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>>>Vista returning from sleep mode and Office 2007<<<

 
 
John Monahan
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      05-03-2007
I tried posting this problem on the Microsoft.public.office.setup forum. Got
little help there. Somebody suggested I come here..

I have a problem with all Office 2007 programs not working when I come back
from Vista sleep mode. For example with Outlook 2007, upon clicking on the
Send/Receive button I get no response. If I take the option "Let Outlook
rescue the information", the window goes into light grey mode and sits there
for 3-4 minutes. If I try and cancel the program instead it hangs.
Ctrl+Alt+Del shows up as the tread "Not responding". "End tread" option
takes a few minutes to close. Even if I try and shut down Vista the whole
thing takes 2 minutes. It does not seem the be an Internet reconnect problem
because I can use IE7 to get out fine. Same problem with Word and Excel. I
never had a problem with Office 2003 on this same computer and am seriously
thinking of going back to it. All other programs work fine upon returning
from sleep mode.

If I look at the the relevant Event viewer log I get:-

Version=1
EventType=AppHangB1
EventTime=128226297098020000
ReportType=3
Consent=1
UploadTime=128226297153220000
Response.BucketId=13207437
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OUTLOOK.EXE
Sig[1].Name=Application Version
Sig[1].Value=12.0.4518.1014
Sig[2].Name=Application Timestamp
Sig[2].Value=4542840f
Sig[3].Name=Hang Signature
Sig[3].Value=cf21
Sig[4].Name=Hang Type
Sig[4].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6000.2.0.0.256.6
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=e000a9d9bab609eaa23c98ea35463a34
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=65a6
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=5f413fba7aae482e474f0aa9c202b839
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=cf21
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=e000a9d9bab609eaa23c98ea35463a34
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=65a6
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=5f413fba7aae482e474f0aa9c202b839
UI[3]=Microsoft Office Outlook is not responding
UI[4]=If you restart or close the program, it will try to recover your
information.
UI[5]=Restart the program
UI[6]=Restart the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Microsoft Office Outlook
AppPath=C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
ReportDescription=A problem caused this program to stop interacting with
Windows.


Could somebody please give me some suggestions to work with.

 
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