Vista Home Premium: Where are 'windows update/installation logs located'? Windows servicing failed...

(Sorry about the x-posting)

Are the update/installation logs located here also? (event viewer)

My 'event viewer shows "errors' in installing the Windows updates from
yesterday, error is:

Windows Servicing failed to complete the process of changing update
943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
Staging(Staging) state

My windows update says all updates were sucessfully installed. Can one of
you MS experts please enlighten me as to what this all means? Computer is
operating OK.



--
__________________________________________________ ____
"Knowing others is wisdom, knowing yourself is Enlightenment."
- Tao Tzu

I got the exact same messages and also it would not install KB943411 saying
I do not have the sidebar for this system- umm I am running vista home
premium and I have the sidebar.
robin
"captfbgnet" <> wrote in message
news:...
> (Sorry about the x-posting)
>
> Are the update/installation logs located here also? (event viewer)
>
> My 'event viewer shows "errors' in installing the Windows updates from
> yesterday, error is:
>
> Windows Servicing failed to complete the process of changing update
> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
> Staging(Staging) state
>
> My windows update says all updates were sucessfully installed. Can one of
> you MS experts please enlighten me as to what this all means? Computer is
> operating OK.
>
>
>
> --
> __________________________________________________ ____
> "Knowing others is wisdom, knowing yourself is Enlightenment."
> - Tao Tzu

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

captfbgnet wrote:
> (Sorry about the x-posting)
>
> Are the update/installation logs located here also? (event viewer)
>
> My 'event viewer shows "errors' in installing the Windows updates from
> yesterday, error is:
>
> Windows Servicing failed to complete the process of changing update
> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
> Staging(Staging) state
>
> My windows update says all updates were sucessfully installed. Can one of
> you MS experts please enlighten me as to what this all means? Computer is
> operating OK.

if 2 of us and i am assuming more of us are having this problem then we
should get an answer here instead of being on hold forever by calling
support.
something had to go wrong with the updates
also I find that in add/remove programs in vista it actually shows the
update in there and in windows update history it shows it was successful.
Why would it show up in even viewer with errors if in history it shows it as
successful?
something seems very wrong here
robin

robin

"PA Bear [MS MVP]" <> wrote in message
news:%...
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the Consumer IE7 queue (which is
> 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through
> your usual support contacts.
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
> captfbgnet wrote:
>> (Sorry about the x-posting)
>>
>> Are the update/installation logs located here also? (event viewer)
>>
>> My 'event viewer shows "errors' in installing the Windows updates from
>> yesterday, error is:
>>
>> Windows Servicing failed to complete the process of changing update
>> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
>> Staging(Staging) state
>>
>> My windows update says all updates were sucessfully installed. Can one
>> of
>> you MS experts please enlighten me as to what this all means? Computer is
>> operating OK.
>

Always state your Windows version when posting to this newsgroup, please.
In this case, also tell us your anti-virus application and if you're running
a third-party firewall (e.g., ZoneAlarm; Comodo).

Believe me, you wanna open a support incident. An analysis of your
windowsupdate.log and other logs may be necessary to identify the problem.

Understand that no one here (save for unusual circumstances) represents
Microsoft. This includes MS-MVPs. This is a peer-to-peer support
newsgroup.

Here's a previous thread from a poster with similar problems:

http://groups.google.com/group/micro...7b336dd630f9b4

The above conversation is, in fact, this month's edition of
http://groups.google.com/group/micro...3c2c59154fc844
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


