Validation Incomplete on Legal XP Home

I just performed a full system restore on a Compaq home computer I purchased
back in 2002. It has a 2.4 GHZ processor with 1 Gig of RAM. The disks that
I used to perform the system restore were the Compaq recovery disks provided
with the computer at the time of purchase.

Windows XP Home edition seems to load fine. Then when I try to run Windows
Update, I get an error:

Validation Incomplete: Unable to Perform Validation (0x80080299) You have
encountered an unknown error. Please contact your local product support team
for further assistance with this issue.

I have run the restore program 4 different times and still get this error
message. This Windows restore disk does not have SP 1 or SP 2.

This is a legal software restore. The restore disks have never been used
before, and they are provided by computer manufacturer.

How can I get Windows Update to run correctly?

Thanks for all help.

The Windows Genuine Advantage (WGA) validation check process does not complete
when you try to validate your copy of Windows XP or Windows 2000 Professional
http://support.microsoft.com/default...b;en-us;905226

WGA MS Forums:
http://forums.microsoft.com/Genuine/...=125&SiteID=25



--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Jeanie" <> wrote in message
news:F6C8ADDE-ADB6-425E-B85D-...
|I just performed a full system restore on a Compaq home computer I purchased
| back in 2002. It has a 2.4 GHZ processor with 1 Gig of RAM. The disks that
| I used to perform the system restore were the Compaq recovery disks provided
| with the computer at the time of purchase.
|
| Windows XP Home edition seems to load fine. Then when I try to run Windows
| Update, I get an error:
|
| Validation Incomplete: Unable to Perform Validation (0x80080299) You have
| encountered an unknown error. Please contact your local product support team
| for further assistance with this issue.
|
| I have run the restore program 4 different times and still get this error
| message. This Windows restore disk does not have SP 1 or SP 2.
|
| This is a legal software restore. The restore disks have never been used
| before, and they are provided by computer manufacturer.
|
| How can I get Windows Update to run correctly?
|
| Thanks for all help.

Jeanie <> wrote:

> I just performed a full system restore on a Compaq home computer I
> purchased back in 2002. It has a 2.4 GHZ processor with 1 Gig of
> RAM. The disks that I used to perform the system restore were the
> Compaq recovery disks provided with the computer at the time of
> purchase.
>
> Windows XP Home edition seems to load fine. Then when I try to run
> Windows Update, I get an error:
>
> Validation Incomplete: Unable to Perform Validation (0x80080299)
> You have encountered an unknown error. Please contact your local
> product support team for further assistance with this issue.

Was this copy of XP "activated" before you tried Windows Update? As it was
a PreInstall, it should have been pre-activated, but it is worth checking.

Click Start, click Run, and in the Run box enter

oobe/msoobe /a

and check that it says "Windows is already activated". If not, it might
give you activation options.

My personal preference, after a full system restore, would be not to try
Windows Update yet, but to apply XP SP2 immediately from a CD-ROM copy of
the full SP2 updater. Note that the Compaq site might have instructions
about driver updates required before SP2 can be applied. Only after SP2 is
running would I try Windows Update.

Partly this is because Windows Update no longer properly supports Windows XP
before SP1 level.

--
Robin Walker [MVP Networking]

The link that you provided to the WGA MS Forum enabled me to find the
Microsoft Genuine Diagnostic Tool, and that solved my problem.

For anyone who needs the link to the Microsoft Genuine Diagnostic Tool, here
it is.

www.microsoft.com/genuine/diag

It reset my computer settings for me so that I could run Windows Update.

Thank you for all of your help!

"TaurArian [MS-MVP]" wrote:

> The Windows Genuine Advantage (WGA) validation check process does not complete
> when you try to validate your copy of Windows XP or Windows 2000 Professional
> http://support.microsoft.com/default...b;en-us;905226
>
> WGA MS Forums:
> http://forums.microsoft.com/Genuine/...=125&SiteID=25
>
>
>
> --
>
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "Jeanie" <> wrote in message
> news:F6C8ADDE-ADB6-425E-B85D-...
> |I just performed a full system restore on a Compaq home computer I purchased
> | back in 2002. It has a 2.4 GHZ processor with 1 Gig of RAM. The disks that
> | I used to perform the system restore were the Compaq recovery disks provided
> | with the computer at the time of purchase.
> |
> | Windows XP Home edition seems to load fine. Then when I try to run Windows
> | Update, I get an error:
> |
> | Validation Incomplete: Unable to Perform Validation (0x80080299) You have
> | encountered an unknown error. Please contact your local product support team
> | for further assistance with this issue.
> |
> | I have run the restore program 4 different times and still get this error
> | message. This Windows restore disk does not have SP 1 or SP 2.
> |
> | This is a legal software restore. The restore disks have never been used
> | before, and they are provided by computer manufacturer.
> |
> | How can I get Windows Update to run correctly?
> |
> | Thanks for all help.
>
>
>

Thank you for your response!

