Hi,
The problem, simply put, is that one or more running processes is not
responding to the terminate signal sent when a system is shut down. The
solution is to isolate this process by selectively disabling that which runs
in the background. If it did not happen initially (out of the box), then
suspect something you installed (P2P file sharing and chat programs are
common culprits), and it's also possible that updates done to preinstalled
programs - especially including antivirus software - could be the problem.
Use the system configuration utility (click start and type msconfig, then
hit <enter>) in selective startup mode and start by disabling some of the
programs on the startup tab. If you try disabling the antivirus software,
make sure to disable associated services as well (on the service tab, check
the box to hide microsoft services to make them easier to find). It will
take some trial and error to find out which one is causing the problem, but
these steps should allow you to figure it out.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help -
www.rickrogers.org
Vote for my shoe:
http://rick-mvp.blogspot.com
"seanbewhay" <> wrote in message
news:...
>
> We recently brought a laptop with Vista Home and have had on going
> issues with it not shutting down. Everytime we hit shut down it goes to
> the logging off screen but never actually makes it. We have left it
> running over night and come down the next morning and its still "logging
> off"! We have tried the Ctrl Alt Del combination to see whats causing
> the issues but the task manager doesnt load up. This has been an ongoing
> issue for about 3 weeks and have probably only had the laptop for a
> month.
>
> Forceably switching it off, which we have to, causes the safety mode
> prompt to come on at the next start up. If we do not run the safety mode
> we arent able to use the internet as it doesnt connect. So, running it
> in safety mode is the only way to get things back to normal. I should
> add that when I start up in safety mode it goes to a black screen
> eventually with "safety mode" written in each corner. Ive no idea how to
> move away from this so just hit the main off button but we can get back
> on the net when it reboots.
>
> Having read a few issues with shutting down it doesnt appear that
> anyone has the ongoing issue we do and as mentioned Ctrl Alt Del does
> nothing. On the rare occasion we have got it to shut down properly it
> reverts the next time. We run McAfee anti virus and as a fairly new
> laptop there isnt much that we have downloaded since purchase. I also
> have a desktop and never experienced this ongoing issue!
>
> Please can you offer some advice but please keep the jargon to a
> minimum and give it to me in laymans terms.
>
>
> --
> seanbewhay
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