Vista/MSWord2007 - Auto Update Problem

On Wed, 05 Dec 2007 08:07:03 -0800, RosieB wrote:

> Hi,
>
> I am hoping that this is a known problem, but I cant find the answer
> anywhere - hence this post!
>
> I have a fairly new Vista PC and genuine MSOffice 2007 application suite.
> ive also got automatic updates switched on.
>
> A few days ago my system was updated at 3am and auto-rebooted. Since then I
> have experienced problems with MSWord 2007 whereby it:
> a) keeps freezing/rebooting itself
> b) the mouse doesnt work in the text area, only in the control buttons area
>
> Has anyone experienced similar problems, and is there a fix?
>
> I am loathe to pay for MS support as I am convinced that it was the auto
> update download that has caused this problem.
>
> Any suggestions would be grately appreciated.
>
> Thanks
> Rosie

Until you can resolve the problem you might find it useful to try
OpenOffice.org. It's a pretty complete ms Office work alike, but not
totally compatible - at least it won't cost anything to find out if it
would work for you until you can resolve the issue.

p.s. let the flames commence!

Hi,

I am hoping that this is a known problem, but I cant find the answer
anywhere - hence this post!

I have a fairly new Vista PC and genuine MSOffice 2007 application suite.
ive also got automatic updates switched on.

A few days ago my system was updated at 3am and auto-rebooted. Since then I
have experienced problems with MSWord 2007 whereby it:
a) keeps freezing/rebooting itself
b) the mouse doesnt work in the text area, only in the control buttons area

Has anyone experienced similar problems, and is there a fix?

I am loathe to pay for MS support as I am convinced that it was the auto
update download that has caused this problem.

Any suggestions would be grately appreciated.

Thanks
Rosie

Try posting this issue in the Microsoft Office newsgroups:
microsoft.public.officeupdate

microsoft.public.word.application.errors
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"RosieB" <> wrote in message
news1A2C734-244C-415D-BE04-...
> Hi,
>
> I am hoping that this is a known problem, but I cant find the answer
> anywhere - hence this post!
>
> I have a fairly new Vista PC and genuine MSOffice 2007 application suite.
> ive also got automatic updates switched on.
>
> A few days ago my system was updated at 3am and auto-rebooted. Since then
> I
> have experienced problems with MSWord 2007 whereby it:
> a) keeps freezing/rebooting itself
> b) the mouse doesnt work in the text area, only in the control buttons
> area
>
> Has anyone experienced similar problems, and is there a fix?
>
> I am loathe to pay for MS support as I am convinced that it was the auto
> update download that has caused this problem.
>
> Any suggestions would be grately appreciated.
>
> Thanks
> Rosie

Please fix your date and time settings, you are a bit ahead of us.
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog...3DB!9709.entry
"ray" <> wrote in message
news...
> On Wed, 05 Dec 2007 08:07:03 -0800, RosieB wrote:
>
>> Hi,
>>
>> I am hoping that this is a known problem, but I cant find the answer
>> anywhere - hence this post!
>>
>> I have a fairly new Vista PC and genuine MSOffice 2007 application suite.
>> ive also got automatic updates switched on.
>>
>> A few days ago my system was updated at 3am and auto-rebooted. Since then
>> I
>> have experienced problems with MSWord 2007 whereby it:
>> a) keeps freezing/rebooting itself
>> b) the mouse doesnt work in the text area, only in the control buttons
>> area
>>
>> Has anyone experienced similar problems, and is there a fix?
>>
>> I am loathe to pay for MS support as I am convinced that it was the auto
>> update download that has caused this problem.
>>
>> Any suggestions would be grately appreciated.
>>
>> Thanks
>> Rosie
>
> Until you can resolve the problem you might find it useful to try
> OpenOffice.org. It's a pretty complete ms Office work alike, but not
> totally compatible - at least it won't cost anything to find out if it
> would work for you until you can resolve the issue.
>
> p.s. let the flames commence!
>

RosieB wrote:
> Hi,
>
> I am hoping that this is a known problem, but I cant find the answer
> anywhere - hence this post!
>
> I have a fairly new Vista PC and genuine MSOffice 2007 application suite.
> ive also got automatic updates switched on.
>
> A few days ago my system was updated at 3am and auto-rebooted. Since then I
> have experienced problems with MSWord 2007 whereby it:
> a) keeps freezing/rebooting itself
> b) the mouse doesnt work in the text area, only in the control buttons area
>
> Has anyone experienced similar problems, and is there a fix?
>
> I am loathe to pay for MS support as I am convinced that it was the auto
> update download that has caused this problem.
>
> Any suggestions would be grately appreciated.
>
> Thanks
> Rosie

Rosie, before you do anything run:

start/all programs/Microsoft office/Microsoft office tools/Microsoft
office diagnostics

It may very quickly fix whatever Office problem you're experiencing.
Frank

On Wed, 05 Dec 2007 15:59:09 -0500, Andre Da Costa[ActiveWin] wrote:

> Please fix your date and time settings, you are a bit ahead of us.

Done, thank you.

On Dec 5, 7:07 am, RosieB <Ros...@discussions.microsoft.com> wrote:
> Hi,
>
> I am hoping that this is a knownproblem, but I cant find the answer
> anywhere - hence this post!
>
> I have a fairly newVistaPC and genuine MSOffice2007application suite.
> ive also got automatic updates switched on.
>
> A few days ago my system was updated at 3am and auto-rebooted. Since then I
> have experienced problems with MSWord2007whereby it:
> a) keeps freezing/rebooting itself
> b) themousedoesntworkin the text area, only in the control buttons area
>
> Has anyone experienced similar problems, and is there a fix?
>
> I am loathe to pay for MS support as I am convinced that it was the auto
> update download that has caused thisproblem.
>
> Any suggestions would be grately appreciated.
>
> Thanks
> Rosie

This problem is a big deal. There is an interaction with Google
Desktop and/or with Google Adds installed by Adobe. The problem only
affects MS Word not the other programs. Yes there does seem to be a
download this week that caused the problem, but it has happened
before.

Here is a MS site link.
http://support.microsoft.com/kb/940791

Uninstall any Google add-ins you have. Then repair prgram from the
original MS DVD.

You may want to buy an incidnt supprot form your computer manufacturer
or MS.

Hi Guys,

Thanks for all your input on this subject. Much appreciated.

Isindell,

I followed your advice and looked up the fix from the link you provided
me. Sure enough, after deleting the registry entry Word is now fine
again!

Its a bit of a scary thing to do for a non-techy, but it was easy and
it works.

Anyone else thinking of installing Google Toolbar on Vista .... DONT !

MANY THANKS
Rosie


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Update:

Following the modification I made to the registry all worked fine
again. Then last night Microsoft downloaded some more patches to "fix"
perceived problems and promptly corrupted the same files!

The other thing ....

When I first uninstalled Google Toolbar it corrupted my start-scripts
and I was forced to revert back to an earlier iteration of my system.
I'm not too sure how to fix this issue yet, as I need to clear this
dodgy code from my system. If I have a system left in tact by the end
of today (e.g not thrown out the window) I may come back and update you
all.

Thanks again for your support.
Rosie


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