Vista or incompatible hardware?

New Toshiba A300 laptop with Vista Business pre-installed.
Wlan drivers were not installed or supplied which I thought odd but went to
Toshiba site and downloaded and installed driver for:
"wlan-intel-3945-4965-v1200730-vista32.zip"
From the start connection was very hit and miss, if I persevered and kept
trying diagnosing and repairing the connection it might connect or might
not.
Now it won't connect at all.
From previous experience I knew that a misconfigured firewall could cause
problems so I uninstalled the trial version of McAfee and turned off Windows
firewall, I intended to install Zone Alarm anyway. Also disabled router
firewall.
No difference at all.
I should add that laptop can see the modem/router and signal strength is
maximum.
Downloaded and installed the drivers again in case of a corrupt or damaged
file, again no difference.
The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
and installed the most recent firmware for that which is dated 26Apr2007.
Could it be that the modem/router is incompatible with Vista?
Still think it's odd that WLAN was not pre-installed when everything else
was.
Replies appreciated.

--
Kenny Cargill

New means under warranty. I suggest you throw this problem into Toshiba's
lap. If they can't solve the problem demand a replacement laptop.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience



"Kenny" <> wrote in message
news:...
> New Toshiba A300 laptop with Vista Business pre-installed.
> Wlan drivers were not installed or supplied which I thought odd but went
> to Toshiba site and downloaded and installed driver for:
> "wlan-intel-3945-4965-v1200730-vista32.zip"
> From the start connection was very hit and miss, if I persevered and kept
> trying diagnosing and repairing the connection it might connect or might
> not.
> Now it won't connect at all.
> From previous experience I knew that a misconfigured firewall could cause
> problems so I uninstalled the trial version of McAfee and turned off
> Windows firewall, I intended to install Zone Alarm anyway. Also disabled
> router firewall.
> No difference at all.
> I should add that laptop can see the modem/router and signal strength is
> maximum.
> Downloaded and installed the drivers again in case of a corrupt or damaged
> file, again no difference.
> The modem/router is a 3Com Office Connect 3CRWDR100A-72, I also downloaded
> and installed the most recent firmware for that which is dated 26Apr2007.
> Could it be that the modem/router is incompatible with Vista?
> Still think it's odd that WLAN was not pre-installed when everything else
> was.
> Replies appreciated.
>
> --
> Kenny Cargill
>
>

On Mon, 30 Mar 2009 11:01:34 -0400, "Richard Urban"
<> wrote:

>New means under warranty. I suggest you throw this problem into Toshiba's
>lap. If they can't solve the problem demand a replacement laptop.

Toshiba doesn't replace any machines. If it's got a problem, it will
need to go to a service center. Calling TOshiba is a good idea, but
any fast replacement would have to come from his retail vendor.

Thanks to both for the replies, eventually figured out it was the wrong
driver.
Got the right one from Intel site, it wasn't even listed on the Toshiba
site!
This should have been pre-installed.

--
Kenny Cargill

"+Bob+" <> wrote in message
news:...
> On Mon, 30 Mar 2009 11:01:34 -0400, "Richard Urban"
> <> wrote:
>
>>New means under warranty. I suggest you throw this problem into Toshiba's
>>lap. If they can't solve the problem demand a replacement laptop.
>
> Toshiba doesn't replace any machines. If it's got a problem, it will
> need to go to a service center. Calling TOshiba is a good idea, but
> any fast replacement would have to come from his retail vendor.
>

Thanks for posting back with your working solution, it will probably
help others with the same problem, especially in this case when we'd
expect Toshiba to know something about their own hardware

Kenny wrote:
> Thanks to both for the replies, eventually figured out it was the wrong
> driver.
> Got the right one from Intel site, it wasn't even listed on the Toshiba
> site!
> This should have been pre-installed.
>