Vista (or ??) causing Internet to crash

I can not maintain internet connectivity for any long period. I am using a
new HP 7760n PC with 2 Gig memory on a MS Vista Home Premium OS and high
speed cable connectivity protected by a router firewall. I am not using Vista
firewall or virus protection; I am using Trend Virus Protection and
SpySweeper. I have used IE7 and Firefox with the same short term
connectivity results. The diagnostics from Vista are useless. One form
poster thought add-on software was the problem, if so, how can it be
diagnose? Has MS acknowledge this type of problem, if so please direct me to
the proper forum. TIA JP

If you are unable to connect out after some period of time, but incoming
continues, such as streaming audio, the only cure I have seen is to do a
system restore to before the problem developed.


"justphilip2003" <> wrote in message
news:0825C422-FE7F-49B0-9428-...
>I can not maintain internet connectivity for any long period. I am using a
> new HP 7760n PC with 2 Gig memory on a MS Vista Home Premium OS and high
> speed cable connectivity protected by a router firewall. I am not using
> Vista
> firewall or virus protection; I am using Trend Virus Protection and
> SpySweeper. I have used IE7 and Firefox with the same short term
> connectivity results. The diagnostics from Vista are useless. One form
> poster thought add-on software was the problem, if so, how can it be
> diagnose? Has MS acknowledge this type of problem, if so please direct me
> to
> the proper forum. TIA JP

Hi

In my experience when internet doesn't stay on for a "long period" it is
usually a problem with the firmware in the router, a faulty router, a faulty
telephone line, a poor quality telephone faceplate or it has even been a
faulty external monitor power supply which gave off magnetic interference
which jammed the broadband signal to the house (no really - I'm deadly
serious). It is rarely the operating system causing it.

Mark

"justphilip2003" wrote:

> I can not maintain internet connectivity for any long period. I am using a
> new HP 7760n PC with 2 Gig memory on a MS Vista Home Premium OS and high
> speed cable connectivity protected by a router firewall. I am not using Vista
> firewall or virus protection; I am using Trend Virus Protection and
> SpySweeper. I have used IE7 and Firefox with the same short term
> connectivity results. The diagnostics from Vista are useless. One form
> poster thought add-on software was the problem, if so, how can it be
> diagnose? Has MS acknowledge this type of problem, if so please direct me to
> the proper forum. TIA JP