Vista hangs during shutdown while installing updates

I had to power down my notebook when it first happened first.
Now it continuosly tries to install the updatte during shutdown
and then it hangs and never shuts down. Therefore I have to force
power down continuously.
System restore makes it go away only for a single shotdown.
Then I even loose the updates that I've restored because it wont even
update them anymore.
Does anyone has a solution for such a catastrophic failure?

I had the same problem and I think that I have got the problem to go away,
although possibly more by luck than good judgement. To get rid of the hang I
did a forced closedown - pressing the power button for 6 seconds. Then on the
reboot I was offered a safe mde start so I started in 'Safe mode with
Networking'. Immediately after start up, which included an automatic 3 stage
completion of the install of updates, I ran MS Update again and checked that
all updates were installed. I then followed that with a reboot to get into
normal mode operation. I can only assume that the hang was in the closedown
after the updates were installed.

"Kursat" wrote:

> I had to power down my notebook when it first happened first.
> Now it continuosly tries to install the updatte during shutdown
> and then it hangs and never shuts down. Therefore I have to force
> power down continuously.
> System restore makes it go away only for a single shotdown.
> Then I even loose the updates that I've restored because it wont even
> update them anymore.
> Does anyone has a solution for such a catastrophic failure?

Sorry folks but my previous 'solution' was nonsense. Put it down to me being
only semi-literate from a technical point of view.
You see I ran into the problem again big time. But then some research told
me that the update causing the problem was 'Malicious object removal tool'
which turns out to be not an update at all but a deep scan for some of the
more difficult types of malware - so the long delay during shutdown was in
fact a scan in progress. In the end I let it run all night and it finally
cleared and closed my system down, but only after something like 17 hours.
Now let us hope that the 'problem' has finally gone away. If it has not
truly finished I will come back here and let you know the next chapter in the
story.
In this type of situation I only wish the Microsoft would either tell you
what was going on and/or give you the option to do the scan later if now is
not convenient. I spent most of a day trying to figure this problem out,
including a period when I tried to run the update manually. When you try to
do this you get a program execution but no window, no messages and no
application in Task Manager, just an entry in the processes list. By the
time I spotted it I had three copies of the scan running - I hate to think
how long it would have taken for them all to complete, and I wonder whether I
would have even noticed when it all finished.
Come on Microsoft. You can be more user friendly than this if you want to!

"Twiga" wrote:

> I had the same problem and I think that I have got the problem to go away,
> although possibly more by luck than good judgement. To get rid of the hang I
> did a forced closedown - pressing the power button for 6 seconds. Then on the
> reboot I was offered a safe mde start so I started in 'Safe mode with
> Networking'. Immediately after start up, which included an automatic 3 stage
> completion of the install of updates, I ran MS Update again and checked that
> all updates were installed. I then followed that with a reboot to get into
> normal mode operation. I can only assume that the hang was in the closedown
> after the updates were installed.
>
> "Kursat" wrote:
>
> > I had to power down my notebook when it first happened first.
> > Now it continuosly tries to install the updatte during shutdown
> > and then it hangs and never shuts down. Therefore I have to force
> > power down continuously.
> > System restore makes it go away only for a single shotdown.
> > Then I even loose the updates that I've restored because it wont even
> > update them anymore.
> > Does anyone has a solution for such a catastrophic failure?

What previous 'solution'? There have only been 3 posts in this thread, 2 of
them yours.

Are you running Vista or Vista SP1?

> ...the update causing the problem was 'Malicious object removal tool'

It's called the Malicious Software Removal tool (MSRT; cf.
http://www.microsoft.com/security/ma...e/default.mspx), a new version
of which is released on the second Tuesday of every month:

<QP>
Microsoft has released an updated version of the Microsoft Windows Malicious
Software Removal Tool on Windows Update, Microsoft Update, Windows Server
Update Services, and the Download Center.
</QP>
Source: http://www.microsoft.com/technet/sec.../ms08-sep.mspx &
earlier

It's highly unusual for the MSRT to take so long to run to completion: What
anti-virus application or security suite is installed on your machine? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Do you understand that Automatic Updates can be configured such that these
updates (and the MSRT) run at a time other than at shutdown?