"Robin Walker [MVP]" wrote:

> Jeanie <> wrote:
>
> > I just performed a full system restore on a Compaq home computer I
> > purchased back in 2002. It has a 2.4 GHZ processor with 1 Gig of
> > RAM. The disks that I used to perform the system restore were the
> > Compaq recovery disks provided with the computer at the time of
> > purchase.
> >
> > Windows XP Home edition seems to load fine. Then when I try to run
> > Windows Update, I get an error:
> >
> > Validation Incomplete: Unable to Perform Validation (0x80080299)
> > You have encountered an unknown error. Please contact your local
> > product support team for further assistance with this issue.
>
> Was this copy of XP "activated" before you tried Windows Update? As it was
> a PreInstall, it should have been pre-activated, but it is worth checking.
>
> Click Start, click Run, and in the Run box enter
>
> oobe/msoobe /a
>
> and check that it says "Windows is already activated". If not, it might
> give you activation options.
>
> My personal preference, after a full system restore, would be not to try
> Windows Update yet, but to apply XP SP2 immediately from a CD-ROM copy of
> the full SP2 updater. Note that the Compaq site might have instructions
> about driver updates required before SP2 can be applied. Only after SP2 is
> running would I try Windows Update.
>
> Partly this is because Windows Update no longer properly supports Windows XP
> before SP1 level.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

"Robin Walker [MVP]" wrote:

> My personal preference, after a full system restore, would be not to try
> Windows Update yet, but to apply XP SP2 immediately from a CD-ROM copy of
> the full SP2 updater. Note that the Compaq site might have instructions
> about driver updates required before SP2 can be applied. Only after SP2 is
> running would I try Windows Update.
>
> Partly this is because Windows Update no longer properly supports Windows XP
> before SP1 level.

Robin, that's cool for those "pro's" who can slipstream the orig install,
but for the average person who buys a Dell or eMachines or ??? product, they
have no way of getting the sp2 other than possibly paying someone for it.
eMachines in particular chages $20 for a set of replacement disks, and then
those disks are not current with existing updates. In fact, I know of one
case (customer of mine) where the disks were pre-sp1, and they were purchased
/ sent out in November of 2005. Clearly the average customer is going to be
very upset & clue-less on how to fix this issue, and it doesn't take long to
confirm that the OEM tech support is also clue-less on this issue.

I think MS needs to rethink how they deal with OEM machines and certainly
needs to rethink how to deal with pre-sp2 reinstall issues.

--
Rich Gosselin
Michigan

Robin Walker [MVP] wrote:
> My personal preference, after a full system restore, would be not
> to try Windows Update yet, but to apply XP SP2 immediately from a
> CD-ROM copy of the full SP2 updater. Note that the Compaq site
> might have instructions about driver updates required before SP2
> can be applied. Only after SP2 is running would I try Windows
> Update.
>
> Partly this is because Windows Update no longer properly supports
> Windows XP before SP1 level.

setirich wrote:
> Robin, that's cool for those "pro's" who can slipstream the orig
> install, but for the average person who buys a Dell or eMachines or
> ??? product, they have no way of getting the sp2 other than
> possibly paying someone for it. eMachines in particular chages $20
> for a set of replacement disks, and then those disks are not
> current with existing updates. In fact, I know of one case
> (customer of mine) where the disks were pre-sp1, and they were
> purchased / sent out in November of 2005. Clearly the average
> customer is going to be very upset & clue-less on how to fix this
> issue, and it doesn't take long to confirm that the OEM tech
> support is also clue-less on this issue.
>
> I think MS needs to rethink how they deal with OEM machines and
> certainly needs to rethink how to deal with pre-sp2 reinstall
> issues.

They have to pay for SP2?

I can see ordering the (now shipping charges apply) CD from Microsoft.
Order Windows XP Service Pack 2 on CD
http://snipurl.com/d41v

I can better see a friend or the OEM burning the 270MB download to a five
cent CD for them.
(Or downloading/burning it themselves.)
Direct Download of Service Pack 2 (SP2) for Windows XP
http://snipurl.com/8bqy

Yes - that assumes some responsibilty and perhaps even skills on the
end-user's part.

