vista 64 bit upgrade problems

I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
retail upgrade but it say
"Setup can not ru on this version of the Operating System. To install
Windows please try booting from the install media. However, when i do
this it says i cannot use my key unless i do upgrade from within the
os. I have seen similar problems with no solutions on several blogs.
Can anyone help me?? Also, Ms. Office Pro Disappeared off my hdd the
first time i attempted to run the upgrade install.
Thanks in advance for any help


Alan

There is no upgrade path from a 32-bit version of Vista
to the 64-bit version of Vista. You'll need to purchase
a "full version" of the 64-bit version and perform a
"clean install". The 64-bit upgrade version is only valid
if you already are running a 64-bit version of Windows XP.

Installation choices for 64-bit consumer versions of Windows Vista
http://support.microsoft.com/kb/932795

"Windows XP Professional x64 users can purchase an upgrade license for the 64-bit version of Windows Vista. However, they must
perform a clean installation of the operating system."

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"Alan" wrote:

I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
retail upgrade but it say
"Setup can not ru on this version of the Operating System. To install
Windows please try booting from the install media. However, when i do
this it says i cannot use my key unless i do upgrade from within the
os. I have seen similar problems with no solutions on several blogs.
Can anyone help me?? Also, Ms. Office Pro Disappeared off my hdd the
first time i attempted to run the upgrade install.
Thanks in advance for any help


Alan

read and follow these instructions carefully -

http://blogs.zdnet.com/Bott/?p=196

you will need to do a clean install but you should have everything you need

"Alan" wrote:

> I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
> 160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
> retail upgrade but it say
> "Setup can not ru on this version of the Operating System. To install
> Windows please try booting from the install media. However, when i do
> this it says i cannot use my key unless i do upgrade from within the
> os. I have seen similar problems with no solutions on several blogs.
> Can anyone help me?? Also, Ms. Office Pro Disappeared off my hdd the
> first time i attempted to run the upgrade install.
> Thanks in advance for any help
>
>
> Alan
>
>

Carey Frisch [MVP] wrote:
> There is no upgrade path from a 32-bit version of Vista
> to the 64-bit version of Vista. You'll need to purchase
> a "full version" of the 64-bit version and perform a
> "clean install". The 64-bit upgrade version is only valid
> if you already are running a 64-bit version of Windows XP.
>
> Installation choices for 64-bit consumer versions of Windows Vista
> http://support.microsoft.com/kb/932795
>
> "Windows XP Professional x64 users can purchase an upgrade license for the 64-bit version of Windows Vista. However, they must
> perform a clean installation of the operating system."
>

That's just totally incorrect advice.
The 64 bit upgrade version merely checks that you have a valid OS
installed. The installation will proceed as a "clean" install.

Having a 32-bit installation of Vista does not
qualify for the upgrade version of the 64-bit version.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"cvp" <> wrote in message news:...
Carey Frisch [MVP] wrote:
> There is no upgrade path from a 32-bit version of Vista
> to the 64-bit version of Vista. You'll need to purchase
> a "full version" of the 64-bit version and perform a
> "clean install". The 64-bit upgrade version is only valid
> if you already are running a 64-bit version of Windows XP.
>
> Installation choices for 64-bit consumer versions of Windows Vista
> http://support.microsoft.com/kb/932795
>
> "Windows XP Professional x64 users can purchase an upgrade license for the 64-bit version of Windows Vista. However, they must
> perform a clean installation of the operating system."
>

That's just totally incorrect advice.
The 64 bit upgrade version merely checks that you have a valid OS
installed. The installation will proceed as a "clean" install.

Carey Frisch [MVP] wrote:
> Having a 32-bit installation of Vista does not
> qualify for the upgrade version of the 64-bit version.
>


Wrong again!
Since you gave the link, which part of
"If you purchase a 64-bit upgrade version of Windows Vista with the
intention of installing on a computer that is running a 32-bit operating
system, you must install Windows Vista by starting the computer from the
64-bit Vista installation DVD."
and
"The following installed operating systems are eligible for a Windows
Vista upgrade installation: ...
• Windows Vista Home Basic (32-bit and 64-bit)
• Windows Vista Home Premium (32-bit and 64-bit)
• Windows Vista Business (32-bit and 64-bit)
• Windows Vista Ultimate (32-bit and 64-bit)"

do you not understand?