Do you understand that Automatic Updates can be configured so that you'd
have to approve both the download of and the running of the MSRT (not that
I'd recommend anyone not approving same)?

Automatic Updates in Vista
http://www.microsoft.com/windows/pro...owsupdate.mspx

Excellent tutorial:
http://www.bleepingcomputer.com/tuto...torial140.html
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Twiga wrote:
> Sorry folks but my previous 'solution' was nonsense. Put it down to me
> being only semi-literate from a technical point of view.
> You see I ran into the problem again big time. But then some research
> told
> me that the update causing the problem was 'Malicious object removal tool'
> which turns out to be not an update at all but a deep scan for some of the
> more difficult types of malware - so the long delay during shutdown was in
> fact a scan in progress. In the end I let it run all night and it finally
> cleared and closed my system down, but only after something like 17 hours.
> Now let us hope that the 'problem' has finally gone away. If it has not
> truly finished I will come back here and let you know the next chapter in
> the story.
> In this type of situation I only wish the Microsoft would either tell you
> what was going on and/or give you the option to do the scan later if now
> is
> not convenient. I spent most of a day trying to figure this problem out,
> including a period when I tried to run the update manually. When you try
> to
> do this you get a program execution but no window, no messages and no
> application in Task Manager, just an entry in the processes list. By the
> time I spotted it I had three copies of the scan running - I hate to think
> how long it would have taken for them all to complete, and I wonder
> whether
> I would have even noticed when it all finished.
> Come on Microsoft. You can be more user friendly than this if you want
> to!
>
> "Twiga" wrote:
>
>> I had the same problem and I think that I have got the problem to go
>> away,
>> although possibly more by luck than good judgement. To get rid of the
>> hang I did a forced closedown - pressing the power button for 6 seconds.
>> Then on the reboot I was offered a safe mde start so I started in 'Safe
>> mode with Networking'. Immediately after start up, which included an
>> automatic 3 stage completion of the install of updates, I ran MS Update
>> again and checked that all updates were installed. I then followed that
>> with a reboot to get into normal mode operation. I can only assume that
>> the hang was in the closedown after the updates were installed.
>>
>> "Kursat" wrote:
>>
>>> I had to power down my notebook when it first happened first.
>>> Now it continuosly tries to install the updatte during shutdown
>>> and then it hangs and never shuts down. Therefore I have to force
>>> power down continuously.
>>> System restore makes it go away only for a single shotdown.
>>> Then I even loose the updates that I've restored because it wont even
>>> update them anymore.
>>> Does anyone has a solution for such a catastrophic failure?

Thanks for your interest. I will try to answer your various questions below,
and hope that you can help me figure out what is going on and how to fix it:

"PA Bear [MS MVP]" wrote:

