Vista Keeps Freezing/Not Responding

I just recieved my new Dell with Vista 64-Bit Home Premium on Friday
(the 8th) and since the initial start-up, I can be doing anything (web
surfing, viewing task manager, any program) and without any warning the
program just stops responding. In most cases I can't minimize or close
the program and clicking Start - Restart even does not respond. The
'only' way to end this and restart the computer is by actually
unplugging the power cable.

Viweing the Event Viewer I see that within 2 days, I have 83 Error
messages listed under Windows Logs - Applications (These are the red
buttons under the LEVEL column).

All updates are installed. I have to write this quickly before the
bugger freezes up again.


--
plls

Faulty hardware. Call Dell and exercise your warranty. No new machine should
act this way, but it's not uncommon for a new machine to have a bad part.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"plls" <> wrote in message
news:...
>
> I just recieved my new Dell with Vista 64-Bit Home Premium on Friday
> (the 8th) and since the initial start-up, I can be doing anything (web
> surfing, viewing task manager, any program) and without any warning the
> program just stops responding. In most cases I can't minimize or close
> the program and clicking Start - Restart even does not respond. The
> 'only' way to end this and restart the computer is by actually
> unplugging the power cable.
>
> Viweing the Event Viewer I see that within 2 days, I have 83 Error
> messages listed under Windows Logs - Applications (These are the red
> buttons under the LEVEL column).
>
> All updates are installed. I have to write this quickly before the
> bugger freezes up again.
>
>
> --
> plls

Id just send it back if I where you.


--
Crispy2007

It seems that your computer is locked during that moment so it is not
receiving any inputs from your keyboard. Is any software installed or
activated during the 2 days? You can make sure the air flow in the box is
good and perform a memory test to make sure it is working normally. You can
check for virus. But the best bet is to call the tech support, they may have
everything you need to diagnose your computer and you don't have to explain
too much about what you have done to the computer. If you need more
assistance, you can upload some of the event log and the dump file and I
will take a look for you.

The dump file with the extension .dmp is located in the windows folder.
When you right click on each event log category on the left pane, you will
see there is a shortcut menu item for you to save it to a file.


"plls" <> wrote in message
news:...
>
> I just recieved my new Dell with Vista 64-Bit Home Premium on Friday
> (the 8th) and since the initial start-up, I can be doing anything (web
> surfing, viewing task manager, any program) and without any warning the
> program just stops responding. In most cases I can't minimize or close
> the program and clicking Start - Restart even does not respond. The
> 'only' way to end this and restart the computer is by actually
> unplugging the power cable.
>
> Viweing the Event Viewer I see that within 2 days, I have 83 Error
> messages listed under Windows Logs - Applications (These are the red
> buttons under the LEVEL column).
>
> All updates are installed. I have to write this quickly before the
> bugger freezes up again.
>
>
> --
> plls

After a very long day of searching for possible problems and running
virtually every test I could try I finally said 'F' it and did a system
restore to the day I got the new pc (which was Friday the 8th). Any and
all programs were eventually 'Not Responding' after just a few minutes
of use. I did the system restore and left it alone for the night.

This morning, I set everything up from scratch again (right from the
original Welcome to Vista screens where you select your language and
country and time zone and create a profile...etc). The only updates
allowed have been the important/critical ones. I haven't even installed
an anti-virus yet that Windows Security Alerts wants me to know.

Here is one thing though....During the very first original set-up, one
thing that appeared in the sys tray was a Java update. I let it do its
thing BUT when it went to finish I got an error message box that said
there was a SYNTAX Error. It took at least half a dozen attempts to
finally close that error box because every time I clicked on the red X,
it would just re-appear. Anyway, it eventually closed, but I wonder if
that 'could' have been the culprit.

The other thing I have not done is upgrade IE7 to IE8. On my previous
XP machine, I did the upgrade and everything went to **** from that
moment on. The XP pc was lagging like a bugger and I couldn't figure
out what was the problem. Eventually, I uninstalled IE8 and it reverted
back to IE7 and things were rainbows and pixie dust again. I did do the
upgrade to IE8 on the original set-up on Vista back on Friday....this
time I'm still on IE7 and nothing has stopped responding so far.

I wonder if that Java update was the problem. I'm just happy so far
that everything is still functioning......so far.


--
plls

My problem(s) is/are solved. On Friday a Dell technician paid me a
visit and replaced my hard drive. Since then, everything is running
hunky-dory. No more programs that suddenly say "Not Responding". I'm a
happy camper once again.

For what it's worth, the hard drive they removed was a Seagate and the
new one they put in was Hitachi/IBM.


--
plls