vista home premium, computer locks when I do mcafee or defender sc

Does anyone know the correction to the following? When I do a scan on Mcafee
it always gets stuck on the following file;

c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft. dll

I always have to shut down and restart, the same thing happens when I do a
scan on defender, just happens that you can't see the file which it gets
stuck on.
I have done the usual, check disk scan, clean cookies etc, mcafee
diagnostic, used all tools etc. nothing seems to help.
Otherwise computer works fine, if you have answer please put in simplest
terms as the computer is not my forte, thanks to anyone who can help

"murph" <> wrote in message
news:58BF7F39-38BA-4670-885B-...
> Does anyone know the correction to the following? When I do a scan on
> Mcafee
> it always gets stuck on the following file;
>
> c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft. dll
>
> I always have to shut down and restart, the same thing happens when I do a
> scan on defender, just happens that you can't see the file which it gets
> stuck on.
> I have done the usual, check disk scan, clean cookies etc, mcafee
> diagnostic, used all tools etc. nothing seems to help.
> Otherwise computer works fine, if you have answer please put in simplest
> terms as the computer is not my forte, thanks to anyone who can help

Try running the scan in Safe mode. Start the computer and just prior to the
Windows logo, hit the F8 key.

If that doesn't work, uninstall McAfee and use AVAST. AVAST is a million
times better than Norton or McAfee and it's FREE.

murph wrote:
> Does anyone know the correction to the following? When I do a scan on Mcafee
> it always gets stuck on the following file;
>
> c:\windows\winsys\x86_mic...9608184b1c699\dxtmsft. dll
>
> I always have to shut down and restart, the same thing happens when I do a
> scan on defender, just happens that you can't see the file which it gets
> stuck on.
> I have done the usual, check disk scan, clean cookies etc, mcafee
> diagnostic, used all tools etc. nothing seems to help.
> Otherwise computer works fine, if you have answer please put in simplest
> terms as the computer is not my forte, thanks to anyone who can help


Quick web search seems to point to this being one of IE dll's.....some
conflicts when un/installing IE and also having Windows Defender running
at the same time. If you have Windows Defender installed might be an
idea to shut it don and then rescanning. :-)

I have been the victim of id theft, I spent two days cleaning up the
mess...I may be over reacting...Is it problematic to have Defender and
McCaffe running at the same time? I have Comcast as my internet provider
and Vista Home Premium...Should I set McAffee for internet protection
and turn off Defender internet? McAfee tool bar added as well for the
anti-spyware and is blocked by nDefender


--
jcaldwell

jcaldwell wrote:

>
> I have been the victim of id theft, I spent two days cleaning up the
> mess...I may be over reacting...Is it problematic to have Defender and
> McCaffe running at the same time? I have Comcast as my internet provider
> and Vista Home Premium...Should I set McAffee for internet protection
> and turn off Defender internet? McAfee tool bar added as well for the
> anti-spyware and is blocked by nDefender

AFAIK McAfee isn't compatible with Windows Defender. McAfee is also junk.
You'd be better off removing McAfee and all its attendant toolbars, etc.
and installing a better antivirus and using Windows Defender and the
built-in Windows Firewall. I recommend NOD32 (commercial) or Avast (free)
for antivirus protection. I also like to install Malwarebytes' Antimalware
(MBAM) for on-demand scanning. You do not need to purchase MBAM. The free
version will not run in the background but you have Windows Defender for
that.

However, all the security programs in the world won't help you unless you
practice Safe Hex:

http://www.getsafeonline.org/
https://www.mysecurecyberspace.com/
http://www.getnetwise.org/
http://www.claymania.com/safe-hex.html
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://msmvps.com/blogs/harrywaldron.../05/82584.aspx - MVP
Harry Waldron - The Family PC - How to stay safe on the Internet
http://www.elephantboycomputers.com/staying-safe.pdf (downloadable article I
wrote)

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