Vista: Cannot install critical KB952709

I'm having trouble installing critical update KB952709. The installation goes
through a number of steps:
1) installation of the update -> ok, system reboots
2) configuring the update -> ok, system reboots
3) more configuration -> ok, system reboots
After the last one, some DOS like messages appear. They go by really fast
but seem to be registry related.

After the final reboot a message appears that the configuration of the
update has failed and it reverts to its previous state.

The message in Windows Update names error 80004005. When I look into the
logs it says something about not being able to set the update to a stable
state.

I know I am not the only one with this problem. I have found several posts
about this one but none of the solutions work. I have disabled the virus
scanner and firewall, restarted the BITS services and so on.

I am running Vista Home Premium that came preinstalled on my HP Pavillion
desktop.

I have now hidden the update just to avoid having to go through the failing
update process every day but I would rather implement a solution and have the
update installed.

Any suggestions?

Henk

Hello Henk,

See <http://support.microsoft.com/kb/933528> for possible help.
- -- ---

"Henk" wrote:

> I'm having trouble installing critical update KB952709. The installation goes
> through a number of steps:
> 1) installation of the update -> ok, system reboots
> 2) configuring the update -> ok, system reboots
> 3) more configuration -> ok, system reboots
> After the last one, some DOS like messages appear. They go by really fast
> but seem to be registry related.
>
> After the final reboot a message appears that the configuration of the
> update has failed and it reverts to its previous state.
>
> The message in Windows Update names error 80004005. When I look into the
> logs it says something about not being able to set the update to a stable
> state.
>
> I know I am not the only one with this problem. I have found several posts
> about this one but none of the solutions work. I have disabled the virus
> scanner and firewall, restarted the BITS services and so on.
>
> I am running Vista Home Premium that came preinstalled on my HP Pavillion
> desktop.
>
> I have now hidden the update just to avoid having to go through the failing
> update process every day but I would rather implement a solution and have the
> update installed.
>
> Any suggestions?
>
> Henk

Engel,

Thanks for your reply. This article however does not solve my problem.


"Engel" wrote:

> Hello Henk,
>
> See <http://support.microsoft.com/kb/933528> for possible help.
> - -- ---
>
> "Henk" wrote:
>
> > I'm having trouble installing critical update KB952709. The installation goes
> > through a number of steps:
> > 1) installation of the update -> ok, system reboots
> > 2) configuring the update -> ok, system reboots
> > 3) more configuration -> ok, system reboots
> > After the last one, some DOS like messages appear. They go by really fast
> > but seem to be registry related.
> >
> > After the final reboot a message appears that the configuration of the
> > update has failed and it reverts to its previous state.
> >
> > The message in Windows Update names error 80004005. When I look into the
> > logs it says something about not being able to set the update to a stable
> > state.
> >
> > I know I am not the only one with this problem. I have found several posts
> > about this one but none of the solutions work. I have disabled the virus
> > scanner and firewall, restarted the BITS services and so on.
> >
> > I am running Vista Home Premium that came preinstalled on my HP Pavillion
> > desktop.
> >
> > I have now hidden the update just to avoid having to go through the failing
> > update process every day but I would rather implement a solution and have the
> > update installed.
> >
> > Any suggestions?
> >
> > Henk

Just a question! => Are you running Vista or Vista SP1?

What anti-virus application or security suite (& version) is installed?
What anti-spyware applications (other than Defender)? What third-party
firewall (if any)?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB952709).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Henk wrote:
> I'm having trouble installing critical update KB952709. The installation
> goes through a number of steps:
> 1) installation of the update -> ok, system reboots
> 2) configuring the update -> ok, system reboots
> 3) more configuration -> ok, system reboots
> After the last one, some DOS like messages appear. They go by really fast
> but seem to be registry related.
>
> After the final reboot a message appears that the configuration of the
> update has failed and it reverts to its previous state.
>
> The message in Windows Update names error 80004005. When I look into the
> logs it says something about not being able to set the update to a stable
> state.
>
> I know I am not the only one with this problem. I have found several posts
> about this one but none of the solutions work. I have disabled the virus
> scanner and firewall, restarted the BITS services and so on.
>
> I am running Vista Home Premium that came preinstalled on my HP Pavillion
> desktop.
>
> I have now hidden the update just to avoid having to go through the
> failing
> update process every day but I would rather implement a solution and have
> the update installed.

