Vista Ultimate Installation Crashing Hard Drive

Hi

My husband and I just bought a brand new Toshiba Satellite A505-S6965.
It comes installed with Windows Vista Home Premium 64-bit (SP1). W
tried installing an upgrade of Windows Ultimate using the 64-bit disc.
It crashed our hard drive. We took it back to Best Buy and they told u
that the computer just had a bad hard drive. They gave us a ne
computer (exact same model). We went home, tried installing, same thin
happened. Called Toshiba. They don't know why it would be doing that.
Called Microsoft. They don't know why it would be doing that either.
We are very frustrated. Does anyone have any ideas

--
kashigirl

Four questions:
1. Why do you want to upgrade Vista HP 64 bit to Vista Ultimate 64 bit?
2. Where did you obtain the installation DVD disk and product key to upgrade
to Ultimate from?
3. What steps are you following to perform the upgrade?
4. Can you still run your computer using normally or in F8 safe mode?

"kashigirl" <> wrote in message
news:...
>
> Hi,
>
> My husband and I just bought a brand new Toshiba Satellite A505-S6965.
> It comes installed with Windows Vista Home Premium 64-bit (SP1). We
> tried installing an upgrade of Windows Ultimate using the 64-bit disc.
> It crashed our hard drive. We took it back to Best Buy and they told us
> that the computer just had a bad hard drive. They gave us a new
> computer (exact same model). We went home, tried installing, same thing
> happened. Called Toshiba. They don't know why it would be doing that.
> Called Microsoft. They don't know why it would be doing that either.
> We are very frustrated. Does anyone have any ideas?
>
>
> --
> kashigirl

Hi, kashigirl.

How old is the Ultimate disk? More specifically, what SP level is it?
Trying to update an SP1 edition with an older RTM edition is doomed to
failure. But that should NOT "crash our hard drive"! If that happened, I
would suspect hardware problems, even on a second brand new computer.

Perhaps we need to hear The Rest of the Story. Such as, where did you get
the Ultimate disk? Is it a retail package? Upgrade or Full version? Step
by step, exactly HOW were you attempting the upgrade?

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64

"kashigirl" <> wrote in message
news:...
>
> Hi,
>
> My husband and I just bought a brand new Toshiba Satellite A505-S6965.
> It comes installed with Windows Vista Home Premium 64-bit (SP1). We
> tried installing an upgrade of Windows Ultimate using the 64-bit disc.
> It crashed our hard drive. We took it back to Best Buy and they told us
> that the computer just had a bad hard drive. They gave us a new
> computer (exact same model). We went home, tried installing, same thing
> happened. Called Toshiba. They don't know why it would be doing that.
> Called Microsoft. They don't know why it would be doing that either.
> We are very frustrated. Does anyone have any ideas?
>
>
> --
> kashigirl

It would also be useful to know exactly what you mean by, 'It crashed our
hard drive". In particular, if there were any messages, what they were.

Tom Ferguson


"R. C. White" <> wrote in message
news:...
> Hi, kashigirl.
>
> How old is the Ultimate disk? More specifically, what SP level is it?
> Trying to update an SP1 edition with an older RTM edition is doomed to
> failure. But that should NOT "crash our hard drive"! If that happened, I
> would suspect hardware problems, even on a second brand new computer.
>
> Perhaps we need to hear The Rest of the Story. Such as, where did you get
> the Ultimate disk? Is it a retail package? Upgrade or Full version?
> Step by step, exactly HOW were you attempting the upgrade?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
>
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64
>
> "kashigirl" <> wrote in message
> news:...
>>
>> Hi,
>>
>> My husband and I just bought a brand new Toshiba Satellite A505-S6965.
>> It comes installed with Windows Vista Home Premium 64-bit (SP1). We
>> tried installing an upgrade of Windows Ultimate using the 64-bit disc.
>> It crashed our hard drive. We took it back to Best Buy and they told us
>> that the computer just had a bad hard drive. They gave us a new
>> computer (exact same model). We went home, tried installing, same thing
>> happened. Called Toshiba. They don't know why it would be doing that.
>> Called Microsoft. They don't know why it would be doing that either.
>> We are very frustrated. Does anyone have any ideas?
>>
>>
>> --
>> kashigirl
>

Ok, well my advice would be to check with the manufacturer to see if your
specific system is compatible with Vista Ultimate 64-bit. I don't know why it
shouldn't be compatible. Second, if you still don't manage to install Vista
Ultimate onto your computer, then I would just keep Vista home premium as it
still a very good OS, and refund the Ultimate disc. That's what I'd do. Hope
this helps.

> >> Hi,
> >>
> >> My husband and I just bought a brand new Toshiba Satellite A505-S6965.
> >> It comes installed with Windows Vista Home Premium 64-bit (SP1). We
> >> tried installing an upgrade of Windows Ultimate using the 64-bit disc.
> >> It crashed our hard drive. We took it back to Best Buy and they told us
> >> that the computer just had a bad hard drive. They gave us a new
> >> computer (exact same model). We went home, tried installing, same thing
> >> happened. Called Toshiba. They don't know why it would be doing that.
> >> Called Microsoft. They don't know why it would be doing that either.
> >> We are very frustrated. Does anyone have any ideas?
> >>
> >>
> >> --
> >> kashigirl
> >
>
>

Hi all

Thanks for your replies. It turns out we just needed to do a clea
install instead of an upgrade. Installed just fine this time. Thank
anyway

k

--
kashigirl

I'm glad it turned out well for you.

Tom Ferguson


"kashigirl" <> wrote in message
news:...
>
> Hi all,
>
> Thanks for your replies. It turns out we just needed to do a clean
> install instead of an upgrade. Installed just fine this time. Thanks
> anyway!
>
> kg
>
>
> --
> kashigirl