Disabling Norton is not enough. You need to completely uninstall it.
Replace Norton with the free AVG
http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender.
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]
"Bob" <> wrote in message
news:AD7D02AB-627A-44D1-B155-...
> Refere to link HTTP://bertk.mvps.org/html/srfail.html This solve is for
> XP
> but works for Vista also. The problem is Norton Virus running. You have
> to
> disable it while you are running restore or run restore in safe mode
> (Norton
> won't be running)
> --
> travelerbob