> What previous 'solution'? There have only been 3 posts in this thread, 2 of
> them yours.
My first post said that I had been through a sequence of actions that at
first appeared to fix the problem. In my second post I referred to it as my
previous solution and said that it had not cleared the problem.
>
> Are you running Vista or Vista SP1?
I am running Vista Home Premium with SP1 installed, plus all other updates
until 22/09/2008 when the install of KB890830 'Windows Malicious Software
Removal Tool' failed.
On 24/09/2008 Windows Update Software 7.2.6001.784 installed successfully.
On 25/09/2008 and 26/09/2008 Definition Update for Windows Defender -
KB915597 (Definition 1.43.702.0) Failed to install, each time running
throughout most of the night. the power down was automatic but I have no
idea what time out triggered it as the system power plan was set to never go
into sleep mode.
>
> > ...the update causing the problem was 'Malicious object removal tool'
>
> It's called the Malicious Software Removal tool (MSRT; cf.
> http://www.microsoft.com/security/ma...e/default.mspx), a new version
> of which is released on the second Tuesday of every month:
Apologies for getting the name wrong. Yes, that is the one that seemed to
be trying to run and took all night in the attempt.
>
> <QP>
> Microsoft has released an updated version of the Microsoft Windows Malicious
> Software Removal Tool on Windows Update, Microsoft Update, Windows Server
> Update Services, and the Download Center.
> </QP>
> Source: http://www.microsoft.com/technet/sec.../ms08-sep.mspx &
> earlier
>
> It's highly unusual for the MSRT to take so long to run to completion: What
> anti-virus application or security suite is installed on your machine? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
The problem PC is running Panda Antivirus Pro 2009, version 8.00.00 which
normally includes a firewall. I have the same antivirus installed on a Visa
SP1 laptop and have had no problems with installation of updates.
In looking for a solution I have turned off the firewall and surrned on the
Windows Firewall, but the long update/failed install problem persisted. I
guess one option might be to unplug my network connection, disable the
antivirus completely and retry the update if you recommend it, but this seems
unlikely to fix the problem as I have the updates already downloaded and
trying to run.
>
> Do you understand that Automatic Updates can be configured such that these
> updates (and the MSRT) run at a time other than at shutdown?
I have tried running the updates other than at shutdown, also without
success. I note that while trying this option there is little or no CPU or
disk activity and the update ran for several hours before I cancelled it to
close down.
>
> Do you understand that Automatic Updates can be configured so that you'd
> have to approve both the download of and the running of the MSRT (not that
> I'd recommend anyone not approving same)?
I currently have it set to download automatically and aprove the running of
the updates so that I can note what it is that is trying to run.

Current state on manual installation is that Windows Update says that there
is one important update to install, but what I click 'Install' it says 'Some
updates were not installed. Failed: 1 update Code 80240016 Windows Update is
currently installing other updates. Please try again in a few minutes.' If I
reboot (including going through a forced power off) in 'Safe Mode with
Networking' and go directly to Windows Update, I think I get the same result,
however, just to be sure I will retry that soon as I finish this post.
>
> Automatic Updates in Vista
> http://www.microsoft.com/windows/pro...owsupdate.mspx
>
> Excellent tutorial:
> http://www.bleepingcomputer.com/tuto...torial140.html
Yes, seen them and they made good background reading, thanks. But they
didn't tell me how to fix this problem.
It seems to me like there something part processed, stuck somewhere in the
Update system. Is there a way to purge it somehow? Thanks for your help.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Twiga wrote:
> > Sorry folks but my previous 'solution' was nonsense. Put it down to me
> > being only semi-literate from a technical point of view.
> > You see I ran into the problem again big time. But then some research
> > told
> > me that the update causing the problem was 'Malicious object removal tool'
> > which turns out to be not an update at all but a deep scan for some of the
> > more difficult types of malware - so the long delay during shutdown was in
> > fact a scan in progress. In the end I let it run all night and it finally
> > cleared and closed my system down, but only after something like 17 hours.
> > Now let us hope that the 'problem' has finally gone away. If it has not
> > truly finished I will come back here and let you know the next chapter in
> > the story.
> > In this type of situation I only wish the Microsoft would either tell you
> > what was going on and/or give you the option to do the scan later if now
> > is
> > not convenient. I spent most of a day trying to figure this problem out,
> > including a period when I tried to run the update manually. When you try
> > to
> > do this you get a program execution but no window, no messages and no
> > application in Task Manager, just an entry in the processes list. By the
> > time I spotted it I had three copies of the scan running - I hate to think
> > how long it would have taken for them all to complete, and I wonder
> > whether
> > I would have even noticed when it all finished.
> > Come on Microsoft. You can be more user friendly than this if you want
> > to!
> >
> > "Twiga" wrote:
> >
> >> I had the same problem and I think that I have got the problem to go
> >> away,
> >> although possibly more by luck than good judgement. To get rid of the
> >> hang I did a forced closedown - pressing the power button for 6 seconds.
> >> Then on the reboot I was offered a safe mde start so I started in 'Safe
> >> mode with Networking'. Immediately after start up, which included an
> >> automatic 3 stage completion of the install of updates, I ran MS Update
> >> again and checked that all updates were installed. I then followed that
> >> with a reboot to get into normal mode operation. I can only assume that
> >> the hang was in the closedown after the updates were installed.
> >>
> >> "Kursat" wrote:
> >>
> >>> I had to power down my notebook when it first happened first.
> >>> Now it continuosly tries to install the updatte during shutdown
> >>> and then it hangs and never shuts down. Therefore I have to force
> >>> power down continuously.
> >>> System restore makes it go away only for a single shotdown.
> >>> Then I even loose the updates that I've restored because it wont even
> >>> update them anymore.
> >>> Does anyone has a solution for such a catastrophic failure?
>
>