robinb wrote:
> if 2 of us and i am assuming more of us are having this problem then we
> should get an answer here instead of being on hold forever by calling
> support.
> something had to go wrong with the updates
> also I find that in add/remove programs in vista it actually shows the
> update in there and in windows update history it shows it was successful.
> Why would it show up in even viewer with errors if in history it shows it
> as
> successful?
> something seems very wrong here
> robin
>
> robin
>
> "PA Bear [MS MVP]" <> wrote in message
> news:%...
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related
>> to a Security Update and cite the update's KB number (e.g., KB123456).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the Consumer IE7 queue (which
>> is
>> 47830).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>> captfbgnet wrote:
>>> (Sorry about the x-posting)
>>>
>>> Are the update/installation logs located here also? (event viewer)
>>>
>>> My 'event viewer shows "errors' in installing the Windows updates from
>>> yesterday, error is:
>>>
>>> Windows Servicing failed to complete the process of changing update
>>> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
>>> Staging(Staging) state
>>>
>>> My windows update says all updates were sucessfully installed. Can one
>>> of
>>> you MS experts please enlighten me as to what this all means? Computer
>>> is
>>> operating OK.

just so you know I called Microsoft and the tech person told me as long as
in Windows Update History it was successful and it shows up in add/remove
programs to ignore the error msg.
It only means (shown in event viewer) that the first time it could not
install then tried again and if it was not successful in windows update
history it would have shown it as a failed update.

He told me that in windows update it tries a few times to install. We
cannot see this on the outside but we will see it as an error msg in event
viewer, but we might not see the final that it did install in there
especially if there are more than one updates it is trying to do.

robin


"PA Bear [MS MVP]" <> wrote in message
news:%...
> Always state your Windows version when posting to this newsgroup, please.
> In this case, also tell us your anti-virus application and if you're
> running
> a third-party firewall (e.g., ZoneAlarm; Comodo).
>
> Believe me, you wanna open a support incident. An analysis of your
> windowsupdate.log and other logs may be necessary to identify the problem.
>
> Understand that no one here (save for unusual circumstances) represents
> Microsoft. This includes MS-MVPs. This is a peer-to-peer support
> newsgroup.
>
> Here's a previous thread from a poster with similar problems:
>
> http://groups.google.com/group/micro...7b336dd630f9b4
>
> The above conversation is, in fact, this month's edition of
> http://groups.google.com/group/micro...3c2c59154fc844
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> robinb wrote:
>> if 2 of us and i am assuming more of us are having this problem then we
>> should get an answer here instead of being on hold forever by calling
>> support.
>> something had to go wrong with the updates
>> also I find that in add/remove programs in vista it actually shows the
>> update in there and in windows update history it shows it was successful.
>> Why would it show up in even viewer with errors if in history it shows it
>> as
>> successful?
>> something seems very wrong here
>> robin
>>
>> robin
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in
>>> the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with
>>> security updates. When you call, clearly state that your problem is
>>> related
>>> to a Security Update and cite the update's KB number (e.g., KB123456).
>>>
>>> If your problem relates to a Cumulative Security Update for IE, call the
>>> above number and ask to be transferred to the Consumer IE7 queue (which
>>> is
>>> 47830).
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary
>>> for security update support issues, visit the International Support Web
>>> site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through
>>> your usual support contacts.
>>>
>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>> attempting
>>> to install the update(s).
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.org
>>>
>>> captfbgnet wrote:
>>>> (Sorry about the x-posting)
>>>>
>>>> Are the update/installation logs located here also? (event viewer)
>>>>
>>>> My 'event viewer shows "errors' in installing the Windows updates from
>>>> yesterday, error is:
>>>>
>>>> Windows Servicing failed to complete the process of changing update
>>>> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update) into
>>>> Staging(Staging) state
>>>>
>>>> My windows update says all updates were sucessfully installed. Can one
>>>> of
>>>> you MS experts please enlighten me as to what this all means? Computer
>>>> is
>>>> operating OK.
>

Thanks for posting this helpful information, robin.

The MVPs who help out in this newsgroup have found that if folks with
issues do not call in to MS, then MS is not aware how impactful said
issues are.

