Vista install DVD not recognized

The disc can be read by a similar model machine. Mine can both read and boot
from an XP install disc, but the Vista DVD isn't seen at all (not within XP
nor on bootup). There are no firmware updates for the motherboard or drive
which are more recent than what's already installed.

Go into your BIOS and set the CD drive to boot first, ahead of the hard
drive.

"MarcD" <> wrote in message
news:8C9F34C5-01F2-4DB1-8525-...
> The disc can be read by a similar model machine. Mine can both read and
> boot
> from an XP install disc, but the Vista DVD isn't seen at all (not within
> XP
> nor on bootup). There are no firmware updates for the motherboard or drive
> which are more recent than what's already installed.

You do have a DVD drive, correct? What model?
--
Paul


"MarcD" wrote:

> The disc can be read by a similar model machine. Mine can both read and boot
> from an XP install disc, but the Vista DVD isn't seen at all (not within XP
> nor on bootup). There are no firmware updates for the motherboard or drive
> which are more recent than what's already installed.

HP DVD Writer 200j

"PaulB" wrote:

> You do have a DVD drive, correct? What model?
> --
> Paul
>
>
> "MarcD" wrote:
>
> > The disc can be read by a similar model machine. Mine can both read and boot
> > from an XP install disc, but the Vista DVD isn't seen at all (not within XP
> > nor on bootup). There are no firmware updates for the motherboard or drive
> > which are more recent than what's already installed.

It already is; and even with the DVD (not CD) drive set as the only boot
device; the disk is still not recognized.

"JerryM" wrote:

> Go into your BIOS and set the CD drive to boot first, ahead of the hard
> drive.
>
> "MarcD" <> wrote in message
> news:8C9F34C5-01F2-4DB1-8525-...
> > The disc can be read by a similar model machine. Mine can both read and
> > boot
> > from an XP install disc, but the Vista DVD isn't seen at all (not within
> > XP
> > nor on bootup). There are no firmware updates for the motherboard or drive
> > which are more recent than what's already installed.
>
>

XP installs from a CD, Vista installs from a DVD.
CD & DVD use different heads to read the media.
It is quite possible the DVD read head is dirty or damaged in that drive.
Try a cleaner, if that fails, you may need a new drive.

--
A Professional Amateur...If anyone knew it all, none of would be here!

Change Alpha to Numeric to reply

"MarcD" <> wrote in message
news:8C9F34C5-01F2-4DB1-8525-...
> The disc can be read by a similar model machine. Mine can both read and
> boot
> from an XP install disc, but the Vista DVD isn't seen at all (not within
> XP
> nor on bootup). There are no firmware updates for the motherboard or drive
> which are more recent than what's already installed.

Not quite accurate. I have the Compaq Windows Recovery burned to a couple of
DVDs; and can boot from disc 1 of that set. Anyway, I've alread run a head
cleaner in the DVD drive and it makes no difference.

"Not Me" wrote:

> XP installs from a CD, Vista installs from a DVD.
> CD & DVD use different heads to read the media.
> It is quite possible the DVD read head is dirty or damaged in that drive.
> Try a cleaner, if that fails, you may need a new drive.
>
> --
> A Professional Amateur...If anyone knew it all, none of would be here!
>
> Change Alpha to Numeric to reply
>
> "MarcD" <> wrote in message
> news:8C9F34C5-01F2-4DB1-8525-...
> > The disc can be read by a similar model machine. Mine can both read and
> > boot
> > from an XP install disc, but the Vista DVD isn't seen at all (not within
> > XP
> > nor on bootup). There are no firmware updates for the motherboard or drive
> > which are more recent than what's already installed.
>

DVD burners are cheap. Replace it. Much quicker than trying to work out
what exactly is wrong with the drive.

http://www.newegg.com/Product/Produc...k=&srchInDesc=

Just make sure the Vista DVD is clean and not scratched or covered with
fingerprints first!
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"MarcD" <> wrote in message
news:61346777-7CE0-4DB8-B4C7-...
> Not quite accurate. I have the Compaq Windows Recovery burned to a couple
> of
> DVDs; and can boot from disc 1 of that set. Anyway, I've alread run a head
> cleaner in the DVD drive and it makes no difference.
>
> "Not Me" wrote:
>
>> XP installs from a CD, Vista installs from a DVD.
>> CD & DVD use different heads to read the media.
>> It is quite possible the DVD read head is dirty or damaged in that drive.
>> Try a cleaner, if that fails, you may need a new drive.
>>
>> --
>> A Professional Amateur...If anyone knew it all, none of would be here!
>>
>> Change Alpha to Numeric to reply
>>
>> "MarcD" <> wrote in message
>> news:8C9F34C5-01F2-4DB1-8525-...
>> > The disc can be read by a similar model machine. Mine can both read and
>> > boot
>> > from an XP install disc, but the Vista DVD isn't seen at all (not
>> > within
>> > XP
>> > nor on bootup). There are no firmware updates for the motherboard or
>> > drive
>> > which are more recent than what's already installed.
>>

I'm hardly going to through away more money to replace a drive in perfect
condition just because there's one disc in the universe it doesn't recognize.
I've already spent $140 for Vista plus $59 for MS tech support (which hasn't
even responded more than 48 hours after the problem was reported). At this
point I would trash the $199 Vista coaster and stick with XP before I'd spend
another cent.