You have two (2) no-charge support options available. I'd recommend that
you avail yourself of one of them:

1. Unlimited installation and compatibility support for Vista SP1 is
available at no charge through 18 Mar-09

• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

2. Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Best of luck.
--
~PA Bear

Twiga wrote:
> Thanks for your interest. I will try to answer your various questions
> below, and hope that you can help me figure out what is going on and how
> to
> fix it:
>
> "PA Bear [MS MVP]" wrote:
>> What previous 'solution'? There have only been 3 posts in this thread, 2
>> of them yours.
>
> My first post said that I had been through a sequence of actions that at
> first appeared to fix the problem. In my second post I referred to it as
> my
> previous solution and said that it had not cleared the problem.
>>
>> Are you running Vista or Vista SP1?
>
> I am running Vista Home Premium with SP1 installed, plus all other updates
> until 22/09/2008 when the install of KB890830 'Windows Malicious Software
> Removal Tool' failed.
> On 24/09/2008 Windows Update Software 7.2.6001.784 installed successfully.
> On 25/09/2008 and 26/09/2008 Definition Update for Windows Defender -
> KB915597 (Definition 1.43.702.0) Failed to install, each time running
> throughout most of the night. the power down was automatic but I have no
> idea what time out triggered it as the system power plan was set to never
> go
> into sleep mode.
>>
>>> ...the update causing the problem was 'Malicious object removal tool'
>>
>> It's called the Malicious Software Removal tool (MSRT; cf.
>> http://www.microsoft.com/security/ma...e/default.mspx), a new
>> version of which is released on the second Tuesday of every month:
>
> Apologies for getting the name wrong. Yes, that is the one that seemed to
> be trying to run and took all night in the attempt.
>>
>> <QP>
>> <snip>
>> It's highly unusual for the MSRT to take so long to run to completion:
>> What
>> anti-virus application or security suite is installed on your machine?
>> What anti-spyware applications (other than Defender)? What third-party
>> firewall (if any)?
>
> The problem PC is running Panda Antivirus Pro 2009, version 8.00.00 which
> normally includes a firewall. I have the same antivirus installed on a
> Visa
> SP1 laptop and have had no problems with installation of updates.
> In looking for a solution I have turned off the firewall and surrned on
> the
> Windows Firewall, but the long update/failed install problem persisted. I
> guess one option might be to unplug my network connection, disable the
> antivirus completely and retry the update if you recommend it, but this
> seems unlikely to fix the problem as I have the updates already downloaded
> and trying to run.
>>
>> Do you understand that Automatic Updates can be configured such that
>> these
>> updates (and the MSRT) run at a time other than at shutdown?
>
> I have tried running the updates other than at shutdown, also without
> success. I note that while trying this option there is little or no CPU
> or
> disk activity and the update ran for several hours before I cancelled it
> to
> close down.
>>
>> Do you understand that Automatic Updates can be configured so that you'd
>> have to approve both the download of and the running of the MSRT (not
>> that
>> I'd recommend anyone not approving same)?
>
> I currently have it set to download automatically and aprove the running
> of
> the updates so that I can note what it is that is trying to run.
>
> Current state on manual installation is that Windows Update says that
> there
> is one important update to install, but what I click 'Install' it says
> 'Some
> updates were not installed. Failed: 1 update Code 80240016 Windows Update
> is currently installing other updates. Please try again in a few minutes.'
> If I reboot (including going through a forced power off) in 'Safe Mode
> with
> Networking' and go directly to Windows Update, I think I get the same
> result, however, just to be sure I will retry that soon as I finish this
> post.
>>
>> Automatic Updates in Vista
>> http://www.microsoft.com/windows/pro...owsupdate.mspx
>>
>> Excellent tutorial:
>> http://www.bleepingcomputer.com/tuto...torial140.html
>
> Yes, seen them and they made good background reading, thanks. But they
> didn't tell me how to fix this problem.
> It seems to me like there something part processed, stuck somewhere in the
> Update system. Is there a way to purge it somehow? Thanks for your
> help.
>>
>> Twiga wrote:
>>> Sorry folks but my previous 'solution' was nonsense. Put it down to me
>>> being only semi-literate from a technical point of view.
>>> You see I ran into the problem again big time. But then some research
>>> told
>>> me that the update causing the problem was 'Malicious object removal
>>> tool'
>>> which turns out to be not an update at all but a deep scan for some of
>>> the
>>> more difficult types of malware - so the long delay during shutdown was
>>> in
>>> fact a scan in progress. In the end I let it run all night and it
>>> finally
>>> cleared and closed my system down, but only after something like 17
>>> hours.
>>> Now let us hope that the 'problem' has finally gone away. If it has not
>>> truly finished I will come back here and let you know the next chapter
>>> in
>>> the story.
>>> In this type of situation I only wish the Microsoft would either tell
>>> you
>>> what was going on and/or give you the option to do the scan later if now
>>> is
>>> not convenient. I spent most of a day trying to figure this problem out,
>>> including a period when I tried to run the update manually. When you
>>> try
>>> to
>>> do this you get a program execution but no window, no messages and no
>>> application in Task Manager, just an entry in the processes list. By
>>> the
>>> time I spotted it I had three copies of the scan running - I hate to
>>> think
>>> how long it would have taken for them all to complete, and I wonder
>>> whether
>>> I would have even noticed when it all finished.
>>> Come on Microsoft. You can be more user friendly than this if you want
>>> to!
>>>
>>> "Twiga" wrote:
>>>> I had the same problem and I think that I have got the problem to go
>>>> away,
>>>> although possibly more by luck than good judgement. To get rid of the
>>>> hang I did a forced closedown - pressing the power button for 6
>>>> seconds.
>>>> Then on the reboot I was offered a safe mde start so I started in 'Safe
>>>> mode with Networking'. Immediately after start up, which included an
>>>> automatic 3 stage completion of the install of updates, I ran MS
>>>> Update
>>>> again and checked that all updates were installed. I then followed
>>>> that
>>>> with a reboot to get into normal mode operation. I can only assume
>>>> that
>>>> the hang was in the closedown after the updates were installed.
>>>>
>>>> "Kursat" wrote:
>>>>
>>>>> I had to power down my notebook when it first happened first.
>>>>> Now it continuosly tries to install the updatte during shutdown
>>>>> and then it hangs and never shuts down. Therefore I have to force
>>>>> power down continuously.
>>>>> System restore makes it go away only for a single shotdown.
>>>>> Then I even loose the updates that I've restored because it wont even
>>>>> update them anymore.
>>>>> Does anyone has a solution for such a catastrophic failure?

Many thanks for your interest and your advice. I will try them.

"PA Bear [MS MVP]" wrote:

