Vista HP AMD restart problems

For the first six months that I owned my new HP computer an (a6330f
desktop), the computer would hang every time I tried to restart. Shut
down followed by starting up was usually not a problem. Windows
update would automatically update then attempt to restart, and I would
find my computer crashed in the morning. Usually I would have to shut
down and then endure the screen that says windows did not start up
properly and what do you want to do. Repair startup never worked. So
I would ask it to restart windows normally. So typically I had a two
to three stage reboot process.

Eventually after a lot of research on the net I learned that HP had
screwed up and installed a lot of system files relevent to Intel
processors, and not AMD processors. People with XP systems had
isolated one particular file as the culprit in terrible reboot
problems: there is a file called intelppm.sys in the directory windows
\system32\drivers that is Intel-specific and causes problems in
systems with AMD processors. There is even a Microsoft Knowledge Base
article on this somewhere.

The long and the short of it is this: if you disable this file by
renaming it xxxintelppm.syx, the restart problem disappears. Research
it, and then try disabling this file. Best wishes to anyone who has
this problem.

"rgorsch" <> wrote in message
news:60e705c2-8edf-47d5-a850-...
> For the first six months that I owned my new HP computer an (a6330f
> desktop), the computer would hang every time I tried to restart. Shut
> down followed by starting up was usually not a problem. Windows
> update would automatically update then attempt to restart, and I would
> find my computer crashed in the morning. Usually I would have to shut
> down and then endure the screen that says windows did not start up
> properly and what do you want to do. Repair startup never worked. So
> I would ask it to restart windows normally. So typically I had a two
> to three stage reboot process.
>
> Eventually after a lot of research on the net I learned that HP had
> screwed up and installed a lot of system files relevent to Intel
> processors, and not AMD processors. People with XP systems had
> isolated one particular file as the culprit in terrible reboot
> problems: there is a file called intelppm.sys in the directory windows
> \system32\drivers that is Intel-specific and causes problems in
> systems with AMD processors. There is even a Microsoft Knowledge Base
> article on this somewhere.
>
> The long and the short of it is this: if you disable this file by
> renaming it xxxintelppm.syx, the restart problem disappears. Research
> it, and then try disabling this file. Best wishes to anyone who has
> this problem.


Is the computer still under warranty? If so, exercise your warranty rights
with HP.