I am running Vista SP1.

My Anti virus suite is Mcafee virusscan plus, latest release. This is an
all-in-one solution offering virusscanner, firewall, anti-spyware etc.

"PA Bear [MS MVP]" wrote:

> Just a question! => Are you running Vista or Vista SP1?
>
> What anti-virus application or security suite (& version) is installed?
> What anti-spyware applications (other than Defender)? What third-party
> firewall (if any)?
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB952709).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Henk wrote:
> > I'm having trouble installing critical update KB952709. The installation
> > goes through a number of steps:
> > 1) installation of the update -> ok, system reboots
> > 2) configuring the update -> ok, system reboots
> > 3) more configuration -> ok, system reboots
> > After the last one, some DOS like messages appear. They go by really fast
> > but seem to be registry related.
> >
> > After the final reboot a message appears that the configuration of the
> > update has failed and it reverts to its previous state.
> >
> > The message in Windows Update names error 80004005. When I look into the
> > logs it says something about not being able to set the update to a stable
> > state.
> >
> > I know I am not the only one with this problem. I have found several posts
> > about this one but none of the solutions work. I have disabled the virus
> > scanner and firewall, restarted the BITS services and so on.
> >
> > I am running Vista Home Premium that came preinstalled on my HP Pavillion
> > desktop.
> >
> > I have now hidden the update just to avoid having to go through the
> > failing
> > update process every day but I would rather implement a solution and have
> > the update installed.
>
>

Did the machine come with Vista SP1 preinstalled or did you install it? If
the latter, did you install it via Windows Update or manually?

Can you install the update manually using the download links in
http://support.microsoft.com/kb/952709 ?

The above notwithstanding, I'd recommend that you open a free Vista SP1
support incident, Henk:

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Henk wrote:
> I am running Vista SP1.
>
> My Anti virus suite is Mcafee virusscan plus, latest release. This is an
> all-in-one solution offering virusscanner, firewall, anti-spyware etc.
>
> "PA Bear [MS MVP]" wrote:
>
>> Just a question! => Are you running Vista or Vista SP1?
>>
>> What anti-virus application or security suite (& version) is installed?
>> What anti-spyware applications (other than Defender)? What third-party
>> firewall (if any)?
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB952709).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Henk wrote:
>>> I'm having trouble installing critical update KB952709. The installation
>>> goes through a number of steps:
>>> 1) installation of the update -> ok, system reboots
>>> 2) configuring the update -> ok, system reboots
>>> 3) more configuration -> ok, system reboots
>>> After the last one, some DOS like messages appear. They go by really
>>> fast
>>> but seem to be registry related.
>>>
>>> After the final reboot a message appears that the configuration of the
>>> update has failed and it reverts to its previous state.
>>>
>>> The message in Windows Update names error 80004005. When I look into the
>>> logs it says something about not being able to set the update to a
>>> stable
>>> state.
>>>
>>> I know I am not the only one with this problem. I have found several
>>> posts
>>> about this one but none of the solutions work. I have disabled the virus
>>> scanner and firewall, restarted the BITS services and so on.
>>>
>>> I am running Vista Home Premium that came preinstalled on my HP
>>> Pavillion
>>> desktop.
>>>
>>> I have now hidden the update just to avoid having to go through the
>>> failing
>>> update process every day but I would rather implement a solution and
>>> have
>>> the update installed.

I installed SP1 myself using Windows Update. I have tried installing KB952709
manually but this gives the same result.

Thank you for your support. I will open a support incident.


"PA Bear [MS MVP]" wrote:

