From your problem description, I understand that a problem was
encountered when trying to perform Windows Update. If I have
misunderstood your concern, please don’t hesitate to let me know.
I understand the inconvenience you have experienced. Please be assured
that I will do my best to help you.
This issue can be usually caused by the following factors:
1. Some third-party programs affect.
2. Corrupted Windows Update Temporary folders.
3. Windows Update service is not started.
4. Some system problems.
I will help you to check this issue on Windows Update side and
eliminate all possible causes on Windows Update side first. If we find
this issue is caused by some system problems I will help you to involve
our System Support to do a system check. Your understanding is highly
appreciated.
In order to narrow down the cause of this issue and resolve it, please
refer to the following steps. After finishing each step, please check
the result again on the Windows Update website.
NOTE: Some third party programs can affect the Windows Update service.
If you are running any third party applications such as Spyblocker,
Internet or web accelerators (programs designed to boost the speed of
the Internet connection), security or anti-virus programs (Norton,
McAfee, etc.), I recommend we temporarily disable or shut them down and
then try accessing Windows Update later Please understand that we are
disabling these programs only for the purpose of troubleshooting and we
can re-enable these programs after we finish troubleshooting.
Step 1: Rename the Windows Update Softwaredistribution folder
==========================================
This problem may occur if the Windows Update, Software distribution
folder has been corrupted. We can refer to the following steps to rename
this folder. Please note that the folder will be re-created the next
time we visit the Windows Update site.
1. Close all the open windows.
2. Click the \"Start\" Button, click \"All programs\", and click
\"Accessories\".
3. Right-click \"Command Prompt\", and click \"Run as administrator\".
4. In \"Administrator: Command Prompt\" window, type in \"net stop
WuAuServ\" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and
include any error messages you may have received when it failed.
5. Click the \"Start\" Button, in the \"Start Search\" box, type in
\"%windir%\" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named
\"SoftwareDistribution\".
7. Right-click on the folder, select \"Rename\" and type \"SDold\"
(without the quotes) to rename this folder.
8. Still in \"Administrator: Command Prompt\" window, type the command
\"net start WuAuServ\" (without the quotes) in the opened window to
restart the Windows Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.
If the issue persists, please continue try Step 2.
Step 2: Verify the relevant Windows Update services
=================================
1. Click the \"Start\" Button in the \"Start Search\" bar, type:
\"services.msc\" (without quotes) and press Enter. If you are prompted
for an administrator password or confirmation, type the password or
provide confirmation.
2. Double click the service \"Windows Update\".
3. Click on the \"General\" tab; make sure the \"Startup Type\" is
\"Automatic\" or \"Manual\". Then please click the \"Start\" button
under \"Service Status\" to start the service.
4. Please repeat the above steps with the Background Intelligent
Transfer Service (BITS).
You can also temporarily stop these services, restart the computer, and
then start these services again.
Dave-UK;784011 Wrote:
> "tboy34" <> wrote in message
> news:...> > >
> > >
> > > I was able to solve the problem through microsoft help. If you would
> > > like the directions I was given, I would gladly send them to you.
> > give
> > > me an email address and I can send them to you.
> > > > >
>
> Is this top secret information or something ?
> Why don't you just post the info for the benefit of everyone ?
--
tboy34
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