Vista 64 - Failed Update KB938979

This update of 2 days ago will not install and it does not give an error
code. It has now tried 6 times to install, it just says failed in history.
Does any one have any ideas? Also, does any one know how to find out what
the update is? XP would expand to give you a description of an update. This
doesn't and I can't find a description..

Rox

An update is available that improves the performance and reliability of
Windows Vista
http://support.microsoft.com/kb/938979

The Introduction lists the issues for which this update is intended to
resolve. If none listed apply to your system, than just Hide the update.
If they do apply and you purchased the system this year than contact the
manufacturer of the system for support.
If you upgraded to Vista using a Retail DVD than MS offers support, for
how long, I do not know.
My Retail copy is still sitting in that impossible to open plastic
'tomb'. <w>


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Rox wrote:

> This update of 2 days ago will not install and it does not give an error
> code. It has now tried 6 times to install, it just says failed in history.
> Does any one have any ideas? Also, does any one know how to find out what
> the update is? XP would expand to give you a description of an update. This
> doesn't and I can't find a description..
>
> Rox

On Aug 31, 12:29 pm, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> An update is available that improves the performance and reliability of
> Windows Vistahttp://support.microsoft.com/kb/938979
>
> The Introduction lists the issues for which this update is intended to
> resolve. If none listed apply to your system, than just Hide the update.
> If they do apply and you purchased the system this year than contact the
> manufacturer of the system for support.
> If you upgraded to Vista using a Retail DVD than MS offers support, for
> how long, I do not know.
> My Retail copy is still sitting in that impossible to open plastic
> 'tomb'. <w>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Rox wrote:
> > This update of 2 days ago will not install and it does not give an error
> > code. It has now tried 6 times to install, it just says failed in history.
> > Does any one have any ideas? Also, does any one know how to find out what
> > the update is? XP would expand to give you a description of an update. This
> > doesn't and I can't find a description..
>
> > Rox- Hide quoted text -
>
> - Show quoted text -

This fails in the x86 version of vista as well. The problem reports
are all over the internet but no word from microsoft. Several people
have even called in free support incidents to no avail. Problem is,
since these updates are incremental, no further updates will work
either.

You have to do them manually until MS fixes it. Glad I paid so much
for my OS, with a crap update system. .

The Update is really a Package of updates. If you really want to
get into this, then open the cbs.log located in

%windir%\logs\CBS\cbs.log

Since 939879 is one Update that contains Packages, one of the Packages
is failing to install, thus, preventing the other Packages from installing.
Best to start from the bottom up and search [Find] for the word
" error " and see if you can determine which Package or component of
said Package is failing to install.

Be aware that the cbs.log can be *very* large, Rich.

Welcome to Component Based Servicing <w>


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



wrote:

> On Aug 31, 12:29 pm, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
>
>>An update is available that improves the performance and reliability of
>>Windows Vistahttp://support.microsoft.com/kb/938979
>>
>>The Introduction lists the issues for which this update is intended to
>>resolve. If none listed apply to your system, than just Hide the update.
>>If they do apply and you purchased the system this year than contact the
>>manufacturer of the system for support.
>>If you upgraded to Vista using a Retail DVD than MS offers support, for
>>how long, I do not know.
>>My Retail copy is still sitting in that impossible to open plastic
>>'tomb'. <w>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Rox wrote:
>>
>>>This update of 2 days ago will not install and it does not give an error
>>>code. It has now tried 6 times to install, it just says failed in history.
>>>Does any one have any ideas? Also, does any one know how to find out what
>>>the update is? XP would expand to give you a description of an update. This
>>>doesn't and I can't find a description..
>>
>>>Rox- Hide quoted text -
>>
>>- Show quoted text -
>
>
> This fails in the x86 version of vista as well. The problem reports
> are all over the internet but no word from microsoft. Several people
> have even called in free support incidents to no avail. Problem is,
> since these updates are incremental, no further updates will work
> either.
>
> You have to do them manually until MS fixes it. Glad I paid so much
> for my OS, with a crap update system. .
>

Hi MowGreen..

Final got back to you. I went to the site and downloaded and installed
manually. It stated update was sucessful. About 4 hours later the system
crashed and would not reboot. I tried everything. When it would start to
boot right after the running MS lights a blue screen would come up for 1
second or less. Never was able to read it. Recovery didn't work ether. Not
even the HP recovery would not work..
I was lucky about one thing. I had just created an image the night before
with the emg boot CD. Also about a month ago when I got the system, the
first thing I did was move all of User (profiles, hiden files, I have no User
on C to disk D:.. Because of that I lost none of my work, program configs,
profiles) all the up to the crash. The image replace took 20 minutes. Oh!,
this was not Vista's image software.

