Virtual Server Update KB937986 - reoffering itself

A single patch has failed to properly install on a Windows 2003 SBS server
for Virtual Server 2005 R2. The update is KB937986. The update goes through
the install, says it is comlete, requests a restart, and once restarted is
again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
solely by WSUS but having had this time consuming (server reboots are 10-15
minute cycles - Exchange & SQL logs ...etc) is really painful to find the
time to make trial & error attempts. I also tried once through MU & then
also downloaded the patch directly to the desktop for the last try.

How can I troubleshoot this?

Has the Default Temp/TMP environmental variable been edited, Dale ?
That was the cause of the update failing to install or being reoffered
in various earlier threads.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Dale Networkguy wrote:

> A single patch has failed to properly install on a Windows 2003 SBS server
> for Virtual Server 2005 R2. The update is KB937986. The update goes through
> the install, says it is comlete, requests a restart, and once restarted is
> again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> solely by WSUS but having had this time consuming (server reboots are 10-15
> minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> time to make trial & error attempts. I also tried once through MU & then
> also downloaded the patch directly to the desktop for the last try.
>
> How can I troubleshoot this?

The value of those environment system variables is both the same: c:\temp. I
assume you are refering to system variables and not user variables for
tmp/temp. If the user variable if of some noteworthy importance please let
me know where I can read more information about this.

I really don't remember having every altered this on this box in the 3 years
it has been in operation.

Any other ideas?

"MowGreen [MVP]" wrote:

> Has the Default Temp/TMP environmental variable been edited, Dale ?
> That was the cause of the update failing to install or being reoffered
> in various earlier threads.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dale Networkguy wrote:
>
> > A single patch has failed to properly install on a Windows 2003 SBS server
> > for Virtual Server 2005 R2. The update is KB937986. The update goes through
> > the install, says it is comlete, requests a restart, and once restarted is
> > again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> > solely by WSUS but having had this time consuming (server reboots are 10-15
> > minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> > time to make trial & error attempts. I also tried once through MU & then
> > also downloaded the patch directly to the desktop for the last try.
> >
> > How can I troubleshoot this?
>

See if you can locate the KB937986.log. That should provide a clue as to
where the update is failing to install.
It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
Settings\Temp.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Dale Networkguy wrote:

> The value of those environment system variables is both the same: c:\temp. I
> assume you are refering to system variables and not user variables for
> tmp/temp. If the user variable if of some noteworthy importance please let
> me know where I can read more information about this.
>
> I really don't remember having every altered this on this box in the 3 years
> it has been in operation.
>
> Any other ideas?
>
> "MowGreen [MVP]" wrote:
>
>
>>Has the Default Temp/TMP environmental variable been edited, Dale ?
>>That was the cause of the update failing to install or being reoffered
>>in various earlier threads.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Dale Networkguy wrote:
>>
>>
>>>A single patch has failed to properly install on a Windows 2003 SBS server
>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
>>>the install, says it is comlete, requests a restart, and once restarted is
>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
>>>solely by WSUS but having had this time consuming (server reboots are 10-15
>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
>>>time to make trial & error attempts. I also tried once through MU & then
>>>also downloaded the patch directly to the desktop for the last try.
>>>
>>>How can I troubleshoot this?
>>

Here is the contents located under the %userprofile% path:

"Patch applied successfully. Resource copied from
C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
Virtual Server\vssrvc.exe
Return Code = 3010"

So this doesn't clarify much of anything. The patch thinks its installed
until the next scan of the system reoffers it again.

Any other help you can offer?

"MowGreen [MVP]" wrote:

> See if you can locate the KB937986.log. That should provide a clue as to
> where the update is failing to install.
> It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
> Settings\Temp.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dale Networkguy wrote:
>
> > The value of those environment system variables is both the same: c:\temp. I
> > assume you are refering to system variables and not user variables for
> > tmp/temp. If the user variable if of some noteworthy importance please let
> > me know where I can read more information about this.
> >
> > I really don't remember having every altered this on this box in the 3 years
> > it has been in operation.
> >
> > Any other ideas?
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Has the Default Temp/TMP environmental variable been edited, Dale ?
> >>That was the cause of the update failing to install or being reoffered
> >>in various earlier threads.
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Dale Networkguy wrote:
> >>
> >>
> >>>A single patch has failed to properly install on a Windows 2003 SBS server
> >>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
> >>>the install, says it is comlete, requests a restart, and once restarted is
> >>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> >>>solely by WSUS but having had this time consuming (server reboots are 10-15
> >>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> >>>time to make trial & error attempts. I also tried once through MU & then
> >>>also downloaded the patch directly to the desktop for the last try.
> >>>
> >>>How can I troubleshoot this?
> >>
>