> Did the machine come with Vista SP1 preinstalled or did you install it? If
> the latter, did you install it via Windows Update or manually?
>
> Can you install the update manually using the download links in
> http://support.microsoft.com/kb/952709 ?
>
> The above notwithstanding, I'd recommend that you open a free Vista SP1
> support incident, Henk:
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
> • US:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Henk wrote:
> > I am running Vista SP1.
> >
> > My Anti virus suite is Mcafee virusscan plus, latest release. This is an
> > all-in-one solution offering virusscanner, firewall, anti-spyware etc.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Just a question! => Are you running Vista or Vista SP1?
> >>
> >> What anti-virus application or security suite (& version) is installed?
> >> What anti-spyware applications (other than Defender)? What third-party
> >> firewall (if any)?
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB952709).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >>
> >> Henk wrote:
> >>> I'm having trouble installing critical update KB952709. The installation
> >>> goes through a number of steps:
> >>> 1) installation of the update -> ok, system reboots
> >>> 2) configuring the update -> ok, system reboots
> >>> 3) more configuration -> ok, system reboots
> >>> After the last one, some DOS like messages appear. They go by really
> >>> fast
> >>> but seem to be registry related.
> >>>
> >>> After the final reboot a message appears that the configuration of the
> >>> update has failed and it reverts to its previous state.
> >>>
> >>> The message in Windows Update names error 80004005. When I look into the
> >>> logs it says something about not being able to set the update to a
> >>> stable
> >>> state.
> >>>
> >>> I know I am not the only one with this problem. I have found several
> >>> posts
> >>> about this one but none of the solutions work. I have disabled the virus
> >>> scanner and firewall, restarted the BITS services and so on.
> >>>
> >>> I am running Vista Home Premium that came preinstalled on my HP
> >>> Pavillion
> >>> desktop.
> >>>
> >>> I have now hidden the update just to avoid having to go through the
> >>> failing
> >>> update process every day but I would rather implement a solution and
> >>> have
> >>> the update installed.
>
>

You're welcome and thanks for your feedback. Let us know how you make out,
please.

Henk wrote:
> I installed SP1 myself using Windows Update. I have tried installing
> KB952709 manually but this gives the same result.
>
> Thank you for your support. I will open a support incident.
>
>
> "PA Bear [MS MVP]" wrote:
>> Did the machine come with Vista SP1 preinstalled or did you install it?
>> If
>> the latter, did you install it via Windows Update or manually?
>>
>> Can you install the update manually using the download links in
>> http://support.microsoft.com/kb/952709 ?
>>
>> The above notwithstanding, I'd recommend that you open a free Vista SP1
>> support incident, Henk:
>>
>> Unlimited installation and compatibility support for Vista SP1 is
>> available
>> at no charge through 18 Mar-09
>> • US:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • CA:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • UK:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • AU:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>> Vista | select Windows Vista Service Pack 1
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Henk wrote:
>>> I am running Vista SP1.
>>>
>>> My Anti virus suite is Mcafee virusscan plus, latest release. This is an
>>> all-in-one solution offering virusscanner, firewall, anti-spyware etc.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Just a question! => Are you running Vista or Vista SP1?
>>>>
>>>> What anti-virus application or security suite (& version) is installed?
>>>> What anti-spyware applications (other than Defender)? What third-party
>>>> firewall (if any)?
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB952709).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Henk wrote:
>>>>> I'm having trouble installing critical update KB952709. The
>>>>> installation
>>>>> goes through a number of steps:
>>>>> 1) installation of the update -> ok, system reboots
>>>>> 2) configuring the update -> ok, system reboots
>>>>> 3) more configuration -> ok, system reboots
>>>>> After the last one, some DOS like messages appear. They go by really
>>>>> fast
>>>>> but seem to be registry related.
>>>>>
>>>>> After the final reboot a message appears that the configuration of the
>>>>> update has failed and it reverts to its previous state.
>>>>>
>>>>> The message in Windows Update names error 80004005. When I look into
>>>>> the
>>>>> logs it says something about not being able to set the update to a
>>>>> stable
>>>>> state.
>>>>>
>>>>> I know I am not the only one with this problem. I have found several
>>>>> posts
>>>>> about this one but none of the solutions work. I have disabled the
>>>>> virus
>>>>> scanner and firewall, restarted the BITS services and so on.
>>>>>
>>>>> I am running Vista Home Premium that came preinstalled on my HP
>>>>> Pavillion
>>>>> desktop.
>>>>>
>>>>> I have now hidden the update just to avoid having to go through the
>>>>> failing
>>>>> update process every day but I would rather implement a solution and
>>>>> have
>>>>> the update installed.

Ok, so I tried to open a windows vista sp1 incident. But going through the
proces I have to indicate if my copy of windows came preinstalled on the
machine. As it did I answered yes and the kind people of Microsoft told me to
turn to my computer manufacturer. I cannot issue an incident. This to me is
very strange as I have a legitimate copy of Vista, produced by Microsoft. The
fact that it was installed by HP does not changer that. I can understand that
a wrong installation may cause problems, but if I install it myself I may
make the same mistakes. In that case I can issue an incident.