> You have two (2) no-charge support options available. I'd recommend that
> you avail yourself of one of them:
>
> 1. Unlimited installation and compatibility support for Vista SP1 is
> available at no charge through 18 Mar-09
>
> • US:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1
>
> 2. Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Best of luck.
> --
> ~PA Bear
>
> Twiga wrote:
> > Thanks for your interest. I will try to answer your various questions
> > below, and hope that you can help me figure out what is going on and how
> > to
> > fix it:
> >
> > "PA Bear [MS MVP]" wrote:
> >> What previous 'solution'? There have only been 3 posts in this thread, 2
> >> of them yours.
> >
> > My first post said that I had been through a sequence of actions that at
> > first appeared to fix the problem. In my second post I referred to it as
> > my
> > previous solution and said that it had not cleared the problem.
> >>
> >> Are you running Vista or Vista SP1?
> >
> > I am running Vista Home Premium with SP1 installed, plus all other updates
> > until 22/09/2008 when the install of KB890830 'Windows Malicious Software
> > Removal Tool' failed.
> > On 24/09/2008 Windows Update Software 7.2.6001.784 installed successfully.
> > On 25/09/2008 and 26/09/2008 Definition Update for Windows Defender -
> > KB915597 (Definition 1.43.702.0) Failed to install, each time running
> > throughout most of the night. the power down was automatic but I have no
> > idea what time out triggered it as the system power plan was set to never
> > go
> > into sleep mode.
> >>
> >>> ...the update causing the problem was 'Malicious object removal tool'
> >>
> >> It's called the Malicious Software Removal tool (MSRT; cf.
> >> http://www.microsoft.com/security/ma...e/default.mspx), a new
> >> version of which is released on the second Tuesday of every month:
> >
> > Apologies for getting the name wrong. Yes, that is the one that seemed to
> > be trying to run and took all night in the attempt.
> >>
> >> <QP>
> >> <snip>
> >> It's highly unusual for the MSRT to take so long to run to completion:
> >> What
> >> anti-virus application or security suite is installed on your machine?
> >> What anti-spyware applications (other than Defender)? What third-party
> >> firewall (if any)?
> >
> > The problem PC is running Panda Antivirus Pro 2009, version 8.00.00 which
> > normally includes a firewall. I have the same antivirus installed on a
> > Visa
> > SP1 laptop and have had no problems with installation of updates.
> > In looking for a solution I have turned off the firewall and surrned on
> > the
> > Windows Firewall, but the long update/failed install problem persisted. I
> > guess one option might be to unplug my network connection, disable the
> > antivirus completely and retry the update if you recommend it, but this
> > seems unlikely to fix the problem as I have the updates already downloaded
> > and trying to run.
> >>
> >> Do you understand that Automatic Updates can be configured such that
> >> these
> >> updates (and the MSRT) run at a time other than at shutdown?
> >
> > I have tried running the updates other than at shutdown, also without
> > success. I note that while trying this option there is little or no CPU
> > or
> > disk activity and the update ran for several hours before I cancelled it
> > to
> > close down.
> >>
> >> Do you understand that Automatic Updates can be configured so that you'd
> >> have to approve both the download of and the running of the MSRT (not
> >> that
> >> I'd recommend anyone not approving same)?
> >
> > I currently have it set to download automatically and aprove the running
> > of
> > the updates so that I can note what it is that is trying to run.
> >
> > Current state on manual installation is that Windows Update says that
> > there
> > is one important update to install, but what I click 'Install' it says