Please post the entire log, Dale.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Dale Networkguy wrote:

> Here is the contents located under the %userprofile% path:
>
> "Patch applied successfully. Resource copied from
> C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
> Virtual Server\vssrvc.exe
> Return Code = 3010"
>
> So this doesn't clarify much of anything. The patch thinks its installed
> until the next scan of the system reoffers it again.
>
> Any other help you can offer?
>
> "MowGreen [MVP]" wrote:
>
>
>>See if you can locate the KB937986.log. That should provide a clue as to
>>where the update is failing to install.
>>It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
>>Settings\Temp.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Dale Networkguy wrote:
>>
>>
>>>The value of those environment system variables is both the same: c:\temp. I
>>>assume you are refering to system variables and not user variables for
>>>tmp/temp. If the user variable if of some noteworthy importance please let
>>>me know where I can read more information about this.
>>>
>>>I really don't remember having every altered this on this box in the 3 years
>>>it has been in operation.
>>>
>>>Any other ideas?
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>Has the Default Temp/TMP environmental variable been edited, Dale ?
>>>>That was the cause of the update failing to install or being reoffered
>>>>in various earlier threads.
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>Dale Networkguy wrote:
>>>>
>>>>
>>>>
>>>>>A single patch has failed to properly install on a Windows 2003 SBS server
>>>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
>>>>>the install, says it is comlete, requests a restart, and once restarted is
>>>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
>>>>>solely by WSUS but having had this time consuming (server reboots are 10-15
>>>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
>>>>>time to make trial & error attempts. I also tried once through MU & then
>>>>>also downloaded the patch directly to the desktop for the last try.
>>>>>
>>>>>How can I troubleshoot this?
>>>>

That is the entire contents of that log file.

"MowGreen [MVP]" wrote:

> Please post the entire log, Dale.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dale Networkguy wrote:
>
> > Here is the contents located under the %userprofile% path:
> >
> > "Patch applied successfully. Resource copied from
> > C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
> > Virtual Server\vssrvc.exe
> > Return Code = 3010"
> >
> > So this doesn't clarify much of anything. The patch thinks its installed
> > until the next scan of the system reoffers it again.
> >
> > Any other help you can offer?
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>See if you can locate the KB937986.log. That should provide a clue as to
> >>where the update is failing to install.
> >>It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
> >>Settings\Temp.
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Dale Networkguy wrote:
> >>
> >>
> >>>The value of those environment system variables is both the same: c:\temp. I
> >>>assume you are refering to system variables and not user variables for
> >>>tmp/temp. If the user variable if of some noteworthy importance please let
> >>>me know where I can read more information about this.
> >>>
> >>>I really don't remember having every altered this on this box in the 3 years
> >>>it has been in operation.
> >>>
> >>>Any other ideas?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>Has the Default Temp/TMP environmental variable been edited, Dale ?
> >>>>That was the cause of the update failing to install or being reoffered
> >>>>in various earlier threads.
> >>>>
> >>>>MowGreen [MVP 2003-2007]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Dale Networkguy wrote:
> >>>>
> >>>>
> >>>>
> >>>>>A single patch has failed to properly install on a Windows 2003 SBS server
> >>>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
> >>>>>the install, says it is comlete, requests a restart, and once restarted is
> >>>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> >>>>>solely by WSUS but having had this time consuming (server reboots are 10-15
> >>>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> >>>>>time to make trial & error attempts. I also tried once through MU & then
> >>>>>also downloaded the patch directly to the desktop for the last try.
> >>>>>
> >>>>>How can I troubleshoot this?
> >>>>
>

off on a 100 mile cycling ride in a town called Hope - have a great weekend

"MowGreen [MVP]" wrote:

