"Clark" <no-> wrote in message
news:...
> Eric wrote:
>> "Clark" <no-> wrote in message
>> news:%...
>>> Eric wrote:
>>>> "Clark" <no-> wrote in message
>>>> news:%...
>>>>> I know two folks that just got new computers with Vista. They both
>>>>> seem to be having the same problem with IE 7 or 8 refusing to load
>>>>> pages after surfing for a period of time. They both say a reboot is
>>>>> necessary to restore IE to usability.
>>>>>
>>>>> I have not found a definite answer on the net, so does anyone know if
>>>>> this is a common problem in Vista and how to fix it?
>>>>>
>>>>> Thanks,
>>>>> Clark
>>>> Why would you assume IE is the problem? Have you tried loading pages
>>>> in FireFox when IE starts "refusing to load pages"?
>>>> What version of Vista (Basic, Premium, Business, Ultimate)? What bit
>>>> (32/64)?
>>>> Is SP1 installed? SP2?
>>>> Are they actually experencing the problem in IE7 and/or IE8?
>>>> When it stops loading pages, check the network connections (under Setup
>>>> on the Windows menu). Find the active connection, right click, select
>>>> properties. Does it show "internet"?
>>>> How long (approximately) must they surf before encountering this error?
>>>> Is there a modem? Are there lights lit on the modem?
>>>> Is there a router? Are there lights lit on the router?
>>>> Is there an AV program installed?
>>>> Is there an error message other than browsing to "unable to load page"?
>>>> What sort of connection is it (dial-up, DSL, FiOS, cable)?
>>>> Are there wires running into the modem, from the modem to the router
>>>> (if there is one), from the router to the PC, or is any part of it
>>>> wireless?
>>>>
>>>> It's not a "common problem" since I can browse just fine in IE. I have
>>>> cable internet and my only issue is that it takes at least several
>>>> minutes to get to the internet after turning on the modem. There's no
>>>> delay for access after booting up the PC if the modem is already up and
>>>> running.
>>> One is running an AMD Phenom(tm) II X4 920 Processor with Vista x64 SP1.
>>> I have recommended they update to SP2.
>>>
>>> He says during the lockups, both AT&T DSL and his own checking program
>>> shows connectivity is normal. Modems have already been changed out.
>>> About 2 hours is how long it takes for it to stop loading pages with a
>>> message in IE saying it can not reach the internet (or something close).
>>> Both IE and Firefox do the same thing. He is running the 32 bit version
>>> of IE and says the x64 does the same thing.
>>>
>>> He says he was online with AT&T troubleshooting and they had no idea.
>>>
>>> He is using the Free AVG anti-virus, but I don't know about the second
>>> person.
>>>
>>> Thanks,
>>> Clark
>>
>> In troubleshooting it helps to answer all of the questions until you
>> solve the problem or run out of questions. Here's a few you missed.
>> Why would you ask if it's an IE bug if FireFox does the same thing?
>> What is "his own checking program" that shows connectivity? Does it show
>> "internet" on the Properties page of the network connection?
>> You don't necessarily have to reboot to get it back if the network
>> connection is losing it's internet connectivity. First try renewing the
>> IP and/or resetting the network adapter, which should both be options
>> from the diagnostics selection on that network connection properties
>> page.
>> Is there a router involved? Are the lights lit on the modem/router when
>> connectivity is lost?
>> Is it a fully wired system or is any part of the connection wireless?
>> Is he trying to access any particular page when connectivity is lost?
>> Is he able to access any page after getting this error if you shut down
>> the AV program? That program could be blocking it for some reason.
>
> They are saying after the browser locks up, they can still do e-mail. One
> just updated to SP2 and it was no help. I have told them about the
> Network trouble shooter and how to reset the adapter. No wireless, but I
> need to suggest they shutdown the AV. Just hate to leave them exposed.
> No particular page is being accessed. I will try to get them to ping a
> site.
>
> Something strange they both say is when they reboot after a stall, their
> passwords have to be redone (I am assuming web page passwords) I just
> suggested they turn off UAC and try for a while.
>
> All good suggestions.
>
> Thanks,
> Clark
I wouldn't recommend uninstalling an AV program unless you have another one
to install but temporarily shutting down the AV to see if it's causing the
problem should be ok.
That is odd indeed if email actually gets sent out to the internet but
browsers don't work. Something might be seriously wrong, the OS might need
to be reinstalled.
If they have a router be sure to check it's configuration.
IE often loses settngs if it crashes. If that's an issue you may want to
suggest backing up cookies and attempting to restore them. If there are a
lot of different passwords to remember I would suggest keeping them in a
separate application. There are some (freeware) programs just for password
management, or they could just write them down in a document or spreadsheet
file (make sure the file is backed up to a disk or flash drive of some
sort).
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