Hi Peter:
He does not have Malwarebytes or SuperAntiSpyware installed. So to run
them would require installation which at this time he cannot accomplish.
Norton Uninstall Tool is an .exe file and I am not at all sure it would
run either, as I could not run install .exe file. I am also sorta hesitate
at this point to uninstall Norton, as he currently like I said has access to
the internet and this would leave him vulnerable. Why do you feel that
uninstalling Norton would give him access back to these System32 services?
All that I had time for last night was a cursory review of his computer. I
now feel that I need to take a look at all his Services and check the status
of each etc. I want to look at System Restore status in Services today with
the thought that if it is disabled and I could enable it then possibly I
could then run a Restore Point. I have never seen anything like this before
that disabled so many Windows functions.
I do appreciate your comments.
ColTom2
"Peter Foldes" <> wrote in message
news:...
I said that you should uninstall Norton first. I did not say install
anything first.
Read my post again carefully
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"ColTom2" <> wrote in message
news:...
> Hi:
>
> I indicated that I cannot install any applications. Currently I am
> thinking that these processes need to be re-registered, but have no idea
> as
> to what has caused all this.
>
> ColTom2
>
>
> "Peter Foldes" <> wrote in message
> news:...
> Uninstall Norton using their Uninstall tool and then re-install it. After
> Run
> Malwarebytes and SuperAntiAspyware and reboot. Post back with result
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "ColTom2" <> wrote in message
> news:%...
>> Hi:
>>
>> I have a friend who asked me to look at his HPA1737C desktop running
>> Vista
>> Home Premium tonight and most, if not all of his System32 processes, are
>> no
>> longer accessible.
>>
>> System Restore, Device Manager, MSCONFIG. etc cannot be opened and
>> seemingly also anything System32 file related. Even the Volume icon in
>> Taskbar has a Red X on it.
>>
>> I placed computer in SafeMode and selected Restore To Last Known Good
>> Configuration and it had no affect on restoring.
>>
>> I could access the internet with IE7 and he can send email with no
>> problems. Cannot uninstall or install any applications. He did install
>> some
>> Windows Updates KB867812, KB959772, KB960225, and KB958690 a few days
>> back,
>> but I see nothing in the Vista Newsgroup that would make these possibly
>> related to his problem. Has Norton AV with latest definitions and full
>> scan
>> indicates no problems.
>>
>> I have set up a few Vista systems, but my expertise is XP related.
>>
>> If anyone has any idea as to cause and cure I would be most
>> appreciative.
>> Just trying to help a friend out.
>>
>> Thanks,
>>
>> ColTom2
>>
>>
>
>
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