Vista HP - Normal Boot OK, Can't access Safe Mode

This is a weird one. The machine, running VHP, boots OK normally apart from
an issue with Avira AntiVir Personal - Free, which my customer installed.
This tyhrows up an error and the way to resolve it is to to manually
uninstall while in Safe Mode.

When trying to access Safe Mode, I get the scrolling list of files, then the
screen goes black, I get the mouse pointer and the "egg timer" that is not an
"egg timer" for a couple of seconds and then the machine reboots, and will
reboot normally.

How can I fix this weird one?

Hi,

How about other safe mode options? Like non-gui and with networking?
Have you tried disabling all of Antivir's startup entries and services?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Pud" <> wrote in message
news:5519F766-C61F-4FCA-A6D4-...
> This is a weird one. The machine, running VHP, boots OK normally apart
> from
> an issue with Avira AntiVir Personal - Free, which my customer installed.
> This tyhrows up an error and the way to resolve it is to to manually
> uninstall while in Safe Mode.
>
> When trying to access Safe Mode, I get the scrolling list of files, then
> the
> screen goes black, I get the mouse pointer and the "egg timer" that is not
> an
> "egg timer" for a couple of seconds and then the machine reboots, and will
> reboot normally.
>
> How can I fix this weird one?

Hello Pud

I'm sure that you have probably already did this, but you may have
"F-Lock" or "Function Lock" key that needs to be pressed first then F
to enter the Advanced Boot Options screen

Hope this helps
Shaw

Pud;955159 Wrote:
> This is a weird one. The machine, running VHP, boots OK normally apar
> fro
> an issue with Avira AntiVir Personal - Free, which my custome
> installed
> This tyhrows up an error and the way to resolve it is to to manuall
> uninstall while in Safe Mode
>
> When trying to access Safe Mode, I get the scrolling list of files
> then th
> screen goes black, I get the mouse pointer and the "egg timer" that i
> not a
> "egg timer" for a couple of seconds and then the machine reboots, an
> wil
> reboot normally
>
> How can I fix this weird one

--
Brin

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