 or 9
patches released just yesterday. Did you install one of
those? All of them at the same time? None of them, but
an earlier update?
When you speak of users, you were clear enough for an
initial report, but it might be confusing later on.
Instead, let's use an easy convention. Would you reply
back and let us know the answers to all of the above
questions and also whether or not the facts below are
accurate? Here goes:
1. You are User-A.
2. The other user is User-B.
3. User-A cannot get a desktop after clicking on his
username. It never finishes loading.
4. User-B does not appear to have an issue.
5. After an installation from Windows Update, User-A was
prompted to set security settings.
6. User-A provided security settings, and rebooted or
logged out.
7. User-A ran into trouble right after step 6.
Please try to remember the hour and day you last loaded a
patch that caused this issue. You could open
windowsupdate.log and post the log entries near that
point. Here's how:
I am sorry that you have encountered this issue. There is
a log that is created for all of your windows update
downloads. Would you mind opening it, copying and pasting
the latest and most relevant lines from that log back here
to the thread?
Here are the step by step procedures to do that:
On Windows XP:
1. Click Start
2. Click Run
3. type: %WINDIR%\WindowsUpdate.log
4. Click OK
On Windows 2000 and Windows Server 2003:
1. Click Start
2. Click Run
3. type: "%WINDIR%\Windows Update.log"
4. Click OK
5. Next, when the log has opened, scroll all the way to
the bottom.
6. Ensure this is the case by clicking anywhere inside the
log and typing the <CTRL> and <End> keys.
7. Now that you are at the bottom of the log, type <CTRL>
then the <F> key for Find.
8. When the Find window opens, in Direction click the "Up"
radio button.
9. Still in the Find window, in the Find what: field, type
in 0x and then click the Find Next button.
10. You will find the very latest error, usually in a
format such as 0x800732EF or 0xFFFFFB40. Remember that it
is 8 alphanumerica digits after a zero and an X. This is
hexadecimal.
11. Copy the whole line this code is on, and perhaps the
whole section around it, to let us understand the context.
12. Reply to this thread in this newsgroup, and paste the
text you copied from the log.
>so, I got the most recent update, and it completely
screwed over my user. It
>works on the other user, but for my user it just shows my
desktop background
>without icons or anything right after I click my user,
and it just sits there
>and never finishes loading my desktop. This first
happened after I set up
>the new security settings that were prompted after I
booted up.
>
>Please help me out.
The best thing to do here is to open your windows update
log, and send us the relevant error.
I am sorry that you have encountered this issue. There is
a log that is created for all of your windows update
downloads. Would you mind opening it, copying and pasting
the latest and most relevant lines from that log back here
to the thread?
Here are the step by step procedures to do that:
On Windows XP:
1. Click Start
2. Click Run
3. type: %WINDIR%\WindowsUpdate.log
4. Click OK
5. Next, when the log has opened, scroll all the way to
the bottom.
6. Ensure this is the case by clicking anywhere inside the
log and typing the <CTRL> and <End> keys.
7. Now that you are at the bottom of the log, type <CTRL>
then the <F> key for Find.
8. When the Find window opens, in Direction click the "Up"
radio button.
9. Still in the Find window, in the Find what: field, type
in 0x and then click the Find Next button.
10. You will find the very latest error, usually in a
format such as 0x800732EF or 0xFFFFFB40.
11. Copy the whole line this code is on, and perhaps a few
others around it, to let us understand the context.
12. Reply to this thread in this newsgroup, and paste the
text you copied from the log.
13. Also tell us what update you were installing.
>-----Original Message-----
>so, I got the most recent update, and it completely
screwed over my user. It
>works on the other user, but for my user it just shows my
desktop background
>without icons or anything right after I click my user,
and it just sits there
>and never finishes loading my desktop. This first
happened after I set up
>the new security settings that were prompted after I
booted up.
>
>Please help me out.
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