> Please post the entire log, Dale.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dale Networkguy wrote:
>
> > Here is the contents located under the %userprofile% path:
> >
> > "Patch applied successfully. Resource copied from
> > C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
> > Virtual Server\vssrvc.exe
> > Return Code = 3010"
> >
> > So this doesn't clarify much of anything. The patch thinks its installed
> > until the next scan of the system reoffers it again.
> >
> > Any other help you can offer?
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>See if you can locate the KB937986.log. That should provide a clue as to
> >>where the update is failing to install.
> >>It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
> >>Settings\Temp.
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Dale Networkguy wrote:
> >>
> >>
> >>>The value of those environment system variables is both the same: c:\temp. I
> >>>assume you are refering to system variables and not user variables for
> >>>tmp/temp. If the user variable if of some noteworthy importance please let
> >>>me know where I can read more information about this.
> >>>
> >>>I really don't remember having every altered this on this box in the 3 years
> >>>it has been in operation.
> >>>
> >>>Any other ideas?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>Has the Default Temp/TMP environmental variable been edited, Dale ?
> >>>>That was the cause of the update failing to install or being reoffered
> >>>>in various earlier threads.
> >>>>
> >>>>MowGreen [MVP 2003-2007]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Dale Networkguy wrote:
> >>>>
> >>>>
> >>>>
> >>>>>A single patch has failed to properly install on a Windows 2003 SBS server
> >>>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
> >>>>>the install, says it is comlete, requests a restart, and once restarted is
> >>>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> >>>>>solely by WSUS but having had this time consuming (server reboots are 10-15
> >>>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> >>>>>time to make trial & error attempts. I also tried once through MU & then
> >>>>>also downloaded the patch directly to the desktop for the last try.
> >>>>>
> >>>>>How can I troubleshoot this?
> >>>>
>

Try setting TEMP to the D:\ drive, Dale. It appears that the drive with
TEMP must be the same one that VS is installed to.
Here's the KB937986.log from my system for the VPC update:

> Patch applied successfully. Resource copied from D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\
> Virtual PC.exe to D:\Program Files\Microsoft Virtual PC\Virtual PC.exe
> Return Code = 0

Return Code = 3010 A restart is required to complete the install. This
does not include installs where the ForceReboot action is run.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Dale Networkguy wrote:

> off on a 100 mile cycling ride in a town called Hope - have a great weekend
>
> "MowGreen [MVP]" wrote:
>
>
>>Please post the entire log, Dale.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>Dale Networkguy wrote:
>>
>>
>>>Here is the contents located under the %userprofile% path:
>>>
>>>"Patch applied successfully. Resource copied from
>>>C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
>>>Virtual Server\vssrvc.exe
>>> Return Code = 3010"
>>>
>>>So this doesn't clarify much of anything. The patch thinks its installed
>>>until the next scan of the system reoffers it again.
>>>
>>>Any other help you can offer?
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>See if you can locate the KB937986.log. That should provide a clue as to
>>>>where the update is failing to install.
>>>>It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
>>>>Settings\Temp.
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>Dale Networkguy wrote:
>>>>
>>>>
>>>>
>>>>>The value of those environment system variables is both the same: c:\temp. I
>>>>>assume you are refering to system variables and not user variables for
>>>>>tmp/temp. If the user variable if of some noteworthy importance please let
>>>>>me know where I can read more information about this.
>>>>>
>>>>>I really don't remember having every altered this on this box in the 3 years
>>>>>it has been in operation.
>>>>>
>>>>>Any other ideas?
>>>>>
>>>>>"MowGreen [MVP]" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Has the Default Temp/TMP environmental variable been edited, Dale ?
>>>>>>That was the cause of the update failing to install or being reoffered
>>>>>>in various earlier threads.
>>>>>>
>>>>>>MowGreen [MVP 2003-2007]
>>>>>>===============
>>>>>>*-343-* FDNY
>>>>>>Never Forgotten
>>>>>>===============
>>>>>>
>>>>>>
>>>>>>Dale Networkguy wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>A single patch has failed to properly install on a Windows 2003 SBS server
>>>>>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
>>>>>>>the install, says it is comlete, requests a restart, and once restarted is
>>>>>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
>>>>>>>solely by WSUS but having had this time consuming (server reboots are 10-15
>>>>>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
>>>>>>>time to make trial & error attempts. I also tried once through MU & then
>>>>>>>also downloaded the patch directly to the desktop for the last try.
>>>>>>>
>>>>>>>How can I troubleshoot this?
>>>>>>

I'll look into this suggestion but I have a couple of reservations:

This TEMP path is pointing to my personal profile which isn't so easy to
redirect without significant ramifications. There are time intensive
considerations in doing so and this is still for an unknown result.