> > 'Some
> > updates were not installed. Failed: 1 update Code 80240016 Windows Update
> > is currently installing other updates. Please try again in a few minutes.'
> > If I reboot (including going through a forced power off) in 'Safe Mode
> > with
> > Networking' and go directly to Windows Update, I think I get the same
> > result, however, just to be sure I will retry that soon as I finish this
> > post.
> >>
> >> Automatic Updates in Vista
> >> http://www.microsoft.com/windows/pro...owsupdate.mspx
> >>
> >> Excellent tutorial:
> >> http://www.bleepingcomputer.com/tuto...torial140.html
> >
> > Yes, seen them and they made good background reading, thanks. But they
> > didn't tell me how to fix this problem.
> > It seems to me like there something part processed, stuck somewhere in the
> > Update system. Is there a way to purge it somehow? Thanks for your
> > help.
> >>
> >> Twiga wrote:
> >>> Sorry folks but my previous 'solution' was nonsense. Put it down to me
> >>> being only semi-literate from a technical point of view.
> >>> You see I ran into the problem again big time. But then some research
> >>> told
> >>> me that the update causing the problem was 'Malicious object removal
> >>> tool'
> >>> which turns out to be not an update at all but a deep scan for some of
> >>> the
> >>> more difficult types of malware - so the long delay during shutdown was
> >>> in
> >>> fact a scan in progress. In the end I let it run all night and it
> >>> finally
> >>> cleared and closed my system down, but only after something like 17
> >>> hours.
> >>> Now let us hope that the 'problem' has finally gone away. If it has not
> >>> truly finished I will come back here and let you know the next chapter
> >>> in
> >>> the story.
> >>> In this type of situation I only wish the Microsoft would either tell
> >>> you
> >>> what was going on and/or give you the option to do the scan later if now
> >>> is
> >>> not convenient. I spent most of a day trying to figure this problem out,
> >>> including a period when I tried to run the update manually. When you
> >>> try
> >>> to
> >>> do this you get a program execution but no window, no messages and no
> >>> application in Task Manager, just an entry in the processes list. By
> >>> the
> >>> time I spotted it I had three copies of the scan running - I hate to
> >>> think
> >>> how long it would have taken for them all to complete, and I wonder
> >>> whether
> >>> I would have even noticed when it all finished.
> >>> Come on Microsoft. You can be more user friendly than this if you want
> >>> to!
> >>>
> >>> "Twiga" wrote:
> >>>> I had the same problem and I think that I have got the problem to go
> >>>> away,
> >>>> although possibly more by luck than good judgement. To get rid of the
> >>>> hang I did a forced closedown - pressing the power button for 6
> >>>> seconds.
> >>>> Then on the reboot I was offered a safe mde start so I started in 'Safe
> >>>> mode with Networking'. Immediately after start up, which included an
> >>>> automatic 3 stage completion of the install of updates, I ran MS
> >>>> Update
> >>>> again and checked that all updates were installed. I then followed
> >>>> that
> >>>> with a reboot to get into normal mode operation. I can only assume
> >>>> that
> >>>> the hang was in the closedown after the updates were installed.
> >>>>
> >>>> "Kursat" wrote:
> >>>>
> >>>>> I had to power down my notebook when it first happened first.
> >>>>> Now it continuosly tries to install the updatte during shutdown
> >>>>> and then it hangs and never shuts down. Therefore I have to force
> >>>>> power down continuously.
> >>>>> System restore makes it go away only for a single shotdown.
> >>>>> Then I even loose the updates that I've restored because it wont even
> >>>>> update them anymore.
> >>>>> Does anyone has a solution for such a catastrophic failure?
>
>