I agree - the whole OEM thing is messed up - but some of the blame goes to
the OEM who doesn't read/understand what they are getting into - they just
know that the OEM deal on the software is much cheaper and thus - better for
their bottom line. There is no understanding that they have taken on the
added responsibility of the OS - or they blow it off.

And while it can be daunting to slipstream SP2 in some ways - with programs
like AutoStreamer out there - at least that much is fairly simple.
AutoPatcher is also a good tool to get a system "up-to-date" quickly -
without much needed technical knowledge.

AutoStreamer
http://www.neowin.net/forum/index.php?showtopic=223562

AutoPatcher
http://www.autopatcher.com/

With web pages like this:
http://unattended.msfn.org/unattended.xp/

And utilities like this:
http://www.nliteos.com/

OEM's only excuse for not producing more up-to-date CDs to give their
clients is lack of time or laziness in my opinion.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

setirich <> wrote:

> "Robin Walker [MVP]" wrote:
>
>> My personal preference, after a full system restore, would be not to
>> try Windows Update yet, but to apply XP SP2 immediately from a
>> CD-ROM copy of the full SP2 updater.
>
> Robin, that's cool for those "pro's" who can slipstream the orig
> install, but for the average person who buys a Dell or eMachines or
> ??? product, they have no way of getting the sp2 other than possibly
> paying someone for it.

A slipstreamed solution is neither necessary nor desirable for OEM
re-installs. The original OEM re-install CD might contain essential bespoke
drivers for the PC in question, and might be in partition-image form rather
than a true Windows installer. It might not be possible to make a
slipstream version of the OEM installer, and making a slipstream version is
in any case too much work for a single re-install.

The full SP2 installer is a free download from Microsoft, and can be burnt
to CD or USB stick by anyone. The full SP2 updater was also distributed free
in magazine-cover CD-ROMs and so on.

What I advocate for OEM re-installs is this:

- pre-download the FULL SP2 installer (not the single-user online
installer).
- do the reinstall from the OEM CD by whatever method it permits.
- pay attention to the pre-requisites that the OEM has on their web site
before installing SP2: e.g. BIOS upgrades, driver upgrades, and do them all.
Do all these without visiting Windows Update and without turning on
Automatic Updates.
- install SP2 from CD or USB stick.
- then visit Windows Update.

--
Robin Walker [MVP Networking]

Jeanie wrote:
> The link that you provided to the WGA MS Forum enabled me to find the
> Microsoft Genuine Diagnostic Tool, and that solved my problem.
>
> For anyone who needs the link to the Microsoft Genuine Diagnostic Tool, here
> it is.
>
> www.microsoft.com/genuine/diag
>
> It reset my computer settings for me so that I could run Windows Update.
>
> Thank you for all of your help!
>
> "TaurArian [MS-MVP]" wrote:
>
> > The Windows Genuine Advantage (WGA) validation check process does not complete
> > when you try to validate your copy of Windows XP or Windows 2000 Professional
> > http://support.microsoft.com/default...b;en-us;905226
> >
> > WGA MS Forums:
> > http://forums.microsoft.com/Genuine/...=125&SiteID=25
> >
> >
> >
> > --
> >
> > ===========================
> > TaurArian [MS-MVP] 2005-2006
> > ===========================
> > http://www.dts-l.org/goodpost.htm
> > "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> > information current)
> >
> >
> > "Jeanie" <> wrote in message
> > news:F6C8ADDE-ADB6-425E-B85D-...
> > |I just performed a full system restore on a Compaq home computer I purchased
> > | back in 2002. It has a 2.4 GHZ processor with 1 Gig of RAM. The disks that
> > | I used to perform the system restore were the Compaq recovery disks provided
> > | with the computer at the time of purchase.
> > |
> > | Windows XP Home edition seems to load fine. Then when I try to run Windows
> > | Update, I get an error:
> > |
> > | Validation Incomplete: Unable to Perform Validation (0x80080299) You have
> > | encountered an unknown error. Please contact your local product support team
> > | for further assistance with this issue.
> > |
> > | I have run the restore program 4 different times and still get this error
> > | message. This Windows restore disk does not have SP 1 or SP 2.
> > |
> > | This is a legal software restore. The restore disks have never been used
> > | before, and they are provided by computer manufacturer.
> > |
> > | How can I get Windows Update to run correctly?
> > |
> > | Thanks for all help.
> >
> >
> >