That is why we are trying to get youse guys to call them ? <w>

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



robinb wrote:

> just so you know I called Microsoft and the tech person told me as long
> as in Windows Update History it was successful and it shows up in
> add/remove programs to ignore the error msg.
> It only means (shown in event viewer) that the first time it could not
> install then tried again and if it was not successful in windows update
> history it would have shown it as a failed update.
>
> He told me that in windows update it tries a few times to install. We
> cannot see this on the outside but we will see it as an error msg in
> event viewer, but we might not see the final that it did install in
> there especially if there are more than one updates it is trying to do.
>
> robin
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:%...
>
>> Always state your Windows version when posting to this newsgroup, please.
>> In this case, also tell us your anti-virus application and if you're
>> running
>> a third-party firewall (e.g., ZoneAlarm; Comodo).
>>
>> Believe me, you wanna open a support incident. An analysis of your
>> windowsupdate.log and other logs may be necessary to identify the
>> problem.
>>
>> Understand that no one here (save for unusual circumstances)
>> represents Microsoft. This includes MS-MVPs. This is a peer-to-peer
>> support newsgroup.
>>
>> Here's a previous thread from a poster with similar problems:
>>
>> http://groups.google.com/group/micro...7b336dd630f9b4
>>
>>
>> The above conversation is, in fact, this month's edition of
>> http://groups.google.com/group/micro...3c2c59154fc844
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> robinb wrote:
>>
>>> if 2 of us and i am assuming more of us are having this problem then we
>>> should get an answer here instead of being on hold forever by calling
>>> support.
>>> something had to go wrong with the updates
>>> also I find that in add/remove programs in vista it actually shows the
>>> update in there and in windows update history it shows it was
>>> successful.
>>> Why would it show up in even viewer with errors if in history it
>>> shows it
>>> as
>>> successful?
>>> something seems very wrong here
>>> robin
>>>
>>> robin
>>>
>>> "PA Bear [MS MVP]" <> wrote in message
>>> news:%...
>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related
>>>> to a Security Update and cite the update's KB number (e.g., KB123456).
>>>>
>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>> the
>>>> above number and ask to be transferred to the Consumer IE7 queue (which
>>>> is
>>>> 47830).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>>
>>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>>> attempting
>>>> to install the update(s).
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.org
>>>>
>>>> captfbgnet wrote:
>>>>
>>>>> (Sorry about the x-posting)
>>>>>
>>>>> Are the update/installation logs located here also? (event viewer)
>>>>>
>>>>> My 'event viewer shows "errors' in installing the Windows updates
>>>>> from
>>>>> yesterday, error is:
>>>>>
>>>>> Windows Servicing failed to complete the process of changing update
>>>>> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update)
>>>>> into
>>>>> Staging(Staging) state
>>>>>
>>>>> My windows update says all updates were sucessfully installed. Can
>>>>> one
>>>>> of
>>>>> you MS experts please enlighten me as to what this all means? Computer
>>>>> is
>>>>> operating OK.
>>
>>
>

you are quite welcome.
At least those who looked in event viewer and saw these error msgs now know
to ignore them as long as WU history said it was successfully installed.
I allowed the tech to go on remotely so he could check himself to make sure
it was installed properly and he showed me it was.

for proof here is part of the email he sent back to me on conclusion:

This is Sreekumar with Microsoft Windows Technical Support.

It was my pleasure to work with you on your Windows service request *******.
I hope that you were completely satisfied with the service provided to you.

Based on our last conversation it appears that this service request is
resolved and ready to be archived. If this is not correct or if you are not
very satisfied with the support weâ?Tve provided please let us know as soon
as possible. My goal is to ensure that your experience with Microsoft
Windows Technical Support leaves you very satisfied with our products and
services.

Here is a summary of the key points of the service request for your records:

Action : Tried to check the event viewer.

Result : Able to find warnings and errors for the windows updates.

Cause : The event viewer gives the information on events happened at that
time.

Resolution: We could understand that windows update service restarts when
needed and the windows updates will try to reinstall incase if it fails.
Also, we found in the windows updates that all the updates were all
successfully installed and there are no pending updates to your computer.

If you have any feedback regarding Microsoft support, we would be glad to
hear from you. If you would feel more comfortable speaking with someone
else regarding my service, Nithin, my manager, would be very happy to hear
your comments and suggestions. You may reach my manager by sending an email
to v-

Thank you for contacting Microsoft Windows Technical Support.