I found what appears to be a very simple solution to this problem tha
bugged me too. This applies to larger updates mostly. I am using 64-bi
Vista Home Premium on HP desktop hardware

I wait to the end of my user session and run the update as the las
thing I do before I turn off the computer. It will shut down partiall
and continue the update. Even if you let it run all night, as I ofte
did, it will not complete without a final step

You force it to power off (hold the power off button) and then restart
but tap the F8 key to go to safe mode. Use regular safe mode. Allow i
to boot up in safe mode, and then you can immediately restart th
computer from safe mode into normal Windows. The update will b
complete. This has worked every time. If you have more than one updat
lined up, sometimes you have to repeat the process for each update as i
will hang with each update in the same way

I don't understand why this obvious programming deficiency was no
caught when they "upgraded" from XP! In my opinion, Vista is overall
"Step Down" in performance from XP and I hope they can remedy that a
Microsoft soon. I could give several other examples

I'm just glad I have XP running on another desktop as a backup!

Joh
feel free to write me if I can help you


Kursat;923511 Wrote:
> I had to power down my notebook when it first happened first
> Now it continuosly tries to install the updatte during shutdow
> and then it hangs and never shuts down. Therefore I have to forc
> power down continuously
> System restore makes it go away only for a single shotdown
> Then I even loose the updates that I've restored because it wont eve
> update them anymore
> Does anyone has a solution for such a catastrophic failure

--
JohnPierce5
Posted via http://www.vistaheads.co