As for the DVD...it's pristine.

"Cari (MS-MVP)" wrote:

> DVD burners are cheap. Replace it. Much quicker than trying to work out
> what exactly is wrong with the drive.
>
> http://www.newegg.com/Product/Produc...k=&srchInDesc=
>
> Just make sure the Vista DVD is clean and not scratched or covered with
> fingerprints first!
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "MarcD" <> wrote in message
> news:61346777-7CE0-4DB8-B4C7-...
> > Not quite accurate. I have the Compaq Windows Recovery burned to a couple
> > of
> > DVDs; and can boot from disc 1 of that set. Anyway, I've alread run a head
> > cleaner in the DVD drive and it makes no difference.
> >
> > "Not Me" wrote:
> >
> >> XP installs from a CD, Vista installs from a DVD.
> >> CD & DVD use different heads to read the media.
> >> It is quite possible the DVD read head is dirty or damaged in that drive.
> >> Try a cleaner, if that fails, you may need a new drive.
> >>
> >> --
> >> A Professional Amateur...If anyone knew it all, none of would be here!
> >>
> >> Change Alpha to Numeric to reply
> >>
> >> "MarcD" <> wrote in message
> >> news:8C9F34C5-01F2-4DB1-8525-...
> >> > The disc can be read by a similar model machine. Mine can both read and
> >> > boot
> >> > from an XP install disc, but the Vista DVD isn't seen at all (not
> >> > within
> >> > XP
> >> > nor on bootup). There are no firmware updates for the motherboard or
> >> > drive
> >> > which are more recent than what's already installed.
> >>
>
>

Can you boot from the DVD in another machine?
It is possible that you have a bad DVD or a bad writer.
If the DVD is self-burned, it may be in a format that deck doesn't support.

--
A Professional Amateur...If anyone knew it all, none of would be here!

Change Alpha to Numeric to reply

"MarcD" <> wrote in message
news:B0EBB2B9-9A02-4D9A-82A6-...
> I'm hardly going to through away more money to replace a drive in perfect
> condition just because there's one disc in the universe it doesn't
> recognize.
> I've already spent $140 for Vista plus $59 for MS tech support (which
> hasn't
> even responded more than 48 hours after the problem was reported). At this
> point I would trash the $199 Vista coaster and stick with XP before I'd
> spend
> another cent.
>
> As for the DVD...it's pristine.
>
> "Cari (MS-MVP)" wrote:
>
>> DVD burners are cheap. Replace it. Much quicker than trying to work out
>> what exactly is wrong with the drive.
>>
>> http://www.newegg.com/Product/Produc...k=&srchInDesc=
>>
>> Just make sure the Vista DVD is clean and not scratched or covered with
>> fingerprints first!
>> --
>> Cari (MS-MVP) Printing & Imaging
>> www.coribright.com/windows
>>
>> "MarcD" <> wrote in message
>> news:61346777-7CE0-4DB8-B4C7-...
>> > Not quite accurate. I have the Compaq Windows Recovery burned to a
>> > couple
>> > of
>> > DVDs; and can boot from disc 1 of that set. Anyway, I've alread run a
>> > head
>> > cleaner in the DVD drive and it makes no difference.
>> >
>> > "Not Me" wrote:
>> >
>> >> XP installs from a CD, Vista installs from a DVD.
>> >> CD & DVD use different heads to read the media.
>> >> It is quite possible the DVD read head is dirty or damaged in that
>> >> drive.
>> >> Try a cleaner, if that fails, you may need a new drive.
>> >>
>> >> --
>> >> A Professional Amateur...If anyone knew it all, none of would be here!
>> >>
>> >> Change Alpha to Numeric to reply
>> >>
>> >> "MarcD" <> wrote in message
>> >> news:8C9F34C5-01F2-4DB1-8525-...
>> >> > The disc can be read by a similar model machine. Mine can both read
>> >> > and
>> >> > boot
>> >> > from an XP install disc, but the Vista DVD isn't seen at all (not
>> >> > within
>> >> > XP
>> >> > nor on bootup). There are no firmware updates for the motherboard or
>> >> > drive
>> >> > which are more recent than what's already installed.
>> >>
>>
>>