Anyway, this option is apparently not open for me. Does someone have any
other suggestions?

"PA Bear [MS MVP]" wrote:

> You're welcome and thanks for your feedback. Let us know how you make out,
> please.
>
> Henk wrote:
> > I installed SP1 myself using Windows Update. I have tried installing
> > KB952709 manually but this gives the same result.
> >
> > Thank you for your support. I will open a support incident.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >> Did the machine come with Vista SP1 preinstalled or did you install it?
> >> If
> >> the latter, did you install it via Windows Update or manually?
> >>
> >> Can you install the update manually using the download links in
> >> http://support.microsoft.com/kb/952709 ?
> >>
> >> The above notwithstanding, I'd recommend that you open a free Vista SP1
> >> support incident, Henk:
> >>
> >> Unlimited installation and compatibility support for Vista SP1 is
> >> available
> >> at no charge through 18 Mar-09
> >> • US:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • CA:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • UK:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • AU:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> >> Vista | select Windows Vista Service Pack 1
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Henk wrote:
> >>> I am running Vista SP1.
> >>>
> >>> My Anti virus suite is Mcafee virusscan plus, latest release. This is an
> >>> all-in-one solution offering virusscanner, firewall, anti-spyware etc.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Just a question! => Are you running Vista or Vista SP1?
> >>>>
> >>>> What anti-virus application or security suite (& version) is installed?
> >>>> What anti-spyware applications (other than Defender)? What third-party
> >>>> firewall (if any)?
> >>>>
> >>>> Start a free Windows Update support incident request:
> >>>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>>
> >>>> Support for Windows Update:
> >>>> http://support.microsoft.com/gp/wusupport
> >>>>
> >>>> For home users, no-charge support is available by calling
> >>>> 1-866-PCSAFETY
> >>>> in
> >>>> the United States and in Canada or by contacting your local Microsoft
> >>>> subsidiary. There is no-charge for support calls that are associated
> >>>> with
> >>>> security updates. When you call, clearly state that your problem is
> >>>> related to a Security Update and cite the update's KB number (e.g.,
> >>>> KB952709).
> >>>>
> >>>> For more information about how to contact your local Microsoft
> >>>> subsidiary
> >>>> for security update support issues, visit the International Support Web
> >>>> site: http://support.microsoft.com/common/international.aspx
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>>> AumHa VSOP & Admin; DTS-L.net
> >>>>
> >>>>
> >>>> Henk wrote:
> >>>>> I'm having trouble installing critical update KB952709. The
> >>>>> installation
> >>>>> goes through a number of steps:
> >>>>> 1) installation of the update -> ok, system reboots
> >>>>> 2) configuring the update -> ok, system reboots
> >>>>> 3) more configuration -> ok, system reboots
> >>>>> After the last one, some DOS like messages appear. They go by really
> >>>>> fast
> >>>>> but seem to be registry related.
> >>>>>
> >>>>> After the final reboot a message appears that the configuration of the
> >>>>> update has failed and it reverts to its previous state.
> >>>>>
> >>>>> The message in Windows Update names error 80004005. When I look into
> >>>>> the
> >>>>> logs it says something about not being able to set the update to a
> >>>>> stable
> >>>>> state.
> >>>>>
> >>>>> I know I am not the only one with this problem. I have found several
> >>>>> posts
> >>>>> about this one but none of the solutions work. I have disabled the
> >>>>> virus
> >>>>> scanner and firewall, restarted the BITS services and so on.
> >>>>>
> >>>>> I am running Vista Home Premium that came preinstalled on my HP
> >>>>> Pavillion
> >>>>> desktop.
> >>>>>
> >>>>> I have now hidden the update just to avoid having to go through the
> >>>>> failing
> >>>>> update process every day but I would rather implement a solution and
> >>>>> have
> >>>>> the update installed.
>
>

Contact them again. They were asking if Vista *SP1* came preinstalled on
the machine and it wasn't, you installed it via Windows Update; therefore
qualify for no-charge Vista SP1 Installation and Compatibility support.
Don't take no for an answer.

