Useful to know and reassuring. I will do as you say.
Thanks - Doug
"rrankk" <> wrote in message
news:494237bb$...
> it works here, contact techsmith support
>
> "Doug" <> wrote in message
> news:#...
>> I have a conventional PC running under Vista Home Premium, updated
>> earlier this week.
>>
>> I run SnagIt at Startup (its default). Since updating SnagIt from version
>> 9.0.1 to version 9.1.0 my computer will not close down cleanly.
>>
>> When closing down or restarting I get this message:
>>
>> C:\Program Files\ ......\Snagit32.exe
>> This application has requested the Runtime to terminate it in an unusual
>> way.
>> Please contact the application's support team for more information.
>>
>> When I OK (rather than Cancel) this I get a black screen with this text,
>> some of it red:
>>
>> The following programs are still running:
>> Microsoft Visual C++ Runtime Library
>> This program is preventing your computer from restarting.
>> SnagIt OneClick
>> To close these programs and restart your computer,
>> Click Restart now.
>> You may lose work that you haven't saved.
>> [Restart now] [Cancel]
>>
>> If I Cancel, then I get the message that SnagIt "has stopped working" and
>> when I dismiss that I can close down normally.
>>
>> I followed advice from the Techsmith Website forum to install the C++
>> Runtime Library from Microsoft, but it did not solve the problem in my
>> case.
>>
>> If I shut down SnagIt before restarting my computer there is no problem,
>> but, as I run it as a startup program, I don't want to have to think
>> about it when closing down.
>>
>> Doug
>
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