You are wrong, Carey. You just have to upgrade to the equivalent of Pro or
higher. :-) The upgrade must be done as a clean install with the upgrade
version.

"Carey Frisch [MVP]" <> wrote in message
news5F1D2A0-A01F-4E8A-9D5D-...
> Having a 32-bit installation of Vista does not
> qualify for the upgrade version of the 64-bit version.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ---------------------------------------------------------------
>
> "cvp" <> wrote in message
> news:...
> Carey Frisch [MVP] wrote:
>> There is no upgrade path from a 32-bit version of Vista
>> to the 64-bit version of Vista. You'll need to purchase
>> a "full version" of the 64-bit version and perform a
>> "clean install". The 64-bit upgrade version is only valid
>> if you already are running a 64-bit version of Windows XP.
>>
>> Installation choices for 64-bit consumer versions of Windows Vista
>> http://support.microsoft.com/kb/932795
>>
>> "Windows XP Professional x64 users can purchase an upgrade license for
>> the 64-bit version of Windows Vista. However, they must
>> perform a clean installation of the operating system."
>>
>
> That's just totally incorrect advice.
> The 64 bit upgrade version merely checks that you have a valid OS
> installed. The installation will proceed as a "clean" install.

The OP clearly stated:

"I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
retail upgrade but it say
"Setup can not ru on this version of the Operating System."

The OP cannot upgrade his 32-bit version of Vista to a
64-bit version. A "clean install" would be required on
an available empty drive or partition. The OP likely
does not have "an available empty partition" with a
preinstalled 32-bit version of Vista.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/



"cvp" wrote:

> Carey Frisch [MVP] wrote:
> > Having a 32-bit installation of Vista does not
> > qualify for the upgrade version of the 64-bit version.
> >
>
>
> Wrong again!
> Since you gave the link, which part of
> "If you purchase a 64-bit upgrade version of Windows Vista with the
> intention of installing on a computer that is running a 32-bit operating
> system, you must install Windows Vista by starting the computer from the
> 64-bit Vista installation DVD."
> and
> "The following installed operating systems are eligible for a Windows
> Vista upgrade installation: ...
> • Windows Vista Home Basic (32-bit and 64-bit)
> • Windows Vista Home Premium (32-bit and 64-bit)
> • Windows Vista Business (32-bit and 64-bit)
> • Windows Vista Ultimate (32-bit and 64-bit)"
>
> do you not understand?
>

Carey Frisch [MVP] wrote:
> The OP clearly stated:
>
> "I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
> 160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
> retail upgrade but it say
> "Setup can not ru on this version of the Operating System."
>
> The OP cannot upgrade his 32-bit version of Vista to a
> 64-bit version. A "clean install" would be required on
> an available empty drive or partition. The OP likely
> does not have "an available empty partition" with a
> preinstalled 32-bit version of Vista.
>

Nonsense! The clean install does NOT have to be on an empty drive or
partition, nor on one with a 32 bit Vista. The existing drive merely has
to have enough space on it and the 32 bit system has to be available for
inspection.You've obviously never done it if you're making these assertions.

The OP did not indicate he wished to perform a
"clean install" of the 64-bit version of Vista.
He wanted to "upgrade" from his 32-bit version
to the 64-bit version.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"cvp" <> wrote in message news:...
Carey Frisch [MVP] wrote:
> The OP clearly stated:
>
> "I am on a Latitude D830 with 4 gig ram, t7700 dual core processor and
> 160 gig hdd. my system is vista business 32 bit . i bought a 64 bit
> retail upgrade but it say
> "Setup can not ru on this version of the Operating System."
>
> The OP cannot upgrade his 32-bit version of Vista to a
> 64-bit version. A "clean install" would be required on
> an available empty drive or partition. The OP likely
> does not have "an available empty partition" with a
> preinstalled 32-bit version of Vista.
>

Nonsense! The clean install does NOT have to be on an empty drive or
partition, nor on one with a 32 bit Vista. The existing drive merely has
to have enough space on it and the 32 bit system has to be available for
inspection.You've obviously never done it if you're making these assertions.