Vista Update Help:"The User Profile Service service failed the log

I attempted to update my XP Media Center version to Vista Home Premium. The
update process was slow, but seemed to be going well. It got towards the end
(I thought) and asked me to confirm my clock but when it went to logon I
received the following messages, "The User Profile Service service failed the
logon. User profile cannot be loaded."

I have not been able to logon to my computer for a week now (am writing this
from work). I contacted Microsoft Support and we spoke on the phone for
30-45 minutes but to no avail. They gave me a case number. However, there
was miscommunication between the tech person and myself and now it's up to me
to call Microsoft back at my convenience.

Before I make that call, I am hoping someone out there can help me or give
me some ideas to try when I get home tonight. I would love to be able to fix
this without starting over.

-Sandra

I sincerely hope you have been able to logon to your computer before now, but
just in case:

Log on with another administrator profile.
Execute regedit
Goto Local Machine\Software\Microsoft\Windows NT\Profile List
Go through the profiles to find yours. You can use the ProfileImagePath to
identify your profile
The key to your profile may have a ".bak" appended to it. There will be
another identical key except for the bak. Rename this key and rename yours
removing the ".bak"
Change the State property to 0.

Log off and retry logging on with your profile. It should now work.


This appears to be an issue with the profile entering into a backup state,
but for the life of me I can't find any documentation on this or determine
what causes it to happen. Hopefully Microsoft will come up with a fix, as
this would be disastrous in a corporate environment.


"kasper1190" wrote:

> I attempted to update my XP Media Center version to Vista Home Premium. The
> update process was slow, but seemed to be going well. It got towards the end
> (I thought) and asked me to confirm my clock but when it went to logon I
> received the following messages, "The User Profile Service service failed the
> logon. User profile cannot be loaded."
>
> I have not been able to logon to my computer for a week now (am writing this
> from work). I contacted Microsoft Support and we spoke on the phone for
> 30-45 minutes but to no avail. They gave me a case number. However, there
> was miscommunication between the tech person and myself and now it's up to me
> to call Microsoft back at my convenience.
>
> Before I make that call, I am hoping someone out there can help me or give
> me some ideas to try when I get home tonight. I would love to be able to fix
> this without starting over.
>
> -Sandra
>

I have the same issue. I tried logging on with the admin but it tells me it
could not load up so it tells me its loading at default. I looked under the
regedit like you say but it doesnt show me any profiles it just shows current
version. I really need help with this one as I have some important paperwork.
Thanks Cesar

"John Bailey" wrote:

> I sincerely hope you have been able to logon to your computer before now, but
> just in case:
>
> Log on with another administrator profile.
> Execute regedit
> Goto Local Machine\Software\Microsoft\Windows NT\Profile List
> Go through the profiles to find yours. You can use the ProfileImagePath to
> identify your profile
> The key to your profile may have a ".bak" appended to it. There will be
> another identical key except for the bak. Rename this key and rename yours
> removing the ".bak"
> Change the State property to 0.
>
> Log off and retry logging on with your profile. It should now work.
>
>
> This appears to be an issue with the profile entering into a backup state,
> but for the life of me I can't find any documentation on this or determine
> what causes it to happen. Hopefully Microsoft will come up with a fix, as
> this would be disastrous in a corporate environment.
>
>
> "kasper1190" wrote:
>
> > I attempted to update my XP Media Center version to Vista Home Premium. The
> > update process was slow, but seemed to be going well. It got towards the end
> > (I thought) and asked me to confirm my clock but when it went to logon I
> > received the following messages, "The User Profile Service service failed the
> > logon. User profile cannot be loaded."
> >
> > I have not been able to logon to my computer for a week now (am writing this
> > from work). I contacted Microsoft Support and we spoke on the phone for
> > 30-45 minutes but to no avail. They gave me a case number. However, there
> > was miscommunication between the tech person and myself and now it's up to me
> > to call Microsoft back at my convenience.
> >
> > Before I make that call, I am hoping someone out there can help me or give
> > me some ideas to try when I get home tonight. I would love to be able to fix
> > this without starting over.
> >
> > -Sandra
> >

Same issue here - when I try to logon to my admin account I get "the user
profile service failed the logon. User profile cannot be loaded"

This is my only admin account (have other user acccounts that are fine) -
hence can't long on as admin at all.

Any fixes? Seems to happen to a number of people based on general web
searches

Same issue here and I also do not have that reg key.

HELP HELP HELP...this is a pain.

I guess this is why everyone waits a year or so before rolling out new OS's
as it seems like when searching on the net there are alot of people
experiencing this but so far no fixes.