very annoying! WLM always restored to default wink/emotion

Hi,

Very annoying problem:

1. Sign in passport frequently deleted from the sign-in list
2. Winks/emotions are frequently restored to default.

I am using XP SP2, this is a company laptop.

Thanks
\
Wu

Hello Wu,

I am sorry you are having difficulties with Windows Live Messenger. In order
to better assist you, I will need the following information.

What version of Windows Live Messenger are you running?
Do you have the Windows Live ID Signin assistant installed?
What are your credentials (Administrator, Power User, Guest, Limited)
Do you have any adware, spyware blocking software installed?
Do you have any antivirus software installed?

Are you signin to a network profile, on a domain, or is it locally?

Please provide this information, and I will be able to assist you further.


Have a nice day,

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"wu" <> wrote in message
news:...
> Hi,
>
> Very annoying problem:
>
> 1. Sign in passport frequently deleted from the sign-in list
> 2. Winks/emotions are frequently restored to default.
>
> I am using XP SP2, this is a company laptop.
>
> Thanks
> \
> Wu
>

Thanks!

The version is 8.0812, but also happened to other old version
I have signing assist installed
I am administrator
I have McAfee virusscan enterprise 8.0 and McAfee Desktop firewall 8.5
installed. No other adware/spyware. I tried to install Microsoft Defender
but failed.
I logon into domain when in office, but most time(99%) I work outside and do
not logon to domain(still use domain name when logon to the PC but no
connection to company local network actually)

Hope these are helpful.

"Jonathan Yaniv" <> wrote in message
news:e%...
> Hello Wu,
>
> I am sorry you are having difficulties with Windows Live Messenger. In
> order to better assist you, I will need the following information.
>
> What version of Windows Live Messenger are you running?
> Do you have the Windows Live ID Signin assistant installed?
> What are your credentials (Administrator, Power User, Guest, Limited)
> Do you have any adware, spyware blocking software installed?
> Do you have any antivirus software installed?
>
> Are you signin to a network profile, on a domain, or is it locally?
>
> Please provide this information, and I will be able to assist you further.
>
>
> Have a nice day,
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "wu" <> wrote in message
> news:...
>> Hi,
>>
>> Very annoying problem:
>>
>> 1. Sign in passport frequently deleted from the sign-in list
>> 2. Winks/emotions are frequently restored to default.
>>
>> I am using XP SP2, this is a company laptop.
>>
>> Thanks
>> \
>> Wu
>>
>
>

Thanks for your prompt reply,

In that case, I would like you to do the following

Go to your C:\Documents and settings

Then, click on your profile name, example Administrator

Then, go to your Application Data folder

Once in there, click Microsoft

Then click MSN Messenger

Then, delete all folders in there

Then, signon to Windows Live Messenger, sign out, and see if the errors are
still occuring

If they are, please reply to this post

Thanks

--
Jonathan Yaniv
Microsoft Windows Live Butterfly


Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"wu" <> wrote in message
news:%...
> Thanks!
>
> The version is 8.0812, but also happened to other old version
> I have signing assist installed
> I am administrator
> I have McAfee virusscan enterprise 8.0 and McAfee Desktop firewall 8.5
> installed. No other adware/spyware. I tried to install Microsoft Defender
> but failed.
> I logon into domain when in office, but most time(99%) I work outside and
> do not logon to domain(still use domain name when logon to the PC but no
> connection to company local network actually)
>
> Hope these are helpful.
>
> "Jonathan Yaniv" <> wrote in message
> news:e%...
>> Hello Wu,
>>
>> I am sorry you are having difficulties with Windows Live Messenger. In
>> order to better assist you, I will need the following information.
>>
>> What version of Windows Live Messenger are you running?
>> Do you have the Windows Live ID Signin assistant installed?
>> What are your credentials (Administrator, Power User, Guest, Limited)
>> Do you have any adware, spyware blocking software installed?
>> Do you have any antivirus software installed?
>>
>> Are you signin to a network profile, on a domain, or is it locally?
>>
>> Please provide this information, and I will be able to assist you
>> further.
>>
>>
>> Have a nice day,
>>
>> --
>> Jonathan Yaniv
>> Microsoft Windows Live Butterfly
>>
>>
>> Visit the ButterflySays Blog at
>> http://spaces.msn.com/ButterflySays/
>> "wu" <> wrote in message
>> news:...
>>> Hi,
>>>
>>> Very annoying problem:
>>>
>>> 1. Sign in passport frequently deleted from the sign-in list
>>> 2. Winks/emotions are frequently restored to default.
>>>
>>> I am using XP SP2, this is a company laptop.
>>>
>>> Thanks
>>> \
>>> Wu
>>>
>>
>>
>
>

Hi,

Not work. After computer restored from Hibernation, the passport is not in
the list again. Typed email address and signed in, I found the winks are
still there this time.


"Jonathan Yaniv" <> wrote in message
news:eLiH$...
> Thanks for your prompt reply,
>
> In that case, I would like you to do the following
>
> Go to your C:\Documents and settings
>
> Then, click on your profile name, example Administrator
>
> Then, go to your Application Data folder
>
> Once in there, click Microsoft
>
> Then click MSN Messenger
>
> Then, delete all folders in there
>
> Then, signon to Windows Live Messenger, sign out, and see if the errors
> are still occuring
>
> If they are, please reply to this post
>
> Thanks
>
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
>
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "wu" <> wrote in message
> news:%...
>> Thanks!
>>
>> The version is 8.0812, but also happened to other old version
>> I have signing assist installed
>> I am administrator
>> I have McAfee virusscan enterprise 8.0 and McAfee Desktop firewall 8.5
>> installed. No other adware/spyware. I tried to install Microsoft Defender
>> but failed.
>> I logon into domain when in office, but most time(99%) I work outside and
>> do not logon to domain(still use domain name when logon to the PC but no
>> connection to company local network actually)
>>
>> Hope these are helpful.
>>
>> "Jonathan Yaniv" <> wrote in message
>> news:e%...
>>> Hello Wu,
>>>
>>> I am sorry you are having difficulties with Windows Live Messenger. In
>>> order to better assist you, I will need the following information.
>>>
>>> What version of Windows Live Messenger are you running?
>>> Do you have the Windows Live ID Signin assistant installed?
>>> What are your credentials (Administrator, Power User, Guest, Limited)
>>> Do you have any adware, spyware blocking software installed?
>>> Do you have any antivirus software installed?
>>>
>>> Are you signin to a network profile, on a domain, or is it locally?
>>>
>>> Please provide this information, and I will be able to assist you
>>> further.
>>>
>>>
>>> Have a nice day,
>>>
>>> --
>>> Jonathan Yaniv
>>> Microsoft Windows Live Butterfly
>>>
>>>
>>> Visit the ButterflySays Blog at
>>> http://spaces.msn.com/ButterflySays/
>>> "wu" <> wrote in message
>>> news:...
>>>> Hi,
>>>>
>>>> Very annoying problem:
>>>>
>>>> 1. Sign in passport frequently deleted from the sign-in list
>>>> 2. Winks/emotions are frequently restored to default.
>>>>
>>>> I am using XP SP2, this is a company laptop.
>>>>
>>>> Thanks
>>>> \
>>>> Wu
>>>>
>>>
>>>
>>
>>
>
>