My should a patch be so convoluted? No other product requires this
workaround and I'm not going to swtich TEMP variables every time patches are
released for one server. I'll never get anything done growing business with
new customers.

Does Microsoft provide any deeper support for problematic patches rather
than the public newsgroup method? Do you know of any phone number I can use
besides the generic one for PSS?

"MowGreen [MVP]" wrote:

> Try setting TEMP to the D:\ drive, Dale. It appears that the drive with
> TEMP must be the same one that VS is installed to.
> Here's the KB937986.log from my system for the VPC update:
>
> > Patch applied successfully. Resource copied from D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\
> > Virtual PC.exe to D:\Program Files\Microsoft Virtual PC\Virtual PC.exe
> > Return Code = 0
>
> Return Code = 3010 A restart is required to complete the install. This
> does not include installs where the ForceReboot action is run.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Dale Networkguy wrote:
>
> > off on a 100 mile cycling ride in a town called Hope - have a great weekend
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Please post the entire log, Dale.
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>Dale Networkguy wrote:
> >>
> >>
> >>>Here is the contents located under the %userprofile% path:
> >>>
> >>>"Patch applied successfully. Resource copied from
> >>>C:\DOCUME~1\Dale\LOCALS~1\Temp\vssrvc.exe to D:\Program Files\Microsoft
> >>>Virtual Server\vssrvc.exe
> >>> Return Code = 3010"
> >>>
> >>>So this doesn't clarify much of anything. The patch thinks its installed
> >>>until the next scan of the system reoffers it again.
> >>>
> >>>Any other help you can offer?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>See if you can locate the KB937986.log. That should provide a clue as to
> >>>>where the update is failing to install.
> >>>>It may be in WINDOWS\Temp if not in C:\temp or, in %userprofile%\Local
> >>>>Settings\Temp.
> >>>>
> >>>>MowGreen [MVP 2003-2007]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>Dale Networkguy wrote:
> >>>>
> >>>>
> >>>>
> >>>>>The value of those environment system variables is both the same: c:\temp. I
> >>>>>assume you are refering to system variables and not user variables for
> >>>>>tmp/temp. If the user variable if of some noteworthy importance please let
> >>>>>me know where I can read more information about this.
> >>>>>
> >>>>>I really don't remember having every altered this on this box in the 3 years
> >>>>>it has been in operation.
> >>>>>
> >>>>>Any other ideas?
> >>>>>
> >>>>>"MowGreen [MVP]" wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>>>>Has the Default Temp/TMP environmental variable been edited, Dale ?
> >>>>>>That was the cause of the update failing to install or being reoffered
> >>>>>>in various earlier threads.
> >>>>>>
> >>>>>>MowGreen [MVP 2003-2007]
> >>>>>>===============
> >>>>>>*-343-* FDNY
> >>>>>>Never Forgotten
> >>>>>>===============
> >>>>>>
> >>>>>>
> >>>>>>Dale Networkguy wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>A single patch has failed to properly install on a Windows 2003 SBS server
> >>>>>>>for Virtual Server 2005 R2. The update is KB937986. The update goes through
> >>>>>>>the install, says it is comlete, requests a restart, and once restarted is
> >>>>>>>again reoffered. This is also a WSUS 3.0 box. Initially I tried to install
> >>>>>>>solely by WSUS but having had this time consuming (server reboots are 10-15
> >>>>>>>minute cycles - Exchange & SQL logs ...etc) is really painful to find the
> >>>>>>>time to make trial & error attempts. I also tried once through MU & then
> >>>>>>>also downloaded the patch directly to the desktop for the last try.
> >>>>>>>
> >>>>>>>How can I troubleshoot this?
> >>>>>>
>