Sincerely,

Sreekumar


"MowGreen [MVP]" <> wrote in message
news:%23Pd$...
> Thanks for posting this helpful information, robin.
>
> The MVPs who help out in this newsgroup have found that if folks with
> issues do not call in to MS, then MS is not aware how impactful said
> issues are.
>
> That is why we are trying to get youse guys to call them ? <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> robinb wrote:
>
>> just so you know I called Microsoft and the tech person told me as long
>> as in Windows Update History it was successful and it shows up in
>> add/remove programs to ignore the error msg.
>> It only means (shown in event viewer) that the first time it could not
>> install then tried again and if it was not successful in windows update
>> history it would have shown it as a failed update.
>>
>> He told me that in windows update it tries a few times to install. We
>> cannot see this on the outside but we will see it as an error msg in
>> event viewer, but we might not see the final that it did install in there
>> especially if there are more than one updates it is trying to do.
>>
>> robin
>>
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>
>>> Always state your Windows version when posting to this newsgroup,
>>> please.
>>> In this case, also tell us your anti-virus application and if you're
>>> running
>>> a third-party firewall (e.g., ZoneAlarm; Comodo).
>>>
>>> Believe me, you wanna open a support incident. An analysis of your
>>> windowsupdate.log and other logs may be necessary to identify the
>>> problem.
>>>
>>> Understand that no one here (save for unusual circumstances) represents
>>> Microsoft. This includes MS-MVPs. This is a peer-to-peer support
>>> newsgroup.
>>>
>>> Here's a previous thread from a poster with similar problems:
>>>
>>> http://groups.google.com/group/micro...7b336dd630f9b4
>>>
>>> The above conversation is, in fact, this month's edition of
>>> http://groups.google.com/group/micro...3c2c59154fc844
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> robinb wrote:
>>>
>>>> if 2 of us and i am assuming more of us are having this problem then we
>>>> should get an answer here instead of being on hold forever by calling
>>>> support.
>>>> something had to go wrong with the updates
>>>> also I find that in add/remove programs in vista it actually shows the
>>>> update in there and in windows update history it shows it was
>>>> successful.
>>>> Why would it show up in even viewer with errors if in history it shows
>>>> it
>>>> as
>>>> successful?
>>>> something seems very wrong here
>>>> robin
>>>>
>>>> robin
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:%...
>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in
>>>>> the United States and in Canada or by contacting your local Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with
>>>>> security updates. When you call, clearly state that your problem is
>>>>> related
>>>>> to a Security Update and cite the update's KB number (e.g., KB123456).
>>>>>
>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>> the
>>>>> above number and ask to be transferred to the Consumer IE7 queue
>>>>> (which
>>>>> is
>>>>> 47830).
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary
>>>>> for security update support issues, visit the International Support
>>>>> Web
>>>>> site: http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through
>>>>> your usual support contacts.
>>>>>
>>>>> Tip: Temporarily disable real-time protection by your anti-virus
>>>>> and/or
>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>>>>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>>>> attempting
>>>>> to install the update(s).
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.org
>>>>>
>>>>> captfbgnet wrote:
>>>>>
>>>>>> (Sorry about the x-posting)
>>>>>>
>>>>>> Are the update/installation logs located here also? (event viewer)
>>>>>>
>>>>>> My 'event viewer shows "errors' in installing the Windows updates
>>>>>> from
>>>>>> yesterday, error is:
>>>>>>
>>>>>> Windows Servicing failed to complete the process of changing update
>>>>>> 943411-19_RTM_neutral_LDR from package KB943411_7(Security Update)
>>>>>> into
>>>>>> Staging(Staging) state
>>>>>>
>>>>>> My windows update says all updates were sucessfully installed. Can
>>>>>> one
>>>>>> of
>>>>>> you MS experts please enlighten me as to what this all means?
>>>>>> Computer
>>>>>> is
>>>>>> operating OK.
>>>
>>>
>>