Henk wrote:
> Ok, so I tried to open a windows vista sp1 incident. But going through the
> proces I have to indicate if my copy of windows came preinstalled on the
> machine. As it did I answered yes and the kind people of Microsoft told me
> to turn to my computer manufacturer. I cannot issue an incident. This to
> me
> is very strange as I have a legitimate copy of Vista, produced by
> Microsoft. The fact that it was installed by HP does not changer that. I
> can understand that a wrong installation may cause problems, but if I
> install it myself I may make the same mistakes. In that case I can issue
> an
> incident.
>
> Anyway, this option is apparently not open for me. Does someone have any
> other suggestions?
>
> "PA Bear [MS MVP]" wrote:
>
>> You're welcome and thanks for your feedback. Let us know how you make
>> out,
>> please.
>>
>> Henk wrote:
>>> I installed SP1 myself using Windows Update. I have tried installing
>>> KB952709 manually but this gives the same result.
>>>
>>> Thank you for your support. I will open a support incident.
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Did the machine come with Vista SP1 preinstalled or did you install it?
>>>> If
>>>> the latter, did you install it via Windows Update or manually?
>>>>
>>>> Can you install the update manually using the download links in
>>>> http://support.microsoft.com/kb/952709 ?
>>>>
>>>> The above notwithstanding, I'd recommend that you open a free Vista SP1
>>>> support incident, Henk:
>>>>
>>>> Unlimited installation and compatibility support for Vista SP1 is
>>>> available
>>>> at no charge through 18 Mar-09
>>>> • US:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • CA:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • UK:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • AU:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>>>> Vista | select Windows Vista Service Pack 1
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> Henk wrote:
>>>>> I am running Vista SP1.
>>>>>
>>>>> My Anti virus suite is Mcafee virusscan plus, latest release. This is
>>>>> an
>>>>> all-in-one solution offering virusscanner, firewall, anti-spyware etc.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Just a question! => Are you running Vista or Vista SP1?
>>>>>>
>>>>>> What anti-virus application or security suite (& version) is
>>>>>> installed?
>>>>>> What anti-spyware applications (other than Defender)? What
>>>>>> third-party
>>>>>> firewall (if any)?
>>>>>>
>>>>>> Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> Support for Windows Update:
>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>
>>>>>> For home users, no-charge support is available by calling
>>>>>> 1-866-PCSAFETY
>>>>>> in
>>>>>> the United States and in Canada or by contacting your local Microsoft
>>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>>> with
>>>>>> security updates. When you call, clearly state that your problem is
>>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>>> KB952709).
>>>>>>
>>>>>> For more information about how to contact your local Microsoft
>>>>>> subsidiary
>>>>>> for security update support issues, visit the International Support
>>>>>> Web
>>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>
>>>>>>
>>>>>> Henk wrote:
>>>>>>> I'm having trouble installing critical update KB952709. The
>>>>>>> installation
>>>>>>> goes through a number of steps:
>>>>>>> 1) installation of the update -> ok, system reboots
>>>>>>> 2) configuring the update -> ok, system reboots
>>>>>>> 3) more configuration -> ok, system reboots
>>>>>>> After the last one, some DOS like messages appear. They go by really
>>>>>>> fast
>>>>>>> but seem to be registry related.
>>>>>>>
>>>>>>> After the final reboot a message appears that the configuration of
>>>>>>> the
>>>>>>> update has failed and it reverts to its previous state.
>>>>>>>
>>>>>>> The message in Windows Update names error 80004005. When I look into
>>>>>>> the
>>>>>>> logs it says something about not being able to set the update to a
>>>>>>> stable
>>>>>>> state.
>>>>>>>
>>>>>>> I know I am not the only one with this problem. I have found several
>>>>>>> posts
>>>>>>> about this one but none of the solutions work. I have disabled the
>>>>>>> virus
>>>>>>> scanner and firewall, restarted the BITS services and so on.
>>>>>>>
>>>>>>> I am running Vista Home Premium that came preinstalled on my HP
>>>>>>> Pavillion
>>>>>>> desktop.
>>>>>>>
>>>>>>> I have now hidden the update just to avoid having to go through the
>>>>>>> failing
>>>>>>> update process every day but I would rather implement a solution and
>>>>>>> have
>>>>>>> the update installed.