So, I do not know if the crash was because of KB938979 but ..... a little to
close to the update install, not to at least consider it..
But thanks for your help MowGreen, now I know were to look for the updates
to do manually.

--
Rox


"MowGreen [MVP]" wrote:

> The Update is really a Package of updates. If you really want to
> get into this, then open the cbs.log located in
>
> %windir%\logs\CBS\cbs.log
>
> Since 939879 is one Update that contains Packages, one of the Packages
> is failing to install, thus, preventing the other Packages from installing.
> Best to start from the bottom up and search [Find] for the word
> " error " and see if you can determine which Package or component of
> said Package is failing to install.
>
> Be aware that the cbs.log can be *very* large, Rich.
>
> Welcome to Component Based Servicing <w>
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> wrote:
>
> > On Aug 31, 12:29 pm, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> >
> >>An update is available that improves the performance and reliability of
> >>Windows Vistahttp://support.microsoft.com/kb/938979
> >>
> >>The Introduction lists the issues for which this update is intended to
> >>resolve. If none listed apply to your system, than just Hide the update.
> >>If they do apply and you purchased the system this year than contact the
> >>manufacturer of the system for support.
> >>If you upgraded to Vista using a Retail DVD than MS offers support, for
> >>how long, I do not know.
> >>My Retail copy is still sitting in that impossible to open plastic
> >>'tomb'. <w>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Rox wrote:
> >>
> >>>This update of 2 days ago will not install and it does not give an error
> >>>code. It has now tried 6 times to install, it just says failed in history.
> >>>Does any one have any ideas? Also, does any one know how to find out what
> >>>the update is? XP would expand to give you a description of an update. This
> >>>doesn't and I can't find a description..
> >>
> >>>Rox- Hide quoted text -
> >>
> >>- Show quoted text -
> >
> >
> > This fails in the x86 version of vista as well. The problem reports
> > are all over the internet but no word from microsoft. Several people
> > have even called in free support incidents to no avail. Problem is,
> > since these updates are incremental, no further updates will work
> > either.
> >
> > You have to do them manually until MS fixes it. Glad I paid so much
> > for my OS, with a crap update system. .
> >
>

Nice work, Rox. Backups are cool <w> Sure saves a lot of
wasted days and wasted nights, <hic>
Updates can also be downloaded from the new MicrosoftUpdate Catalog:
http://catalog.update.microsoft.com/v7/site/Home.aspx

Accessible either via IE or Firefox with IETab installed.
Prior to installing any updates for Vista, I *strongly* urge you
to see if this one is installed as of yet :

An update to prevent a Background Intelligent Transfer Service (BITS)
crash on a Windows Vista-based computer
http://support.microsoft.com/kb/939159


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Rox wrote:

> Hi MowGreen..
>
> Final got back to you. I went to the site and downloaded and installed
> manually. It stated update was sucessful. About 4 hours later the system
> crashed and would not reboot. I tried everything. When it would start to
> boot right after the running MS lights a blue screen would come up for 1
> second or less. Never was able to read it. Recovery didn't work ether. Not
> even the HP recovery would not work..
> I was lucky about one thing. I had just created an image the night before
> with the emg boot CD. Also about a month ago when I got the system, the
> first thing I did was move all of User (profiles, hiden files, I have no User
> on C to disk D:.. Because of that I lost none of my work, program configs,
> profiles) all the up to the crash. The image replace took 20 minutes. Oh!,
> this was not Vista's image software.
>
> So, I do not know if the crash was because of KB938979 but ..... a little to
> close to the update install, not to at least consider it..
> But thanks for your help MowGreen, now I know were to look for the updates
> to do manually.
>

I was having extensive problems updating this update as well. I must
have spent at least a full day now trying to figure it out, throwing
everything at it I could find. Then I found this:

http://www.eggheadcafe.com/software/.../kb938979.aspx

I too had moved not only my user folders to a second hard drive, but
also my Public folder via registry edit. After following the steps
listed on that link, I was able to get the KB938979 patch installed.
It reports as successful and shows in the installed updates list, but
it doesn't look like the file versions were updated.

So I'm halfway there. Just thought this might help others who are
having this same trouble.