"Justicetrax Dev" <> wrote in
message news:2CD5BFF7-07D3-42A7-9ABA-...
> Hi - I have a problem that's making me insane. I have on remote user with
> a
> Dell XPS laptop running Windows Vista Ultimate. The problem is that she's
> not able to browse to network shares on one of the domain controllers.
>
> I've eliminated a name resolution problem by the fact that the laptop will
> also not browse to the IP address. \\servername and \\192.168.0.27 both
> have
> the same results.
>
> I've eliminated the fact that she's on a VPN as the problem by giving her
> access to a backup method for VPN access to the office. Same results.
>
> The users home network was eliminated as a problem by asking her to use a
> data card and connect to the office with an alternate source of internet
> access. Same results.
>
> I also asked the user to connect to the office with her old XP laptop to
> make sure it's not a problem with her user account or permissions. The XP
> laptop works fine. No symptoms.
>
> The user is also able to connect to the DC (although not authenitcate
> since
> she's not a domain admin) through RDP. Just to double check I remotely
> connected to her laptop with a webex session and was able to connect
> through
> RDP no problem.
>
> I've tested with the firewall disabled as well as enabled and configured
> to
> allow all the ports for browsing.
>
> There's no issue with that user connecting to any other machine on the
> network (Windows XP, Vista Business, Server 2000, 2003 and 2008) or
> connecting to other ports on this one server.
>
> I'm stumped as to what would block only the ability to browse from that
> laptop to the Windows 2003 DC???
>
> If it's not an issuse with name resolution, security or permissions, and
> the
> laptop was actually reinstalled to make sure no applications were causing
> the
> problem, what would cause this?
>
> Thanks
>
>
>
Ace
I noticed the IP of the server is 192.168.0.27. Curious, where's she's
connecting from (home, Starbucks, etc), is the IP range the same? If so, or
even if it isn't the case, makes a good argument to not use an IP range
normally associated with some retail, home-based, name brand routers that
use that range by default.
What type of VPN is in use?
If you're saying it's only on that specific DC, does the DC have multiple
NICs, multiple IP addresses, and/or RRAS installed on it?
How about the Windows or some other firewall? Is there a firewall on enabled
on it? Run "netsh firewall show config" to see what settings, if any, are
enabled, that is if it's turned on.
Does the Vista machine have any third party security software installed? How
about the firewall? Run netsh firewall show config as well.
Provide an ipconfig /all of the Vista machine, from a working XP machine,
and from the DC so we can gain a better understanding of the configuration
to better help with a diagnosis.
--
Ace
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Ace Fekay, MCT, MCTS Exchange, MCSE, MCSA 2003 & 2000, MCSA Messaging
Microsoft Certified Trainer
For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.
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