Vista backup terminates with error 0x8007000E

I have Vista Home Premium just installed. When I start the backup program it
terminates after some seconds with error message 0x8007000E saying that not
enough memory is availably for the shadow copy. However, there are 158 GB of
225 GB available on the hard disk. The backup medium, an external hard disk,
also has about 150 GB of memory. My computer has 1 GB RAM. What is wrong?

Martin, can you email me the following information? Let me know if you have
questions about how to do this. My email address is correct minus "online."


1. A screenshot of your Disk Management screen showing disks and volumes.
2. Contents of %windir%\logs\windowsbackup\
3. Generate a log file using the instructions below and email it to me:

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log.

Next, reproduce the error. You should have a file called asr.log under c:\.


--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.



"Martin" <> wrote in message
news:153DEEB4-0073-4719-896D-...
>I have Vista Home Premium just installed. When I start the backup program
>it
> terminates after some seconds with error message 0x8007000E saying that
> not
> enough memory is availably for the shadow copy. However, there are 158 GB
> of
> 225 GB available on the hard disk. The backup medium, an external hard
> disk,
> also has about 150 GB of memory. My computer has 1 GB RAM. What is wrong?

Thanks, Jill, for your support. I finally discovered that the problem does
not occur if I deactivate the anti-virus program on my computer. I am running
G-Data Internet Security 2007 which is supposed to be Vista-compatible.

"Jill Zoeller [MSFT]" wrote:

> Martin, can you email me the following information? Let me know if you have
> questions about how to do this. My email address is correct minus "online."
>
>
> 1. A screenshot of your Disk Management screen showing disks and volumes.
> 2. Contents of %windir%\logs\windowsbackup\
> 3. Generate a log file using the instructions below and email it to me:
>
> Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
> create a new key called LogFileSetting
>
> Under LogFileSetting, create a new DWORD value called EnableLogging.
> Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
> or 1 (decimal)
>
> Under LogFileSetting, create a new String value called LogPathName.
> Right-click that value, click Modify, and then enter C:\asr.log.
>
> Next, reproduce the error. You should have a file called asr.log under c:\.
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
>
> "Martin" <> wrote in message
> news:153DEEB4-0073-4719-896D-...
> >I have Vista Home Premium just installed. When I start the backup program
> >it
> > terminates after some seconds with error message 0x8007000E saying that
> > not
> > enough memory is availably for the shadow copy. However, there are 158 GB
> > of
> > 225 GB available on the hard disk. The backup medium, an external hard
> > disk,
> > also has about 150 GB of memory. My computer has 1 GB RAM. What is wrong?
>
>

I have just remarked that G DATA has published an update for Internet
Security 2007 which is free of charge for registered users. This update is
declared to be Vista-compatible and the memory error does not occur any more.

Here is the link (to the German page)

http://www.gdata.de/support/DE/upgradeservice

"Martin" wrote:

> Thanks, Jill, for your support. I finally discovered that the problem does
> not occur if I deactivate the anti-virus program on my computer. I am running
> G-Data Internet Security 2007 which is supposed to be Vista-compatible.
>
> "Jill Zoeller [MSFT]" wrote:
>
> > Martin, can you email me the following information? Let me know if you have
> > questions about how to do this. My email address is correct minus "online."
> >
> >
> > 1. A screenshot of your Disk Management screen showing disks and volumes.
> > 2. Contents of %windir%\logs\windowsbackup\
> > 3. Generate a log file using the instructions below and email it to me:
> >
> > Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
> > create a new key called LogFileSetting
> >
> > Under LogFileSetting, create a new DWORD value called EnableLogging.
> > Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
> > or 1 (decimal)
> >
> > Under LogFileSetting, create a new String value called LogPathName.
> > Right-click that value, click Modify, and then enter C:\asr.log.
> >
> > Next, reproduce the error. You should have a file called asr.log under c:\.
> >
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > Want to learn more about Windows file and storage technologies? Visit our
> > team blog at http://blogs.technet.com/filecab/default.aspx.
> >
> >
> >
> > "Martin" <> wrote in message
> > news:153DEEB4-0073-4719-896D-...
> > >I have Vista Home Premium just installed. When I start the backup program
> > >it
> > > terminates after some seconds with error message 0x8007000E saying that
> > > not
> > > enough memory is availably for the shadow copy. However, there are 158 GB
> > > of
> > > 225 GB available on the hard disk. The backup medium, an external hard
> > > disk,
> > > also has about 150 GB of memory. My computer has 1 GB RAM. What is wrong?
> >
> >

Yes, Martin, thank you for posting your update here. In the future I'll make
sure that customers reporting problems first check their AV software.

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Martin" <> wrote in message
news:4F804AEA-D0BE-41E1-B310-...
>I have just remarked that G DATA has published an update for Internet
> Security 2007 which is free of charge for registered users. This update is
> declared to be Vista-compatible and the memory error does not occur any
> more.
>
> Here is the link (to the German page)
>
> http://www.gdata.de/support/DE/upgradeservice
>
> "Martin" wrote:
>
>> Thanks, Jill, for your support. I finally discovered that the problem
>> does
>> not occur if I deactivate the anti-virus program on my computer. I am
>> running
>> G-Data Internet Security 2007 which is supposed to be Vista-compatible.
>>
>> "Jill Zoeller [MSFT]" wrote:
>>
>> > Martin, can you email me the following information? Let me know if you
>> > have
>> > questions about how to do this. My email address is correct minus
>> > "online."
>> >
>> >
>> > 1. A screenshot of your Disk Management screen showing disks and
>> > volumes.
>> > 2. Contents of %windir%\logs\windowsbackup\
>> > 3. Generate a log file using the instructions below and email it to me:
>> >
>> > Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
>> > NT\CurrentVersion\Asr,
>> > create a new key called LogFileSetting
>> >
>> > Under LogFileSetting, create a new DWORD value called EnableLogging.
>> > Right-click that value, click Modify, and then enter 00000001
>> > (hexadecimal)
>> > or 1 (decimal)
>> >
>> > Under LogFileSetting, create a new String value called LogPathName.
>> > Right-click that value, click Modify, and then enter C:\asr.log.
>> >
>> > Next, reproduce the error. You should have a file called asr.log under
>> > c:\.
>> >
>> >
>> > --
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> > Want to learn more about Windows file and storage technologies? Visit
>> > our
>> > team blog at http://blogs.technet.com/filecab/default.aspx.
>> >
>> >
>> >
>> > "Martin" <> wrote in message
>> > news:153DEEB4-0073-4719-896D-...
>> > >I have Vista Home Premium just installed. When I start the backup
>> > >program
>> > >it
>> > > terminates after some seconds with error message 0x8007000E saying
>> > > that
>> > > not
>> > > enough memory is availably for the shadow copy. However, there are
>> > > 158 GB
>> > > of
>> > > 225 GB available on the hard disk. The backup medium, an external
>> > > hard
>> > > disk,
>> > > also has about 150 GB of memory. My computer has 1 GB RAM. What is
>> > > wrong?
>> >
>> >