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Vista update messed up my machine

 
 
ramaksur
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      09-22-2009

I installed a "critical update" to my Windows Ultimate 64 bit (with SP2
already installed a few days ago) this morning and restarted my computer
at the end of the install process. However, after the initial Windows
bar in the middle bottom of the screen, all I end up is the cursor with
a blue circle next to it. Though I can move the cursor, the rest of the
screen is black. I have booting up in Safe Mode, the only difference in
the result is a larger cursor arrow and a larger blue circle. Any
suggestions will be greatly appreciated. Thanks


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ramaksur
 
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Rick Rogers
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      09-22-2009
Hi,

Did you allow for sufficient time for the installation to complete?

Hit ctrl+shift+escape, does Task Manager show up? If so, on the applications
tab click new task and enter explorer.exe. See if this starts the Windows
shell.

If all else fails, hit F8 at boot and choose either the last known good
configuration or safe mode with command prompt and run rstrui.exe to open
system restore.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

"ramaksur" <> wrote in message
news:...
>
> I installed a "critical update" to my Windows Ultimate 64 bit (with SP2
> already installed a few days ago) this morning and restarted my computer
> at the end of the install process. However, after the initial Windows
> bar in the middle bottom of the screen, all I end up is the cursor with
> a blue circle next to it. Though I can move the cursor, the rest of the
> screen is black. I have booting up in Safe Mode, the only difference in
> the result is a larger cursor arrow and a larger blue circle. Any
> suggestions will be greatly appreciated. Thanks
>
>
> --
> ramaksur


 
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MilesAhead
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      09-23-2009

ramaksur;1142201 Wrote:
> I installed a "critical update" to my Windows Ultimate 64 bit (with SP
> already installed a few days ago) this morning and restarted my compute
> at the end of the install process. However, after the initial Window
> bar in the middle bottom of the screen, all I end up is the cursor wit
> a blue circle next to it. Though I can move the cursor, the rest of th
> screen is black. I have booting up in Safe Mode, the only difference i
> the result is a larger cursor arrow and a larger blue circle. An
> suggestions will be greatly appreciated. Thank


If it's an update it should have made a restore point so you can rol
it back. Try booting into safe mode and see if there is an option t
restore "last known good" or system restore using the restore point mad
just before the fix was installed. I recommend having an external US
drive and a backup imaging program. Windows is so complex now it's no
so easy to pop in a boot disc and fix it. Anything you can't fix with
restore point your pretty much have to lay a saved image back on unles
you're a systems configuration guy with lots of tools

Macrium Reflect just updated their free version to 4.2. You can try i
for disaster recovery once you get back on the air

--
MilesAhea

"I don't want to belong to any club that would have me as a member."
- Groucho Marx
 
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